“Are you going on this crazy voyage?” (Sailor in “King Kong”, 1933 version)
It’s high time for a little “public service” message here, for any marketer wanting to hire a freelance copywriter.
Cuz it’s a jungle out there.
There’s a veritable mob of available writers, of all levels of expertise (from world-class down to “should be hung”), charging all kinds of fees and making all kinds of promises.
It can get confusing, abruptly, and you can end up mismatched (or getting roughed up financially) if you don’t know what you’re doing.
So, here’s a Quick Start overview of what you – the dude or dudette doing the hiring – should get straight on before heading into the Big Scary Jungle Of Freelance Copywriters to find your perfect scribe. (This works for hiring ANY consultant, actually, so pay attention.)
Step One: Deconstruct and list what you want done.
Do you need a single ad written, or do you need your entire website created or overhauled? Do you need someone to write the necessary emails, Video Sales Letters and sales pages for a launch? Do you need a sales funnel created, starting with Adwords and traveling through landing pages, auto-responders, landing pages, and sales support?
Step Two: Admit it if you aren’t sure what you want (or need). Double admit it to yourself if you’re absolutely clueless.
This is a critical step.
You’re about to shell out a lot of money, and put a lot of your hopes and dreams on the back of the writer you hire…Read more…
Rancho Cucamonga, CA
“One way or another, I’ll gitcha, I’ll gitcha, I’ll gitcha gitcha gitcha…” (Blondie)
Okay, quick post today… aimed at ruining your life by prying open the profit floodgates with a few simple rules even grizzled old veterans seldom learn.
We’ll discuss later how to deal with all the extra moolah (so you can salvage an excellent life once the realities of being richer sink in).
First, let’s make sure you understand these 3 basic (and mostly ignored or botched) rules from our Operation MoneySuck manual.
Ready? Okay, release the life-changing stuff:
Op$uck Rule #1: Get an assistant.
Hey, I totally understand the “go it alone” mindset of the average entrepreneur. I was a one-man-band for the first 5 years of my career — if you got a letter or phone call from my office (in my collapsing beach house in Hermosa), it was from me.
However, once I decided to start teaching and offering courses and coaching, I took to heart the Prime Operation MoneySuck Directive: “If you’re the dude responsible for bringing in the big bucks, then that’s your #1 job. And your #2 job, and #3 job, etc. Hire out or delegate everything else.”
I brought on a part-time assistant for 10 hours a week, who worked out of her house (so we communicated mostly by email, phone and only occasional visits). She was smart, had biz experience, and was thrilled to have a part-time gig with totally flexible hours, with a generous and savvy boss (me) so she could work from home and raise her kid.
When I realized those 10 hours were INSTANTLY gobbled up by random stuff like scheduling consultations, dealing with refunds and printers and non-essential client requests…
… it became obvious that I’d been STEALING 10 hours of energy/time/thinking/effort from my biz. Which I could have been force-feeding back into the money-making part of that same biz.
Total WTF moment.
I immediately doubled Diane’s hours, and the ROI shot up again.
There are OODLES of folks out there who are qualified for full-time work (cuz they’re awesome) but prefer flexible part-time work (especially if it involves some problem solving challenges and opportunities to engage their brain and experience). Not hard to find, either. Craig’s List, referrals from friends, local job boards.
The point is: Stop being stubbornly independent. One part-time assistant will change your life, immediately and for the better.
Op$uck Rule#2: Aim for a refund rate between 7%-15%.
This seems counter-intuitive. Most rookie biz owners want a zero percent refund rate, and will even brag about having one. (And it’s so embarrassing when they brag around their more experienced colleagues.)
For veteran (usually wealthy) entrepreneurs, though, getting less than a healthy 10% or so in refunds just means you’re not marketing hard enough.
Look — in any given population (including the folks in your niche) up to 20% will be batshit crazy, unclear on how capitalism works, or sociopaths. That’s just a given.
So if you’re carefully navigating around this chunk of whacko’s in your niche, then guess what?
You’re actually working BACKWARDS. You’re wasting time chasing the wrong goal.
What the Big Boys usually do is to market aggressively enough to get that sweet spot of 7-15% refunds. That means they’re hitting the ENTIRE market…
… and for every nutball refund junkie they net, they’re going to find MULTIPLE new good customers who may become lifelong fans.
In other words, the savvier marketers play for the long haul. More action means more good AND more bad initial customers coming through the front door…
… and you have your assistant deal with the dead weight, while you concentrate on doing biz with the legitimate new customers.
Which leads us to…
Op$uck Rule #3: Give your assistant a clear, written protocol of how to handle mad, bad and sad customers.
So she can confidently deal with the usual suspects without involving you.
Yes, you will occasionally still have to get involved when a customer goes off the rails. You may have to give a lawyer a call, and spend some precious time dealing with the shit sandwich just served to your biz.
But the other 99% of complaints, refunds, problems and crazy talk never gets past your assistant’s desk. Give her total freedom to come to you with anything she’s not totally confident about dealing with, of course…
… but I’ll tell you, after a very short time she’ll be an expert on the personalities of your market. And she’ll get better than you at giving every problem a happy ending. (Side note: After a few months, ask her to write out her SOP — standard operating procedure — for most tasks. This will become a valuable document, especially if you need to replace your assistant without notice.)
Diane has been with me for 12 years. Part time the entire time. She’s the most amazing, efficient and effective customer service “face” of the biz possible. Clients adore her, and she takes care of them.
She’s still the most precious resource I have in the biz, freeing me up to do the dirty work of making moolah.
Hiring her was the best decision I’ve ever made in my entire career. Seriously.
Bonus Rule: If you can, NEVER see any complaints or refund rants that come by mail, email, voice mail, or whatever. Have your assistant intercept these, and unless it’s absolutely necessary for you to see what’s going on, HIDE them from you.
It’s human nature to ignore the thousand raving fans giving you thumbs up on a project, and devote days to writing your reply to the troll who insults you, or tries to con the system to get a refund he doesn’t deserve, or is just an awful person.
The operative phrase to remember is: “Never wrestle with a pig. You’ll both get dirty, and the pig likes it.”
Operation MoneySuck is all about you spending the best hours of your day on bringing home the bacon…
… not wrestling with it.
Enjoy the last of your summer.
P.S. Just lettin’ you know…
The very elite mastermind group I’ve been hosting the past few years has a couple of open slots.
It’s clearly the most unique mastermind around, run Hot Seat-style and focused on solving specific problems for each member (not just ruminating about the philosophies of biz). Results oriented, hard-core, more fun than entrepreneurs should be allowed to have.
Small hint about the quality of the meetings: Past guest experts I had join us include Joe Sugarman, Jay Abraham, Rich Schefren, Dean Jackson, Joe Polish, the Halbert boys, and most of the best copywriters on the planet.
Anyway, there’s a very strict vetting process (though we’ve accepted semi-rookies as well as grizzled veterans as members because we look for smarts, worldly experience and overall mojo as the key to a good member) which you should look into regardless of where you’re at right now.
If you have a career or run a biz, and you’re ready to get some expert help watching your back while you climb to the next level… then check this out now:
Special Note If You’ve Just Come Here From My Facebook Rant On Winning Arguments: If you’re looking for a fast, thoroughly fun way to quickly learn high-end salesmanship skills… for a screaming bargain, no less… grab a copy of my must-read book “Kick-Ass Copywriting Secrets of a Marketing Rebel” here.
Okay, on to the current blog post:
“Hey, you bastards, I’m still here!” (Steve McQueen as Papillon, floating away to freedom…)
I’m re-publishing — for what has become a very popular tradition on this blog — one of the more influential posts I’ve ever written.
What you’re about to encounter is a slightly tweaked way of looking at the best way to start your new year…
… but this tweak makes all the difference in the world. I’ve heard from many folks that this particular technique finally helped them get a perspective on where they’re at, where they’re going…
… and why they care about getting there.
So, even if you’ve read this post before… it’s worth another look. Especially now, as you gaze down the yawning gullet of 2013, trying to wrap your brain around a plan to make the year your bitch.
This is a critical step for entering any new period of your life. To keep your life moving ahead, you need to set some goals, dude. And most goal-setting tactics, I’ve found, are useless. Worst among them is the traditional New Year’s resolutions (which seldom last through January).
This tactic I’m sharing with you (again) is something I’ve used, very successfully, for decades…Read more…
“The shortest distance between two points is a straight line, unless you’ve got a black hole handy.”
Nice, short post here today. In keeping with the theme “KISS.”
Veteran entrepreneurs recognize this, of course, as an acronym of “Keep It Simple, Stupid“… easily some of the best biz advice I ever received in my long career. I carefully printed this slogan out, by hand, on a big notecard and had it taped above my desk for years (though, my sign was even more direct and vicious: Keep It Simple, Shithead. I wanted to get my own attention.)
I made good use of slogans during the early days. “Business before pleasure” was also huge for me, since I’d squandered my youth as a party-hardy slacker… and simply re-directing my energy first to biz (and having evil fun afterward, if I still had any juice left) instantly changed my entire existence. I made a vow to myself — my first real vow that I took deadly seriously — to follow that self-administered advice without hesitation or complaint… and to never apologize for basing my career on a hackneyed phrase that few people ever thought twice about. And that’s when things started popping for me, success-wise.
That was a key realization: All those dog-eared rickety slogans, as mocked as they are, have earned their way into the culture…
… because they Read more…
“Who the fuck do you think you’re talking to?” (Travis Bickle, “Taxi Driver”)
Howdy. Sorry about being such a potty mouth right off the bat there… but that Taxi Driver quote is just too perfect for setting the stage.
Here’s what’s up: I’ve been involved in high-end, professional-level brainstorming and masterminding for, oh, around 30 years now. I think I’m starting to get a handle on it, too.
Okay, I’m joking. After spending half my career butting heads, arguing and mentally-wrasslin’ with legendary thinkers like Gary Halbert… with a LOT of money, reputation and consequences on the line…
… I actually DO know a little something about working over an idea, ripping away the bullshit, and uncovering the overlooked, ignored, and spot-on nuggets of truth and success-potential most people miss.
The process is very much like sausage-making: Not pretty, and not for the weak-kneed.
However, if you truly desire to run an idea, project or plan through the gauntlet of REAL brainstorming…
… it’s still the fastest way to load up your war-chest with tactics, strategies and solid creative mojo. So you can get moving on conquering the world (or your niche, whichever).
But here’s the kicker: Hardly any veteran marketers have a clue how to brainstorm effectively.
Folks just naturally suck at it. And recoil in horror when confronted with the real thing in action. (“No!“, they cry. “It just CAN’T be that brutal!“)
At least… Read more…
“Only your real friends will tell you when your face is dirty.” (Sicilian proverb)
I’m handing the blog over to our good buddy Jimbo Curley again this week. He’s done several guest posts, all hilarious, all excellent insight and info for marketers, writers and anyone in biz.
Jim and I go back a looooooooong time. And my favorite story of how we became brawling colleagues is included here — this tale sends grown men into gasping fits of laughter whenever Jimbo re-tells it in the bar (where, during seminars, all the REAL networking and professional bonding takes place). Last week, it was the Phoenix Hilton, for Joe Polish’s and Dean Jackson’s shockingly-good “I Love Marketing” event.
So this is fresh stuff.
Jim’s the real thing. A top, consistently smokin’ hot copywriter and a keen observer of human behavior (and buying psychology). He’s an original teacher in the Simple Writing System, and one of the very few writers I’ve personally asked to write FOR me.
This post is must-reading for anyone wondering how their latest and greatest ad is gonna do in the real world.
Warning: Do NOT drink coffee while reading this. Or you’ll snort it through your nose during the funny parts. Which is funny in itself, the image of hundreds of readers all over the globe spitting up coffee at their desks at the same time, courtesy of a master storyteller.
Okay, you’ve been warned.
Thanks for the intro John.
I’ll dive right in.
Today I want to talk about a Street-Marketing lesson I call “How to take it in the shorts… and love it”.
It’s about how to get qualified critiques for your writing.
First, I’ll hit you with the big setup statement.
Here it is: Read more…
“Just take those old records off the shelf, I’ll sit n’ listen to ’em by myself…” (Bob Seger)
At the end of this post, I’ll explain how you can win a bitchin’ prize that will make you the envy of all your friends forever.
First, though — let’s learn something about marketing to humans, whadya say?
Here’s two quick “how to deal with the screaming chaos” tips for everyone in business today who’s just a tad freaked-out at the way things seem to changing so damned FAST:
Screaming Chaos-Dealing Tip #1: If you’re older, you need to cultivate solid relationships with younger folks who can help you understand the Zeitgeist of the dominant culture out there. (Yes, even if you hate it. Especially if you hate it, actually.)
And I’m not talking about having your nephew program your TV remote while you mow the lawn.
Nope. I’m talking about entrepreneur-minded young adults, who just happen to be totally wired into the Grid…
… and can translate current trends while offering you some solid, smart perspective.
Screaming Chaos-Dealing Tip #2: If you’re a young entrepreneur, you need to cultivate relationships with geezers who can give you some perspective on how we GOT to this current state of affairs.
Key thing to remember: Read more…
Tampa Bay, Florida
“So I said to the captain, please bring me my wine… he said we haven’t had that spirit here since 1969…” (Hotel California, of course)
Another guest blog post here (while I’m off to get ready for the totally awesome Action Seminar down in sunny San Diego this coming weekend)…
… by our good friend (and notorious freelance copywriter) Kevin Rogers.
I asked him to share the stories below, because they cracked me up when he first told them to me…
… and I realized the lessons for entrepreneurs here are just as solid as the stuff I picked up (early in my own career) from the street-wise salesmen I hung around.
Those real-world lessons from the dudes who knew how to close a deal face-to-face are critical to any decent sales process… even if you’re completely digital and never actually meet your prospects in the flesh.
This stuff is pure gold. So listen up. Here’s Kevin…
Okay, let me tell you a story about why bellmen don’t mind wearing those goofy uniforms at busy hotels and resorts… and how the lessons I learned in the job fit so well in the entrepreneurial world.
It’s true. One of the most eye-opening jobs I held in my previous life — before freelance copywriting — was as a main entrance bellman here in Florida.
I learned more about “street-smart selling” in my short time in that role than from any other gig, including stand-up comic, bartender, or even Marketing VP of an online real estate company.
Here’s why…Read more…
“Rommel, you magnificent bastard! I read your book!” (Gen. Patton, ambushing Nazi’s before they could ambush him)
Early Halloween memory: I’m getting ready to go extort candy from the neighbors with my older sister (cuz while I’m starting to suspect that Santa Claus ain’t real, I’m still pretty convinced that ghosts and witches are out there, thus requiring a bodyguard)…
… and, putting my worldly experience to work, I choose the biggest bag available to carry my haul in.
Dreams of endless sugar-rushes have my 5-year-old brain twitching like a junkie as we join the throngs of vandals and kids outside, and I’m raking it in.
However, just before calling it a night and heading home, I realize that my bag was a little TOO big… and I’d been dragging it along the ground, and all that glorious booty had fallen out in the street somewhere behind me.
It was unfair. It violated every code of how kids should be treated by the universe that I knew about. It was a memory-scarring traumatic event.
And I’m pretty sure that was my first lesson in empathy. Because it sucked to feel like I’d been cheated out of something.
Sucked, sucked, sucked. I’d headed out that evening snickering to myself about being so clever with the big bag… and… and…
Well, I can’t even talk about it anymore. It’s just too painful a memory.
And from that moment on, I have nodded in solidarity and sympathy whenever someone else was cheated. “Yeah,” I’d say to myself. “Been there.”
In fact, there are three lessons here:Read more…
“I never drink… wine.” (Bela Lugosi, “Dracula”)
Special treat today. I’ve asked an old friend (and killer copywriter) to guest post on the blog here.
Jim Curley and I go way back (to, gasp, Before The Birth Of The Internets As A Marketing Force)…
… and he’s one of those Web-hip veteran copywriters who brings a healthy dose of old-school wisdom and experience to everything he does. He’s well steeped in all the manly markets (golf, self-defense, hot rod body artwork, family life, vampires, stuff like that). I’ve had him as a wingman at multiple seminars, and I’ve hired him as a writer for my own projects.
That’s how good he is.
I didn’t give Jimbo any directions on what he could write about, either. I trust the guy completely…
… and just told him to dig into one of the subjects he and I enjoy talking and bitching about when we get together.
This is a good lesson Jim’s sharing with you.
Enjoy… Read more…