“Clowns to the left of me, jokers to the right…” (Stealer’s Wheel)
Thought I’d share Heads Up Alert #13 with you today: Your world is crammed with fools, tools, and drooling Neanderthals who, at best, are merely amusing characters in your life’s movie…
… but who can also be, at worst, the agents of your destruction.
Not everyone likes you, remember.
You have close friends, relatives, neighbors and colleagues secretly rooting for you to fail. (Sometimes not-so-secretly.)
There are folks out there who can muster alarming rage and target it directly (and very personally) at you…
… for crimes they’ve only imagined you’ve committed.
And, there are charming bastards out to harsh your mellow because that’s the game they need to play in life.
Humans are constantly conflicted over the existence of others in their world.
Heck, a good percentage of folks are in constant conflict with themselves — they don’t even need someone to play with. (My favorites, though, remain people who get mad at things like machines and objects. Like, that toaster is in league with his pitching wedge and the starter in his car, out to get him. So, destroy them!)
When you poke your head above the general fray — by becoming an entrepreneur, volunteering to help the PTA, run for office, whatever — your first lesson about surviving as a more public person will be to thicken your skin.
Cuz you’re gonna be attacked, no matter how sweet and lovable you are.
Your motives will be questioned, your history will be combed through for gossip-ammo, your looks will be mocked…
… and it can escalate fast if you engage.
Cuz that’s what the worst of the haters need to do — find a wall to bounce their rage off of.
When you respond, or even pay polite attention to the trolls who will come after you (and they will come in droves, relentlessly)…
… you are playing a game where you are guaranteed to lose.
Cuz there are no rules for the troll, and no “winning” the argument or setting the facts straight — they just want to jumpstart drama and destruction, and the more casualties the better.
Here are 3 very simple rules to help you out:
Rule #1. Pay as little attention to critics and haters as possible. In biz, hand off complaints to your customer support person or team, and have specific tactics for handling all situations.
Often, the best response will be to simply apologize, refund and blacklist the troublemakers.
Yes, even if they’re wrong.
Key: YOU should get away from dealing with trolls early in your career.
All legit complaints should have an easy path to get past your assistant, because you need to know how good people are being affected by your stuff.
But the trolls should be caught and released back into the wild without the chance to inflame your sense of decency and optimism.
Rule #2. Learn to quickly reframe incoming assaults on your integrity and worth, so you halt any adrenaline dumps before they knock you off your game.
Consider the source, remember who you are, remind yourself that the brave new digital world is wired to give trolls cover while they sow grief. (Comments, reviews, Yelp, etc.)
And know that legitimate complaints can help you become better…
… and any initial burst of anger or aggression can easily be turned around with some good old listening and calm response. (Some of my most rabidly-loyal customers started out hating my guts over something we easily clarified. Seriously. It’s like 3rd graders getting in a fistfight, only to become best friends for life afterwards.) (Okay, maybe that’s a male thing…)
Remember: You’re writing the script of your movie, as much as the universe will allow. And you really do have near-total control over your emotions, your fight-or-flight responses, your decisions to hate, love or just see what happens later.
Good reframing is just editing your script, so instead of losing control, you re-shoot the scene in your head so you’re the understanding, water-off-a-duck’s-back Adult In The Room who can remain in a state of Zen calm even while everyone else is freaking out.
Rule #3. Lastly… whenever I’m tempted to engage with trolls and critics (how DARE anyone give me a bad review on Amazon!), I just remember my favorite quote: “Never wrestle with a pig in shit. You both get filthy, but the pig likes it.”
Give the trolls in your life enough rope to hang themselves. When you’re living a good life, doing the right thing as often as possible, don’t get all hung up on what the critics and nay-sayers are demanding. Your fans, happy customers and reputation will balance things out.
P.S. Volume 2 of “The Entrepreneur’s Guide To Getting Your Shit Together” is heading to the printers soon. Should be available in November.
So if you haven’t Volume 1 yet, it’s time to catch up here.
Just enter your name and primary email address below and we'll send you the new report right away.
“Tell your mama and your papa, I’m a little schoolboy, too…” (“Good Morning, Little Schoolgirl”, Sonny Boy Williamson)
Eventually, the main concerns of an entrepreneur become:
Concern #1. How does all the hard work fit into a lifestyle you enjoy having?
Nobody minds slaving away in the early stages of a biz adventure, cuz it’s fun.
And nobody wants to get locked into forced labor indefinitely, with no end in sight.
That old “work-life balance” thing can be a pesky bugger.
So this lifestyle stuff quickly becomes something you need to pay serious attention to. It’s interesting that so many “get rich quick” schemes feature (as bait) someone supposedly living a great life, on a beach somewhere, drenched in wealth and sex and fun…
… but the folks who fall for the pitch never quite seem to attain the same action.
That’s because, while it looks easy enough to do, it’s actually a royal bitch to put together a great lifestyle.
You gotta sample lots of things (like, for example: Do you even LIKE the beach?), test out different kinds of fulfillment (a huge mansion isn’t so much fun if you can’t afford to maintain it, or it’s far from your friends and you slowly waste away from loneliness), and figure out what you actually want (pretty Ms Suzy Q, the beauty queen, might turn out to be a nightmare to live with).
The trick to knowing how to set and achieve goals involves much guesswork at first…
… because almost no one really knows what will make them happy, at first.
In fact, I’ve discovered that MOST folks don’t actually want what they achieve, in their first efforts at implementing goal-attaining behavior.
They underestimate income, what makes them happy, and how fulfilled they will be with the first batch of stuff they go after. (I’m certainly in that camp. I was so broke and lost when I discovered the magic of goal-setting-and-attainment, that I was way too modest about moolah, love, and lifestyle. Took me years of attaining and discarding to figure it out.)
It’s a process.
Just like business.
The trick is to start right now, no matter where you’re at in life.
And use critical thinking to examine what you’re after, and what it means to you after you’ve attained it.
And adjust accordingly for the next round of goals.
Concern #2. Are you maximizing the easier ways to bring in money through multiple streams (so your cash register is pounding away even when you’re asleep, on vacation, or missing in action)?
Most entrepreneurs and freelancers leave massive piles of moolah on the table, never realizing the potential windfall just itching to fall into their laps.
You’d be shocked to know how many veteran business owners come to me for consulting…
… with a main problem of “not enough sales”…
… who actually just need to implement simple things like a good back-end.
A good back-end is just creating a product or service (or a menu of such) that you immediately offer customers…
… right after they’ve bought whatever you sell that took so much marketing and effort to close.
You spend 90% of your time and marketing money on making that first sale.
Then, you got nothing else to offer?
After earning all that trust, and getting them to open their wallet?
Right when the first sale is made, that wallet is still open, you know.
And the customer is still glowing with his new-found trust in you and your business.
So, you ignore that opportunity?
Stop. Offer him something else. Right away.
It will cost you ZERO in marketing. You simply make the offer, while you’ve still got his attention.
Such a deal.
And then offer him something else, again, throughout your future communications with him.
… most marketers forget to continue communications at all.
Or they’re ridiculously stingy about it (as in, sending out one or two emails a month).
No, no, no. Simple way to double your income next year: Email your happy customers, and your still-doubtful prospects, OFTEN. At least a couple of times a week.
The most successful marketers I know email their list every freaking day.
And no, it doesn’t alienate their list…
… because they take pains to keep those daily emails interesting and valuable.
Simple ways to keep interested customers buying, over and over, after the initial sale: That’s the key to kicking your bottom line into the stratosphere.
(And that’s just ONE way to maximize profit. For freelance copywriters, for another example, royalties can produce income for years after the work is done. I’m still receiving checks for ads I wrote TWENTY YEARS AGO. And the tactics just go on and on. Not exploring the simple ways of boosting your income is just asking for a lifestyle of relentless hard work and burnout.)
3. When do you decide to chuck the original model, and grow?
To complicate the hell out of everything, bringing in new staff or putting yourself in debt to investors, just because you think that’s how “growth” happens…
… is silly.
When you’re ready to play in the Big Kids’ Sandbox, you often just need a better game plan, higher quality skills, more powerful network connections, and a much, much deeper bag of tricks if you intend to thrive.
Becoming, and remaining, successful is an ongoing process that requires constant vigilance…
… and a commitment to doing what needs to be done to sustain your enthusiasm, your motivation, your ability to “read” your market, and the resources needed to stay relevant and vital.
Think of all this as your “toolkit”.
In there are the tools, tactics, strategies, techniques, skills…
… and the human side of your resources: Your networks, colleagues and mentors you trust to keep you focused on the right goals.
We all need someone to confide in, share ideas with, and confess our fears and troubles to. (I’ll be on the phone today with multiple colleagues, talking shop. And I’ll come away from every single call more energized, bursting with fresh ideas, and full of new tactics to put things into motion.) (After 30+ years in this biz, I’m one phone call away from the best possible answer to EVERY SINGLE QUESTION in business today. That’s a luxury you need to aim for, too.)
For some, that confidant is a spouse. For others, a biz partner.
For most, though, it often comes down to bringing in outside consultants who can give your situation a cold appraisal…
… and deliver the truth in ways your close friends and lovers may not be able to muster.
The top entrepreneurs all have a bulging toolkit, along with a vast network of human resources they rely on to grow, to recover from failure, and to help keep their eyes on the prize.
Just sayin’… all this is the key to a happy, wealthy life as an entrepreneur.
P.S. You don’t get into the Big Kids’ Sandbox with stuff you learn from a book.
No. You get there by tapping into the experience and savvy of mentors and experts and colleagues willing to share (while you’re building your own foundation of experience).
That’s where knowing where to turn comes in.
It’s good to have a one-stop resource for all the idea vetting, implementation strategies, skill-set expansion, and high-end reality checks you need to goose your mojo (and bring in the Major Bucks).
Here’s an excellent one-stop resource like that, sitting right under your nose…
“My social life’s a dud, my name is really Mud…” (“Talk Talk”, Music Machine)
Quick story: If you’re in business, you’ve got problems.
Problems are just front-loaded into the game.
Sales surge, then disappear.
Results vary, seemingly at random.
Once-reliable resources flake out, easy gigs turns into time-sucking nightmares, and things can just go south without warning.
Shit has a tendency to hit the fan.
Entrepreneurs love the freedom of owning our own biz, but when problems hold us back and relentlessly harsh our mood…
… it ain’t fun no more.
Well, guess what?
Savvy biz owners and professional copywriters
have a secret weapon.
It’s called “getting some freaking help when needed.”
Or, in more polite terms, “tapping into the solutions, resources and brilliance of a trusted network”.
You know. The almost voodoo-like magic of being in a high-end mastermind.
I’ve been hosting (along with my biz partner Stan Dahl) an intense, “get things done and in motion” mastermind for around 10 years now.
It’s exclusive to entrepreneurs and the folks who support them (like copywriters)… and it’s VERY INTIMATE.
We only allow a maximum of 16 members to attend any meeting… because of the personal attention paid to everyone.
It’s not your usual casual gathering, either.
Nope. The whole operation is run “hot seat” style…
… which means the entire group digs into everyone’s (including yours) situation and gets busy with real solutions, breakthrough plans, and the kind of resource help that only happens when you’re playing with the Big Kids (who have the experience, reach and success history to know something about biz).
We actually get things done. As in outlining specific steps to take the next day to get moving on your goals. With accountability to the group.
And results ensue.
This is serious masterminding, for folks serious about putting their life and biz on the fast track to happiness and wealth.
The group I host has heavy hitters in it, and also folks just now emerging from their “rookie” period as a pro or entrepreneur.
They all get answers to questions that have held them up, solutions to problems that plague their bottom line, fresh alternatives to living the best life with the best business practices possible, and more.
Just to drop names, some of the guests who’ve visited during past meetings include Joe Sugarman, Jay Abraham, Dean Jackson, Joe Polish, Bond and Kevin Halbert, Jon Benson, Brian Kurtz and a hall-of-fame lineup of “A List” copywriters like David Deutsch, Kevin Rogers, Harlan Kilstein and David Garfinkel.
Plus, of course, I personally moderate each and every single session. You’re in the hands of some of the best (and most successful) marketing minds alive.
We’ve got a meeting coming up soon. (We host one every four months, like clockwork, and have for the past decade.)
It’s easy (and painless) to find out if you’re a candidate for joining.
Just go here to get the details. (Click on “Platinum Mastermind Group”.)
Then, simply click on the single link there, and we’ll guide you through the no-obligation process of helping you decide if the group’s right for you.
And yes, you’re in charge.
No pressure, no BS…
… and if you choose to come along, you’ll get a personal call with me before your first meeting…
… just to make sure you’re comfy and hitting the ground running the minute you enter the room.
There are other masterminds out there.
Some are pretty darned good.
This one, however, is unique, with a years-long track record of transforming people’s lives and businesses…
… because we don’t dabble in theory or casual networking or elaborate presentations or any of that time-wasting stuff.
We just get down to the business of making your biz work.
Using all the experience, knowledge, skills and resources we have to share.
Again, no pressure.
You’ll enjoy the process of discovering whether you’re a good candidate or not.
And you get our full attention the moment you join.
Go get started, already.
Maybe I’ll see you at the next meeting.
P.S. The above photo was taken after one of our meetings in Las Vegas, just a couple of years ago. That’s Brian Kurtz (the guy who turned Boardroom, Inc into the powerhouse it is today) across from my old pal and marketing legend Joe Sugarman… with Big Jason Henderson (the email expert we go to when we run into problems) across from my dear, late buddy and A-List copywriter Scott Haines (who we all miss terribly). Stan and I are at the end of the table.
Just an example of the over-the-top talent you’ll be elbow-to-elbow with at the meetings.
See if you’re ready for a spot at the table with us… by going here to fill out the quick survey.
We’ll get right back to you.
“See if you can guess what I am now?” (Bluto, “Animal House”)
Public service announcement here:
Do you have mostly-level-headed friends who always seem to make dumb-ass decisions?
Are — ahem — YOU one of these miscreants yourself? (Confession: I sure am. More often than I care to admit.)
Well, gather ’round.
I believe I’ve stumbled upon a solution.
Here it is: When you have an important decision to make…
… just ask yourself this simple question: “What would a smart person do?”
Then, go do that.
Do NOT (as so many of us somehow seem to do) ask “What would a blithering idiot do?”…
… and then go do that.
No, no, no.
This is your self-intervention moment.
Don’t be the blithering idiot.
Do be the smart person.
Sounds too simple and obvious to work, doesn’t it?
Stunningly, it works.
Pass it around.
P.S. One of the keys to good decision-making has always been knowing how things actually work in the real world of biz…
… and not trying to get by on the wimpy, delusion-filled nonsense most civilians think is how things get done.
Good place to find out which is which is right here…
Quick lesson in competence and incompetence.
Which are about a hair’s width apart in your brain, even if you refuse to admit it.
Here’s the lesson:
Just because you rock at one thing does NOT mean you are competent in everything (or anything) else.
Sounds obvious, right?
Isn’t, to most of your fellow humans.
Examples abound: Doctors (who got through years of freakin’ medical school) are well-known chumps when it comes to financial matters, falling for the worst-designed scams imaginable. High school jocks who figure their on-field athletic skills are preparing them for a wonderful adult life often have a rude awakening headed their way. Marriage counselors (especially the good ones) are typically already divorced a few times.
And entrepreneurs who conquer one marketing medium (say, Clickbank) assume they’re bulletproof…
… and gleefully murder their wealth by cluelessly wandering into a new biz model (where they’re quickly eaten alive).
And yet people never stop assigning all kinds of savvy and skills to experts who have shown absolutely zero competence to support such laurels. (Looking at you, TV political pundits.) (And you, Mr. Marketing Guru with a nice smile but nil real-world experience.)
Why do we do this?
Mostly because we crave real experts, honest heroes, and genuine leaders so much, we’re willing to overlook little things (like reality) and cross our fingers over outcomes.
The alternative is to, you know, become competent yourself and — ick — take responsibility for your decisions and actions.
The very best biz owners are like the best stand-up comics — they become self-aware, know their weak areas, and laugh about them.
And never pretend they’re something they’re not.
I am very, very good at what I’m good at, for example.
And what I’m not good at, I absolutely suck at.
Which is why I surround myself with folks who are good at what I’m not good at.
Your network of pals, colleagues, friendly enemies, experts, and partners should be diverse, self-aware themselves, and deeply experienced. You don’t have to become BFFs with your tech guy, but you do need to “connect” on a real level…
… so your values, ethics, lifestyle preferences and long-term goals are aligned and headed in the same direction. (Not surprisingly, this often does result in lifelong friendships… but it’s incidental.)
This Is Rule #1: Don’t try to “go it alone” for the long run.
The more successful you become, the more you’ll need a network to support you.
And the more successful you DESIRE to become…
… the more your network needs to be truly competent and front-loaded with massive experience (which they’ve learned from, not merely gone through).
Most of the folks you’ll meet in your journey through life will be incompetent at most of what they do.
And oblivious of it.
As an entrepreneur, you are no longer “one of the crowd”.
Your needs change immediately, your exposure to risk skyrockets, and the degree of “adventure” you experience goes off the charts.
If you do it right, that is.
Learn to judge your colleagues by what they do, not what they SAY they’ll do.
Arrogant, cynical braggarts are hiding something.
Shake off your natural inclination to assign competence to them (cuz they’re demanding you do so), and instead, take responsibility for your decisions by knowing your limits, and surrounding yourself with real experts who fill in the gaps.
P.S. Have you ever glanced at the testimonials piled up on Amazon about my book “The Entrepreneur’s Guide To Getting Your Shit Together”?
Some of the most famous folks in marketing and advertising give the book a solid thumb’s up. Looky some of the more recent ones from regular entrepreneurs, too:
No substance just a greedy marketer slash advertiser trying to get your money
Okay, so one miserable dude gave it one star (but left a very funny note!).
If I ever start pleasing everyone, I’m gonna hang it up.
My stuff is very much NOT for people with language hang-ups (fuck ’em, anyway), or deep confusion about what they think an entrepreneur does, or who are just plain old bat-shit crazy (about 20% of the population, at last count).
… my books ARE very much for anyone looking to move up a level in life and career.
Especially this book.
If you haven’t already read it, get it here.
If you have bought it, then buy it again and give it to someone you love.
It’s just seriously good stuff for anyone needing a mentor in their corner.
“I’m a long gone daddy in the USA…” (Bruce.)
For most folks in America, July 4th is about picnics, blowing shit up, and toasting the gutsy nature of our country.
Born in defiance and battle, prickly and belligerent and idealistic, with built-in endless (and often absurd) political arguments…
… we’ve somehow made the grand experiment last a couple of centuries and a half.
For me, though, the real victory of the joint isn’t in the details of elections or legislation, or the question of how exceptional we are or aren’t as a culture.
Nope. My own pursuit of life and liberty has always balanced on the First Amendment…
… particularly the parts about freedom of speech and freedom of the press.
That’s the beating heart of this place. That’s the saving grace.
For every writer here… novelist, copywriter, journalist, blogger or disgruntled “letter to the editor” ranter…
… there is a long, gruesome pedigree of ancestor writers who were prosecuted or erased or bullied into silence, stretching back as far as history goes.
We’re so spoiled here with freedom of speech, that many naively believe it’s an essential privilege that, of course, is the rule and not the exception.
Yet, the opposite is true.
Even today, the right to speak or write about what’s on your mind remains curtailed, risky, and forbidden all over the planet.
Even here, the struggle to get to this point — where you and I can write “fuck” without fear of censorship or a visit from The Man — was an ongoing battle that claimed careers and lives of contemporaries.
I grew up owning banned books (from the notorious Grove Press, which insisted on publishing every author banned in the U.S. throughout the latter half of the 20th century), watching authorities destroy comics like Lenny Bruce and artists like Jim Morrison, and being pleasantly dumbstruck when respected magazines like The New Yorker finally began printing formerly-prohibited words like “motherfucker” in their articles.
It’s not just about swearing, or about sex, or even about the never-ending brawl between Puritanism and libertarianism.
Much deeper than that.
The offensive language and unhinged rants now common online are just a price to pay for the more important victory of Free Thought over censorship.
All those past writers and wannabe scribes, muzzled and cowed into submission or silence over the past eons, would weep with joy at the lack of control by The Man over what we think and write. Never mind the wonders of electricity, air travel, the InterWebs, the buzzing gadgets that dominate modern life — the real jaw-dropper is our ability to use our minds unfettered by outside authority.
It’s a shame folks here take it all for granted. That’s how you lose these kinds of privileges.
The offended classes gather power, see freedom of thought as a direct threat to that power, and wage constant war against it.
Most folks have no use for too much freedom — it’s kind of scary, full of challenges to their belief systems and ideologies and traditions.
And I’m all for having the sense to pull back a bit in situations where speaking like a drunken sailor will cause folks to clutch their pearls or faint. I’m fine with a little cognitive dissonance, where we pretend that kids have never heard a bad word before, or that “decent” literature and movies can be great art.
But do not infringe on my right to enjoy Shakespeare and Twain and George Carlin and Henry Miller without hiding (all have been banned or censored at some point in our history).
And I will write whatever the hell I choose to write, whenever I choose to write it.
We all have to pick our battles in life. Writers tend to be an introspective, introverted bunch who aren’t so hot with manning the barricades…
… which is why it took nearly the entire arc of civilization’s history to reach this point of unfettered free thought.
So we modern writers owe it to the ink-stained wretches of the past — our professional ancestors — to embrace, defend, and heap glory onto the practice today.
This kind of freedom was never a guaranteed deal.
The Founding Fathers argued about it, and current governments elsewhere still get queasy even considering letting nutballs like us off the leash, with no way to stop our brains from thinking way outside of the box.
I realize that many of my fellow citizens would be just fine with a few shackles on writers here and there. For them, other battles are more important. And that’s fine…
… as long as these nay-sayers keep losing that argument.
For me, the real fight of the past few generations — the fight worth dying for today — is freedom of speech. The unconditional freedom to think, and write, whatever goddamned crap I feel like writing about…
… whether it’s the next Great American Novel or just a funny post on social media skewering uptight jerks.
Or even another ad that raises eyebrows.
Yes, there are a few restrictions still. I’m okay with having a few legal lines that shall not be crossed (because they cause real harm, not theoretical harm).
But the restrictions should remain rare.
Hearing harsh language won’t damage your brain, no matter how freaked-out you get over it.
Being exposed to foreign ideas won’t change your biology.
And stumbling upon writing that offends you won’t cause civilization to crumble.
I’ll toast the First Amendment today, and every day afterward, for the rest of my life.
It was worth blowing shit up for. It’s worth every knock-down fight that has happened, and if more fighting is required, sign me up.
For all the faults and missteps and foibles of my country’s existence…
… I still allow myself to get choked up over Old Glory.
Because she flies over my continued ability to be the kind of writer my ancestors could barely dream of being.
P.S. Hey — make sure you’ve got my books with you when you go off on holiday.
You can order them right now, in the right-hand column here. The digital versions will be in your digital hands immediately, too… no waiting…
“Mongo just pawn in game of life.” (Blazing Saddles.)
A while back, I published a series of posts on Facebook under the theme “How To Win An Argument”.
I started to repost them on FB…
… but then thought: Why not just bundle them up into one blog post?
Plus, include the updated insights (and comments) I’ve had since then.
What a great idea!
Below is a mildly-edited collection of that series on winning an argument. I didn’t save the dozens and dozens of comments from the first time I ran the series on Facebook…
… and that’s a shame, because it was a great thread, full of other lessons.
For example: The easiest way to get a whole bunch of folks frothing is to talk about (a) sex, or (b) their belief systems.
They go nuts when you challenge their crusted-over, nailed-down-tight beliefs on how things ought to be.
As you’ll see below, I just laid out my views on how to handle people who want to argue and how to define “winning” for yourself…
… and that just pissed off some folks.
Even discussing arguing inflamed their knee-jerk need to argue.
They argued about arguing.
They just refused to accept my premise that most folks see arguing as a form of fisticuffs, with only winners and losers.
It’s humorous, ironic, and illustrative of how whacko (and vindictive) human beings can be.
Also, as a marketer, it’s informative — especially if you want or need to introduce some form of argument or alternative view into your advertising.
And, yes, this entire series is very much aimed at marketers.
Great ads seldom argue, though they may be pushing buttons right and left. The psychology is subtle, but awesome.
Just remember: For most folks, arguing isn’t about persuading. And that’s just a waste of time.
So, without further ado, here’s that series. Love to hear your comments… even if you wanna argue:
How To Win An Argument, Step 1: The primary rule is simple — never argue back, when your goal is persuasion.
No one, in the history of humankind, has ever changed their mind because of an argument.
When cornered (logically or physically), humans dig in and will sacrifice wealth, health and dignity before admitting they’re wrong.
They WILL occasionally change their minds, if they’re just plain wrong…
… but not because you demolished their belief system with crap like logic and debate moves.
They change because of an internal epiphany that is akin to death/rebirth.
As in, waking up in the middle of the night realizing what a doofus they’ve been, defending the undefendable. The cognitive dissonance just catches up with you, and you no longer want to expend energy
So, Rule #1: If you want to “win”, never engage in an argument.[My comment, mid-way through the fray in the Facebook comment section, after being lectured by some rage-a-holics on how to properly (and sometimes physically) demolish a debate opponent: “Interesting that several comments here reveal a complete misunderstanding of how to WIN an argument — not just humiliate your opponent (and create a new enemy).”
“It’s a big difference. I guess this little tutorial is needed, badly. Negotiation and persuasion are NOT part of our default equipment, folks.”]
How To Win An Argument, Step 2: Now you need to DEFINE what “win” means to you.
Is it to persuade the person you’re up against? That’s gonna require some deft moves (which we’ll discuss later).
Often, however, there may be an audience you want to persuade — so you’re actually playing to the crowd. (Give your opponent enough rope to hang himself, in that situation, to win the meta-discussion.)
Or, you may be genuinely interested in other points of view (or acquiring intel on how the opposition operates).
Traditional, undisciplined arguing is just a shouting match with childish rules (first one to cry or leave flustered loses). The goal isn’t to persuade, but to spill blood either emotionally, intellectually or physically.
And no one’s mind is changed.
Not engaging the argument doesn’t necessarily mean splitting, though.
You just need to clearly understand WHY you’re in this situation, and WHAT you want out of it.
This simple moment of defining your goal will help you with every single subsequent decision. (“Art Of War” aficionados — and chess players — will happily lose every single battle up to the last one, for the victory. But you need to know what “victory” means for you. Being stubborn — the first clue you’re dealing with a rookie — may win the immediate round, but ruin all future moves.)[My comments in the fray for Step 2, after being mocked for bringing up the book “Art Of War” (an ancient Chinese treatise on conducting warfare to win): “Once you get your Zen game on, coming up against someone who uses stubbornness as their main tactic will become a moment of joy (and easy, quick victory).”
“BTW: If just shutting him up is your goal, mockery works best. I don’t recommend this, cuz it can lead to fisticuffs. You ‘win’ by shutting him down, but ‘lose’ by having your teeth knocked out.”
“Mockery works as a reframing tool — you discern the ape-brain fear behind his anger, and turn the conversation on that. The focus instantly becomes his fear and his reaction to being mocked over it. Few humans can avoid sputtering and regressing to infantile states when their deepest shame is publicly ridiculed. Very, very dirty trick, and probably you deserve whatever happens next if you use it.”
“Important: Being ‘armed’ with tactics that win without persuading is a huge responsibility. It’s like becoming skilled at martial arts, and you ARE responsible for the consequences of superior firepower. This is why knowing your goal is so critical.”
“Don’t get distracted by recent situations you’ve been in, guys. This is all pretty simple — for an easier life, and better marketing tactics, don’t argue…
… and get clear on what you consider a ‘win’. It can be win-win, win-lose, or no-play (or any of many other results). The keys are (a) to be conscious, not get sucked into mindless time/energy-wasting exercises in futility, and (b) to further your own goals.”]
How To Win An Argument, Final Step: Okay, you realize that arguing isn’t persuasion, and you’ve defined what you want out of the situation. This is equal to (a) a reality check (so you stop doing what doesn’t work)…
… and (b) goal setting — the fundamentals of growth.
Next, you use the tools that DO work — which just happen to be the same tools great salesmen use to persuade skeptics to buy.
You disarm anger, reframe the context (so you’re not wallowing in the stuck-in-one-place psychological wastelands that stubborn people like to fight in)…
… and “come in through a side door” (as old school salesmen like to say).
You don’t engage head-on, you ignore irrationality, and because you’re so clear on your goal, you take your ego out of it.
Use the old improvisational theater tactic of never being negative yourself: Say “Yes, AND…” while relentlessly moving things toward the discussion you actually want to have.
(That improv trick keeps live, unrehearsed comedy sessions from ending in a sputtering mess. If your partner says, “Oh, look — a UFO just landed”, you don’t say “I don’t see anything. What the fuck are you talking about?”… because by responding that way, the improv ship has crashed. You’ve killed the session, leaving both of you with no place to go. The correct response is “Yes, and look who’s getting out — it’s your grandma and dog Manfred!” or something that keeps the flow going, allowing both of you to remain engaged.)
If you’ve ever been in the presence of a master negotiator, break down what happened.
Probably: Resistance was soothed, bonding occurred, and you likely found yourself moving off your position and agreeing with him…
… even if you began on opposite sides.
In short… you “win” an argument by reframing what “win” means, so that you exit the nobody-wins context of belligerence (keeping your ego out of it), using your salesmanship chops to find common ground, bond, navigate the mostly-unconscious landscape of your opponent (to avoid hot buttons while simultaneously teasing his positive emotional needs)…
… while relentlessly and patiently move toward your goal (whatever that is).
This is why great salesmen live better lives. They understand human behavior, so they always know what’s “really” going on, and they have skills to consciously persuade or redirect even irrational, emotionally-discordant folks to a better place. Where good things can occur.
At the very worst, you will never feel the angst of having gone through a useless shouting match (cuz you have self-permission to disengage at any time, since a “win” for you should include not feeling your blood pressure go up a single notch).
And by realizing that a classic argument is almost never about what it looks like it’s about on the surface, you can control where the situation ends up.
So, take your ego out of it, define your desired results in terms of reality, and be a good salesman.
You can disagree with me on any or all of these points.
Just know that this is insider tips from a veteran sales pro who learned it all the hard way, and honed the skill of persuasion in the front trenches of the real world. My client list has included some of the most stubborn and argumentative bastards to ever walk the earth.
Learning to wrangle them to where I needed conversations to go was essential, and these lessons saved my butt many times.
Love to hear your take on the matter, of course, in the comments section below.
P.S. Have you ever wondered what it would be like to be personally mentored by me?
I take on a few folks every so often for mentoring through private phone calls (or Skype). It’s pretty stunning how quickly you can move up a few notches in your field by having all your questions answered and your biggest problems solved. It happens fast.
Best place to find out if one the 3 simple mentoring opportunities I offer might be right for you…
… is right here: www.carltoncoaching.com.
Go check it out.
And while you’re readying…
… imagine what your life might be like with a guy like me on your side…
“I can’t sleep, cuz my bed’s on fire…” (Talking Heads, “Psycho Killer”)
I’ve been studying happiness just as long as I’ve obsessed on becoming successful in biz…
… and you know what?
The two barely intersect at all.
I wouldn’t want to spend two seconds inside the skin of most of the richest people I know. They’re miserable. They never have enough to fill the bottomless need that fuels their quest for “more”.
But I’m not smug about it.
We all share the same basic malfunctioning default system bug — when we’re sad, we crave happiness…
… and when we’re happy, we’re either unconsciously looking for ways to fuck it up, so we’ll be sad again…
… or we’re terrified that we’re missing something that will take it all away.
Pure happiness is unsustainable. It’s an outlier emotional state, requiring some fairly substantial hormone dumps from glands that simply can’t supply vast amounts.
Zen thinking tries to get us into a more reasonable contented mode.
Moderation is sustainable pretty much forever, with the right mental tools and a little breath training.
But the human brain loathes moderation, and craves excess.
It’s a bug in the system.
I’m leery of anyone who promises too much joy, especially if they’re selling it.
And yet, the suckers line up to quaff the nasty brew in endless lines.
Being human is hard, in this concrete jungle.
But given the choice between wealth and contentment, I’d choose the latter every time.
Now, that is. As a young man, busy chewing up scenery and consumed with lust, I danced near the edges of bliss and despair as much as possible, and sneered at those who would harsh my wild swings.
Life blows by in a blink, folks.
You’ll never quite figure out the meaning.
But it for sure ain’t unbridled wealth.
Beyond accumulating what you can spend in a hot-blooded lifetime, you’re mostly wasting your time.
You disagree, of course…
P.S. That blurry photo up top is me, in my arrogant twenties, mocking death. It was Halloween, somewhere in the murky depths of the seventies.
Fun times. We thought they’d last forever, as life continued to lavish energy, fun and health upon our undeserving heads.
Now, the photo is just a reminder to watch my diet, exercise more, and avoid dying as best I can.
Take care of yourself, you.
“… and succeed in changing the world.” (Dale himself)
I’m about to reveal that book I taunted you with in our recent email exchange.
But first, I want to really lay it on thick how important this is.
I’ve made a habit to practice what I learned in this book ever since I first read it some 30 years ago.
And it’s never failed to work.
I’ll go to parties where I don’t know anyone, and within minutes have someone sharing secrets about themselves they’ve never told anyone before.
And they’ll consider me of such high quality, that they are almost desperate to become my close friend.
Yet, they don’t know a thing about me. I haven’t shared anything about what I do, who I am, what I have to offer.
I simply practiced the tactics I learned from this book…
… and let the magic unwind.
And frankly, I see the LACK of these simple skills a serious reason why so many entrepreneurs fail.
They simply do not understand the fundamentals of good salesmanship…
… which do NOT start with you lecturing to your prospect. Or sharing details of your life, or your desires and goals.
The magic starts, and ends (with a sale), inside your prospect’s head.
It’s incredibly important to the sales process…
… and even more so now that we do so much biz online.
In person, these skills work like crazy.
Digitally, they STILL work like crazy. My emails, blog posts, Skype calls and everything else is front-loaded with them.
Okay, time to share:
The book (again, called The Salesman’s Bible by savvy insiders) is Dale Carnegie’s “How To Win Friends And Influence People.”
You’ve heard of it. Maybe you even read a bit of it.
Certainly, you’re heard jokes about it. People have been mocking it since it was first published. The headline alone (suggested, I believe, by ad legend John Caples) has spawned a thousand mimics, both seriously and satirically.
All books are TOOLS. You use them, to absorb the info and strategies and tactics. They are your hammer and nails, the most fundamental tools in your kit.
Keep the book hidden, if you like, if you’re afraid someone might laugh at you.
But read it, several times.
And get the oldest edition you can find. As I mentioned in the email, Dale’s heirs have decided they know more than he did (despite not living the life of a salesman), and screwed around with the copy.
I prefer the older editions. The one I first read was from the 1930s.
I just checked on Amazon. You can buy a 1981 version (pre-heir screwing up) for around $40. Or get one of the new digital versions for a few bucks — do that, if you must.
But get hip, regardless.
Oh… and there’s a FREE book here for you, too.
Next post down…
“There is nothing that cannot be achieved by a man who refuses to listen to reason” (Gary Halbert)
I was going to slap a quickie book on Amazon for you…
… stuffed with all the advice, shared wisdom, tactics and strange asides I’ve been assaulting folks with lately on my Facebook page.
But then I thought, “screw that”.
Why not just give the book to you here?
And that’s what I’m gonna do.
Hey, it saves me a ton of editing and detail work (which I loathe).
Brain Farts, Psych Insights, Strange Tales
& Goddamn Good Advice
The “bad Uncle” rantings of the most ripped-off and respected copywriter alive.
Table of Contents:
Chapter 1: The Big Damn Jenga Game That Is Your Future
Chapter 2: The 3 Types Of People Who Will Be Fucking With You Your Entire Life
Chapter 3: Respect Brilliance, And Brilliance Will Respect You
Chapter 4: Wait — Does Carlton Still Consult With Regular People?
Chapter 5: No Good Deed Goes Unpunished
Chapter 6: The Genius Of Operation Money$uck
Chapter 7: The Best Way To Learn From Mentors
Chapter 8: What’s Your Excuse?
Chapter 9: The Small Stories That Do The Most Work
Chapter 10: Becoming Mr. Persuasion Expert
Chapter 11: Where To Find The Eternal Truths Of Great Copywriting
Chapter 12: The Simple Tactic That Opens Doors For You Every Time
Bonus Chapter 13: When Logic Sucks
Folks complain to me all the time about the length of many of my posts (especially here in the blog).
Here’s a nice quickie book full of very short chapters...
… all of which nevertheless pack a vicious punch of insight and savvy.
You can read it in 11 minutes, unless you’re a plodding reader (like me). (I like to dawdle along, savoring the writing.)
Anyway, it’s free, so you don’t get a big, deep introduction.
The Big Damn Jenga Game
That Is Your Future
Today’s Brain Fart Lesson: We all get lost sometimes.
The longer you live, the more it happens.
Even after you’ve succeeded, and nailed down your spot in the hierarchy (whatever it is, biz, family, team), you will never stay in one place.
The universe likes to screw with us, treating our plans and lives like a big Jenga game.
The occasional collapse is inevitable.
So it’s not necessarily a bad thing to wake up one day and realize you’re all lost again. It happens.
The only constant will be yourself, smack in the middle of all the melodrama, tragedy and chaos of a normal life. (You can ramp up the intensity of everything once you become an entrepreneur, too, so be prepared for a more jolting ride.)
Lost, found, lost, found.
For me, a nice Zen approach to the ebbs and flows of life works.
It’s only when you freak out and panic that you get REALLY lost.
Remember who you are, and what you’ve survived… and why you’re here in the first place.
You have a purpose. It will sometimes shimmer just out of easy reach…
… and it will sometimes be in your face, like a flash bulb.
When you’re lost, it’s barely a dot on the horizon, and you’re not sure you even know what it is anymore.
Stay frosty. Keep calm.
No one gets out of here alive, but during the ride (however long or short it is) you’ve got control of the script.
This is what your network is for.
When you’re feeling lost, reach out. Don’t curl up and suck your thumb.
You’re normal. This shit happens. There is a way out (there’s ALWAYS a way around a bad spot…
… even if it’s not the solution you’ve hoped for). If you have medicine to take, take it. If you have to limp back to the beginning and start over, limp back and get going.
The universe, as capricious as it can be at times, respects movement.
Good luck, and carry on.
When you find love, cherish it.
When you stumble into chaos, fight.
Above all, keep moving…
The 3 Types Of People Who Will Be Fucking With You
For Your Entire Life
Dept. of Adventure Junkies United, memo #38: I’ve lived long enough to realize there are basically 3 distinct types of people:
We call that last group “Safes”, meaning they play life safe, seldom straying anywhere near The Edge (and never, if they can help it, peeking over into the abyss).
I don’t have many acquaintances who are Safes. They don’t do well in my world.
I’ve spent most of my youth in the first camp. As kids, we dared Life to actually kill us as we fell out of trees, explored dangerous caves, jumped across roofs and rode bikes at speeds that drove our eyeballs back into our brains.
As a teen, it just got ridiculous. I have yet to see a “kids go crazy” movie that comes close to the wild-ass stunts and death-defying idiocy we performed on a regular basis (and that includes Animal House, Porky’s, Dazed And Confused, and any other one you can name).
And once I reached legal age…
… well, I’m not gonna discuss it here. Let your imagination run wild. It won’t come close to what we pulled off.
However, as I’ve mellowed a bit, I’ve backed off of experiencing adventure first hand. I just don’t heal like I used to.
Plus, it’s now as much fun to kick back and relive those memories with old pals as it was to generate the memories in the first place.
The top writers of the world all fuel their existence with raw adventure while young…
… and then write about it as they totter away from The Edge, glad for the experiences, ecstatic to have survived, and happy to have some pals around to share the tale with.
I feel sorry for the adrenaline junkies I’ve known — those poor souls who live fast, but never seem to have a story to tell. It’s all about the hormone dump, the internal chemical rush.
I get it. I know that flush of excitement over physical feats of insane boundary-testing very well…
… but it was just a side perk of the experience.
Mostly, I was after the STORY — the essence of doing something outrageous, living to tell the tale…
… and then TELLING the tale. And telling it with skill.
It’s important to understand these starkly different categories of people. You shouldn’t trick Safes into crawling up the side of a tall building downtown after a night of boozing. That’s not nice, and they won’t appreciate it.
The story they’ll tell is what a total asshole sociopath you are for making them do that shit.
And be wary of wandering off with the adrenaline junkies, if you’re not part of that tribe. They tend to die young.
And if you’re a writer…
… well, cherish the adventures you’ve had, make your bucket lists of adventures not yet realized and go after it…
… and keep honing your story-telling chops.
There’s nothing worse than sitting through a poorly-told tale, no matter how rousing the story COULD have been if shared with some pizzazz and skill.
One of the first things I reveal in the Simple Writing System is how to tell a story. It’s critical for anyone wanting to reach the next level up in biz (where all the Big Bucks and true happiness lives).
And — big treat — I’m going to personally teach a very special SWS class that begins the first of May, this year.
There won’t be very many spots available, cuz I like to keep my classes small (so I can really get to know you and offer personalized coaching customized to your particular needs).
I’ve only handled one class like this a year, and this may be the last one I personally teach.
So stay tuned if you’re at all interested.
Respect Brilliance, And
Brilliance Will Respect You
Dept. Of Shiny Objects: I’ve been thinking about all the brilliant people I get to hang out with.
My biz partner, brilliant. The staggeringly long line of mentors throughout my career, all brilliant. The folks I share stages with at events…
… brilliant. (Well, okay, not all of them. Some duds in there. But mostly, by the time you reach a major stage, you’ve honed your brilliance to a sparkly sheen.)
My colleagues, especially the writers: Brilliant. My old college pals (who I still hang with regularly, and dangerously): Brilliant.
A good subset of the neighbors in this somewhat exclusive enclave I call home: Brilliant.
The lovely lady I share the hovel with: Brilliant.
I’m fucking surrounded by brilliance.
You’d think it’d get boring, after a while.
Naw. Just gotta remember to be patient with the less-than-brilliant people who populate most of the rest of the joint.
And, gotta remember not to take anything for granted.
You cannot imagine what it’s actually like to sit at a bar telling war stories with my writer friends. Or going on long road-dog adventures with my long-gone pal Gary Halbert (or his kid Bond). Or going deep in one of our mastermind meetings…
The people around you are your braintrust.
It can take half a lifetime to gather a good group — especially if (like me) you’re a little weird and introverted.
But when you find the right folks, you hold on tight.
The world is filled with aggressive stupidity. It can be annoying hanging out with brilliant people (who ALL have bizarre behavior disorders, usually undiagnosed)…
… but it’s always worth it.
This is how stuff gets done in the world.
Brilliance will out.
Wait — Does Carlton Still Consult
With Regular People?
Just had a colleague (a colleague!) ask me if I do personal consultations.
How in the world does a guy who’s known me, and flogged my stuff, for years…
… not know I’m still a hot commodity in the consultation game?
I figure it’s my fault.
I don’t flaunt it, cuz I can only take on a couple of clients each month. (Yes, I restrict my personal calls to just a couple a week. I love you guys, but only up to a point.)
So, flaunting: Yes, you can get me on the phone (or on Skype, or Zoom, or whatever new freakin’ app you’re now using)…
… to personally discuss your biz or situation, dissect and solve problems, critique copy, and generally access the decades of deep front-line experience I offer as The Dude Who Knows A Fuck-Ton About Making The Big Bucks.
In fact, there’s a blog post up about this very subject, right now, here.
It’s so easy to grab a spot in the line-up. Especially now, while so many folks are still in the dark on whether I even offer private consulting anymore.
No Good Deed
Today’s Hard Knock: One of the first rules I learned, while climbing the career ladder, is “No good deed goes unpunished.”
It only makes sense after you’ve seen it in action, and you’ve taken the time to reflect on the way it plays out in real life.
But many folks take the wrong lesson from this sad realization of human frailty.
The thing is, just because you will be punished for your good deeds, you don’t stop doing them.
You just stop expecting to be rewarded.
This is why it can get lonely at the top. If you harshly judge people by their as-yet-unenlightened actions, you are soon left as a solo act.
So learn your Hard Knock lessons, but don’t feel superior about it.
Be an agent of change and practice massive forgiveness.
Perhaps, by tending your own garden well, you will influence the world.
Or, hell, just go ahead and blow the joint up. It’s what humans do when frustrated and impatient.
A few will continue doing the right thing, against the tide…
The Genius Of
Operation Money$uck Rule #1: If money can fix a problem, don’t waste time trying to fix it yourself.
Instead, use your time to make enough money to pay your way out of the problem.
If a problem requires time, measure the cost vs benefit of YOU handling it (cuz your time is very valuable), vs delegating it to someone else.
If you’re the dude or dudette responsible for bringing in the moolah, then that’s your primary job.
I’m always astonished at busy entrepreneurs who do their own laundry, shopping and chores when it takes them away from the biz.
Then, I’m absolutely floored when I discover they also handle every detail in the biz. Right down to fixing the printer when it goes wonky.
First thing I did when I started my biz was hire an assistant. She’s still with me, 15 years later, and her worth cannot be calculated. She multiplied the amount of time I had available for doing the Op$uck stuff.
Your time is your most important resource. Every second you rob your biz of your cash-generating efforts is a loss on the bottom line.
The Best Way To Learn
Some hard advice: Mentors active and successful in the real world are essential for anyone serious about leading in any part of life or business.
And it’s very difficult to find good mentors in academia. At least, that’s my experience.
Too many dumb rules.
You must venture into the “real world” to find the good ones.
I taught a single evening’s class each at both Exeter and the Missouri school of journalism, via Skype. It was a great little adventure, really glad I did it…
… but the students were not happy about being challenged. And I was lobbing softballs.
It was pearls before swine, I suspect.
In my first day with every real mentor I’ve ever had (notably Jay Abraham and Gary Halbert) I had my teeth metaphorically kicked in.
In my long experience, tough love is the best way to learn, with no second-best method in the running.
Academia has its place, and I learned a lot getting my BA (though very little in actual class).
But for entrepreneurs, it’s real world all the way.
Read copiously, but put what you learn to the test immediately.
Best advice for copywriters: Writers write…
… and great writers write with consequences.
Get busy. (And for crying out loud, go read my freaking blog.)
What’s Your Excuse?
One of the very bright dividing lines separating happy, successful folks from the unhappy wannabe’s…
… are the role of excuses in moving through life.
Dudes and dudettes who get stuff done stare down obstacles and find ways through or around them…
… no matter how long it takes, or how many times they fail at it.
They’re the minority.
Much more common is the notion that having a good excuse lets you off the hook for getting something done.
Our bollocked-up school system encourages this — oh, your dog ate your homework? Okay, you can have an extra day.
And it just gets worse in adult life — oh, sorry I T-boned your car there, but I just broke up with my girlfriend and was re-reading her last text to me…
At some point, most civilians will be on their death-bed, looking back on their failures and crushed dreams, and have to find cold comfort in the idea that at least they had good excuses. They tried, sort of, and had their feelings hurt or their efforts rebuffed, and what can you do?
Life’s hard, right?
Okay, fine. Cuddle up with your excuses.
You might garner a bit of sympathy from some folks, but you’ll just continue to be disregarded by anyone feasting on life and getting shit done.
Start with being late. If you think it’s okay, as long as you have a plausible excuse (the traffic lights were absolutely conspiring against you, or gosh, clocks are just hard to understand, you know?)…
… then move to the back of the line right now.
You may actually HAVE a good excuse this time…
… but if being late is “who you are” (and yes, you are judged harshly and continually in the biz world on this stuff)…
… then consider WHY it’s a habit.
Look deep. It may be passive-aggressive behavior you picked up as a kid. It may be a symptom of happiness-corrupting disorganization (which no potential client wants any part of). It may be undiagnosed ADD, or even the first ripples of real cognitive disorder.
But usually, it’s just a habit. You keep getting away with it — or you THINK you’re getting away with it (and really, the people around you just stop relying on you, and consider you a liability).
The consequences seem mild — maybe somebody gets pissed off once in a while, or you miss a flight. Whatever. Life is hard, right? Get off my case.
The problem, of course, is that if you want to play in the level above you — in biz, romance, sports or just generally effective living — you are going to pay dearly for your bad habits.
Top clients won’t put up with sloppy non-professional behavior. Self-respecting potential romantic partners will avoid committing to you. And a whole bunch of cool life experiences will vanish…
… all because you think having a good excuse absolves you from the responsibility to be where you said you’d be, when you said you’d be there… prepared to do what you said you’d do.
Getting away with something is NOT the same as “succeeding”.
Highly effective people, who get shit done and succeed at life, rarely allow excuse-artists into their lives in any meaningful way.
Buy a fucking watch. Add twenty minutes to your estimation of how long you’ll need to get somewhere (or more)…
… and if you’re early, find a spot to kick back and check email or Facebook or just relax. Or read a book. There’s no such thing as “wasting time by being early”. Be prepared for it.
And it’s worth repeating: Yes, the people operating in the level above you ARE judging you by these small behaviors.
Maybe other folks in your world are just character actors, whose time isn’t worth much. (That’s the way stone-cold sociopaths think, you know.)
However, the successful crowd you want to be dealing with will not put up with that bullshit.
Okay, you better get moving. You’re gonna be late…
The Small Stories
That Do The Most Work
Rumor Control, memo 34b: Here’s a fun exercise — for the next few days, pay attention to the stories people near you toss around as settled truth.
Ignore the politically-charged stuff. Too obvious.
Instead, note the smaller tales.
It’s easy, within an extended family, to spot foundational “facts” that are actually just shared assumptions with little or no evidence behind them.
Auntie Flo is just an eccentric, innocent old lady (not a dangerous self-medicating bipolar nutbar who keeps loaded guns in the silverware drawer).
Cousin Farquar’s sexual offender status is just a simple misunderstanding with the cops (and his 3 exes).
And your neighbors have concocted scripts about each and every household in the area (including yours).
Often, they won’t use names to identify a house, but plot lines. “Did you see the cop car parked over at the drug den yesterday?” says Mr. Perfect Lawn, while talking with That Hippie Couple across the street.
Noticing these smaller stories is how top ad writers become legendary.
It’s this kind of detail, plucked from real experience, that breathes life into a sales message.
I’ve been peppering my copy with snatches of observed reality since I first realized the potency of bringing the “truth” of human interaction to the selling game.
We are a whacky species, fueled by assumption, rumor, believable bullshit and tall tales invented out of thin air.
We all routinely just make stuff up to fill in the blanks.
We loathe blanks.
Understanding the mechanics of social interaction — with all its nonsense, silliness and fluff — is key to communicating effectively.
God help us.
Becoming Mr. Persuasion Expert
The Spectacular Failure of Human Rationality, Part 5: I’ve been gleefully collecting stories of bizarre decision-making by my fellow humans for decades.
As a marketer, these tales are sobering revelations about what I’m up against trying to persuade prospects to do something.
As a caring friend, they’re a reminder not to beat my head against the wall when stubborn resistance makes efforts to help futile.
Top example: A medical doctor friend refuses to entertain even the idea that I solved my migraine problems through diet, massage and chiropractic.
She’s old-school medicine, educated in the days when the AMA taught that masseuses were hookers, vitamins were bullshit, and chiro’s were quacks (and she just ignores the fact the AMA long ago apologized, and now many modern docs work closely with chiro’s cuz, you know, the shit works).
No, somehow HER migraines (which are interferring with her life big-time) require drastic brain surgery. No amount of empirical evidence from pals can dent her resistance to an alternative.
This is cognitive dissonance on a major-league scale — she doesn’t think I’m evil or lying, yet she just cannot allow my story to be “real” in her mind.
So she simply refuses to acknowledge it.
The downside of trying non-surgical alternatives?
No matter, she’s headed for the scalpel, to treat something other folks routinely beat with simple measures that don’t involve blood and removal of brain tissue.
You realize that this kind of stubbornness exists up and down the human decision-making process (from choosing what shoes to wear today, to who to marry and what car to buy) and you’re on the way to becoming Mr Persuasion Expert, for whom no objection is too weird or difficult to deal with.
Where To Find The Eternal Truths
Of Great Copywriting
Just posted this in a damn good thread about finding the best copywriters to follow for advice and tactics (crowd’s ultimate decision: look for the gray-hairs)… thought you’d dig it:
“In truth, any copywriter who’s had sustained success for several years can help you with the basics.
IF they’ve written for multiple markets, weathered massive economic disasters, and gone up against other seasoned pros in hyper-competitive niches and won.
Too many writers luck out by exploiting rare conditions and early adoption of hot tech changes. Which is great for making money, but doesn’t mean they can thrive outside of those rare conditions.
Google slaps and Zuckerberg tantrums tend to frustrate writers who lack deep knowledge of advertising history.
To learn the eternal truths, yes, find the grizzled pros. But only those who aren’t bitter about how shit keeps changing.
There will always be massive and unfair upheaval in biz. The true grownups have learned how to adjust.
Don’t follow leaders, watch the parking meters…”
The Simple Tactic That
Opens Doors For You Every Time
You want a simple tactic that will open doors for you?
Can’t believe I have to keep reminding folks of this…
… but just be very, very polite.
Say “please” and mean it.
Say “thanks” and mean it.
Call men “sir” (even if they’re younger than you), call women “m’am” (even when they’re younger than you), and listen intently when anyone is speaking to you.
Meet their eyes.
Do not argue, unless that is the dark alley you want to go down (and say goodbye to any doors that may have opened for you).
You know who the most polite people on the planet are?
Sociopaths, and folks who can kick your ass. They don’t give a ratfuck about the social “score” of who feels dominant in any given situation…
… and they want to get to their goals (which never, ever include arguing) as quickly and efficiently as possible.
If you’re good…
… or successful…
… or smart, experienced, talented, or can kick ass…
… folks will either find out soon enough, or they won’t.
It doesn’t matter.
Use the simple tools available to us socially to get people in rapport with you quickly, use charm to be non-threatening (when you can), and give others your total focus during conversations.
And remain committed to your goals.
I mean, Jeez Louise — you’re a nice person, who deserves more…
… yet the sociopaths and ass-kickers are waltzing through doors into opportunities that should have been YOURS.
Because they’re charming and polite and know how to move through social situations without an attitude.
Caring about the small shit is a sucker’s game.
Breathe deeper. Reach higher. Live bigger.
And please get my books. All of them, immediately. Devour them with gusto, and start moving up a couple of levels in life and biz.
You can find everything on the blog, right there in plain sight: john-carlton dot com.
When Logic Sucks
Psych Insight #233: The idea that “logic” enters into buying decisions is ludicrous.
A super-rational Vulcan like Mr Spock may accidentally hit on the right way to sell something to a market, but it would only be coincidence if it was actually logical.
He was not a persuader.
The Voice Of Reason seldom is.
Humans operate in this roiling soup of emotion, confusion, delusion, excuses, denial, and wishful thinking…
… it’s what makes us so charming and fun.
The universe may work under gorgeously-precise rules of physics, but our brains are big clumps of chaos.
Great salesmen know this, and proceed accordingly.
That’s it, Bucko.
Nice, short book, crammed with wisdom, advice and insight to moving your slacker butt up another level in life and biz.
My gift to you.
Now go rummage through the books and courses for sale in the right-hand column, and buy something to fill in the blanks of your skill set and biz mojo…
Photo courtesy of Ms Significant Other