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How To Win An Argument In 3 Easy Steps

Sunday, 3:45pm
Reno, NV
Mongo just pawn in game of life.” (Blazing Saddles.)

Howdy…

A while back, I published a series of posts on Facebook under the theme “How To Win An Argument“.

…  then I thought: Why not just bundle them up into one blog post?

Plus, include the updated insights (and comments) I’ve had since then.

What a great idea!

Below is a mildly-edited collection of that series on winning an argument. I didn’t save the dozens and dozens of comments from the first time I ran the series on Facebook…

… and that’s a shame, because it was a great thread, full of other lessons.

For example: The easiest way to get a whole bunch of folks frothing is to talk about

  1. sex, or
  2.  their belief systems.

People go nuts when you challenge their crusted-over, nailed-down-tight beliefs on how things ought to be.

As you’ll see below, I just laid out my views on how to handle people who want to argue and how to define “winning” for yourself…

… and that just pissed off some folks.

Even discussing arguing inflamed their knee-jerk need to argue.

They argued about arguing. 

They just refused to accept my premise that most folks see arguing as a form of fisticuffs, with only winners and losers.

It’s humorous, ironic, and illustrative of how whacko (and vindictive) human beings can be.

Also, as a marketer, it’s informative — especially if you want or need to introduce some form of argument or alternative view into your advertising.

And, yes, this entire series is very much aimed at marketers.

Great ads seldom argue, though they may be pushing buttons right and left. The psychology is subtle, but awesome.

Just remember: For most folks, arguing isn’t about persuading. And that’s just a waste of time.


Winning an argument is about communication. This is what we discuss A LOT in my weekly lessons on my emails. If you want to get your hands on these immediately actionable tidbits, sign up and get my free report to boot:  11Really Stupid Blunders You’re Making With Your Biz & Career Right Now. Did I mention it’s free?


So, without further ado, here’s that series. Love to hear your comments… even if you wanna argue:

How To Win An Argument, Step 1:

The primary rule is simple — never argue back, when your goal is persuasion.

No one, in the history of humankind, has ever changed their mind because of an argument.

When cornered (logically or physically), humans dig in and will sacrifice wealth, health and dignity before admitting they’re wrong.

They WILL occasionally change their minds, if they’re just plain wrong…

… but not because you demolished their belief system with crap like logic and debate moves.

They change because of an internal epiphany that is akin to death/rebirth.

As in, waking up in the middle of the night realizing what a doofus they’ve been, defending the undefendable. The cognitive dissonance just catches up with you, and you no longer want to expend energy

So, Rule #1: If you want to “win”, never engage in an argument.

[My comment, mid-way through the fray in the Facebook comment section, after being lectured by some rage-a-holics on how to properly (and sometimes physically) demolish a debate opponent: “Interesting that several comments here reveal a complete misunderstanding of how to WIN an argument — not just humiliate your opponent (and create a new enemy).”

“It’s a big difference. I guess this little tutorial is needed, badly. Negotiation and persuasion are NOT part of our default equipment, folks.”]

How To Win An Argument, Step 2:

Now you need to DEFINE what “win” means to you.

Is it to persuade the person you’re up against? That’s gonna require some deft moves (which we’ll discuss later).

Often, however, there may be an audience you want to persuade — so you’re actually playing to the crowd. (Give your opponent enough rope to hang himself, in that situation, to win the meta-discussion.)

Or, you may be genuinely interested in other points of view (or acquiring intel on how the opposition operates).

Traditional, undisciplined arguing is just a shouting match with childish rules (first one to cry or leave flustered loses). The goal isn’t to persuade, but to spill blood either emotionally, intellectually or physically.

And no one’s mind is changed.

Not engaging the argument doesn’t necessarily mean splitting, though.

You just need to clearly understand WHY you’re in this situation, and WHAT you want out of it.

This simple moment of defining your goal will help you with every single subsequent decision. (“Art Of War” aficionados — and chess players — will happily lose every single battle up to the last one, for the victory. But you need to know what “victory” means for you. Being stubborn — the first clue you’re dealing with a rookie — may win the immediate round, but ruin all future moves.)

[My comments in the fray for Step 2, after being mocked for bringing up the book “Art Of War” (an ancient Chinese treatise on conducting warfare to win): “Once you get your Zen game on, coming up against someone who uses stubbornness as their main tactic will become a moment of joy (and easy, quick victory).”

“BTW: If just shutting him up is your goal, mockery works best. I don’t recommend this, cuz it can lead to fisticuffs. You ‘win’ by shutting him down, but ‘lose’ by having your teeth knocked out.”

“Mockery works as a reframing tool — you discern the ape-brain fear behind his anger, and turn the conversation on that. The focus instantly becomes his fear and his reaction to being mocked over it. 

Few humans can avoid sputtering and regressing to infantile states when their deepest shame is publicly ridiculed. Very, very dirty trick, and probably you deserve whatever happens next if you use it.”

Important: Being ‘armed’ with tactics that win without persuading is a huge responsibility.

It’s like becoming skilled at martial arts, and you ARE responsible for the consequences of superior firepower. This is why knowing your goal is so critical.”

“Don’t get distracted by recent situations you’ve been in, guys. This is all pretty simple — for an easier life, and better marketing tactics, don’t argue

… and get clear on what you consider a ‘win’. It can be win-win, win-lose, or no-play (or any of many other results). The keys are (a) to be conscious, not get sucked into mindless time/energy-wasting exercises in futility, and (b) to further your own goals.”]

How To Win An Argument, Final Step:

Okay, you realize that arguing isn’t persuasion, and you’ve defined what you want out of the situation. This is equal to (a) a reality check (so you stop doing what doesn’t work)…

… and (b) goal setting — the fundamentals of growth.

Next, you use the tools that DO work — which just happen to be the same tools great salesmen use to persuade skeptics to buy.

You disarm anger, reframe the context (so you’re not wallowing in the stuck-in-one-place psychological wastelands that stubborn people like to fight in)…

… and “come in through a side door” (as old school salesmen like to say).

You don’t engage head-on, you ignore irrationality, and because you’re so clear on your goal…

… you take your ego out of it.

Use the old improvisational theater tactic of never being negative yourself: Say “Yes, AND…” while relentlessly moving things toward the discussion you actually want to have.

(That improv trick keeps live, unrehearsed comedy sessions from ending in a sputtering mess. If your partner says, “Oh, look — a UFO just landed”, you don’t say “I don’t see anything. What the fuck are you talking about?”… because by responding that way, the improv ship has crashed. You’ve killed the session, leaving both of you with no place to go. The correct response is “Yes, and look who’s getting out — it’s your grandma and dog Manfred!” or something that keeps the flow going, allowing both of you to remain engaged.)

If you’ve ever been in the presence of a master negotiator, break down what happened.

Probably: Resistance was soothed, bonding occurred, and you likely found yourself moving off your position and agreeing with him…

even if you began on opposite sides.

In short… you “win” an argument by reframing what “win” means, so that you exit the nobody-wins context of belligerence (keeping your ego out of it), using your salesmanship chops to find common ground, bond, navigate the mostly-unconscious landscape of your opponent (to avoid hot buttons while simultaneously teasing his positive emotional needs)…

while relentlessly and patiently move toward your goal (whatever that is).

This is why great salesmen live better lives. They understand human behavior, so they always know what’s “really” going on, and they have skills to consciously persuade or redirect even irrational, emotionally-discordant folks to a better place. Where good things can occur.


Could your salesmanship skills use some brushing up? Then check out these resources right over here.


At the very worst, you will never feel the angst of having gone through a useless shouting match (cuz you have self-permission to disengage at any time, since a “win” for you should include not feeling your blood pressure go up a single notch).

And by realizing that a classic argument is almost never about what it looks like it’s about on the surface, you can control where the situation ends up.

So, take your ego out of it, define your desired results in terms of reality, and be a good salesman.

Make sense?

You can disagree with me on any or all of these points.

Just know that this is insider tips from a veteran sales pro who learned it all the hard way, and honed the skill of persuasion in the front trenches of the real world. My client list has included some of the most stubborn and argumentative bastards to ever walk the earth.

Learning to wrangle them to where I needed conversations to go was essential, and these lessons saved my butt many times.

Love to hear your take on the matter, of course, in the comments section below.

Stay frosty,

John

P.S. Have you ever wondered how your life would be different if you could just…

… master the art of selling?

Then check out the Simple Writing System right now

Here’s that old book I recommend…

Tuesday, 12:36pm
Reno, NV
“… and succeed in changing the world.” (Dale himself)

Howdy…

I’m about to reveal that book I taunted you with in our recent exchange.

But first, I want to really lay it on thick how important this is.

I’ve made a habit to practice what I learned in this book ever since I first read it some 30 years ago.

And it’s never failed to work.

I’ll go to parties where I don’t know anyone, and within minutes have someone sharing secrets about themselves they’ve never told anyone before. 

And they’ll consider me of such high quality, that they are almost desperate to become my close friend.

Yet, they don’t know a thing about me. I haven’t shared anything about what I do, who I am, what I have to offer.

I simply practiced the tactics I learned from this book…

and let the magic unwind. 

The LACK of these simple skills a serious reason why so many entrepreneurs fail. 

They simply do not understand the fundamentals of good salesmanship…

… which do NOT start with you lecturing to your prospect. Or sharing details of your life, or your desires and goals.

Nope.

The magic starts, and ends (with a sale), inside your prospect’s head. 

It’s incredibly important to the sales process…

… and even more so now that we do so much biz online.

In person, these skills work like crazy.

Digitally, they STILL work like crazy. My emails, blog posts, Skype calls and everything else is front-loaded with them.

Okay, time to share:

The book (again, called The Salesman’s Bible by savvy insiders) is Dale Carnegie’s “How To Win Friends And Influence People.”

You’ve heard of it. Maybe you even read a bit of it.

Certainly, you’re heard jokes about it. People have been mocking it since it was first published. The headline alone (suggested, I believe, by ad legend John Caples) has spawned a thousand mimics, both seriously and satirically.

Doesn’t matter.

All books are TOOLS. You use them, to absorb the info and strategies and tactics.

They are your hammer and nails, the most fundamental tools in your kit.


You know what else can help you bond, connect, and build trust with a prospect? The fast and easy drills you’ll discover in the “Pint of Beer Ad Challenge”. Sign up here.


Keep the book hidden, if you like, if you’re afraid someone might laugh at you.

But read it, several times.

And get the oldest edition you can find. As I mentioned in the email, Dale’s heirs have decided they know more than he did (despite not living the life of a salesman), and screwed around with the copy.

I prefer the older editions. The one I first read was from the 1930s.

I just checked on Amazon. You can buy a 1981 version (pre-heir screwing up) for around $40. Or get one of the new digital versions for a few bucks — do that, if you must.

But get hip, regardless. 

Oh… and there’s a FREE book here for you, too.

Next post down…

Stay frosty,

John

P.S. If you’re not on my list, you’re missing out on a lot of killer marketing advice from a grizzled pro. Sign up here, and get my free report while you’re at it.

The goodies just keep coming…

The Rest Of Your Life (redux)

IMG_0853

Saturday, 2:05 pm
Reno, NV
Hey, you bastards, I’m still here!” (Steve McQueen as Papillon, floating away to freedom…)

Howdy…

I’m re-publishing — for what has become a very popular annual tradition on this blog — one of the more influential posts I’ve ever written.

It’s a good one, worth rereading even if you’ve read it before.

What you’re about to encounter is a slightly tweaked way of looking at the best way to start your new year…

but this tweak makes all the difference in the world. I’ve heard from many folks that this particular technique finally helped them get a perspective on where they’re at, where they’re going…

… and why they care about getting there.

So, even if you’ve seen this post before… it’s worth another look.

Especially now, as you gaze down the yawning gullet of 2018, trying to wrap your brain around a plan to make the year your bitch.

Read more…

Gratitude, Schmatitude

Friday, 2:22pm
Reno, NV
Something is happening here, but you don’t know what it is, do you, Mr. Jones…” (Bob Dylan)

Howdy…

Lots of talk about gratitude these days. There are entire movements (run by schmaltzy guru’s in nice suits) centered on getting folks to feel the gratitude, to embrace and become it.

Like it’s magic or something.

It ain’t.

Knowing how to appreciate the important stuff in your life is a good thing, of course. Being grateful for what you have should be a daily moment, part of being mindful about what’s going on around you and within you (and around and within those you love, deal with, oppose and haven’t met yet).

Early in my career, while devouring self-help books — I read one Og Mandino for every biz book I read for awhile, just to keep my heart and soul moving forward along with my brain — I even went so far as to acknowledge the non-living things around me.

I would thank a keyboard, for example, for serving me so well when I replaced it. And mean it. Give it a decent burial in the trash, introduce myself to the new keyboard and get back to work.

Same with my shoes, my thrashed car (which needed the encouragement, I can assure you), my favorite pens, and so on. It doesn’t even seem silly now… it makes sense to be mindful of the tools that help us do what we do. Astronauts name their shuttles, sailors name their ships, and I assign my beat-up leather coat a personality.

So I’m an old hand at thanking the universe and the things and people around me as I move along.

But a little perspective, please.

For too many business people, there’s no real thought given to the notion of gratitude.

They act like just saying the word creates a magical forcefield of wonderment and power.

So we get airline flight attendants urgently crooning over the intercom that if there is ANYTHING they can do to make our flight more comfortable, just ask.

Which is, of course, pure bullshit.

Read more…

The Big Damn “Lost” Trick To Solving Biz Problems Fast…

Sunday, 7:38pm
Reno, NV
My social life’s a dud, my name is really Mud…” (“Talk Talk”, Music Machine)

Howdy…

Quick story: If you’re in business, you’ve got problems.

Problems are just front-loaded into the game.

Sales surge, then disappear.

Results vary, seemingly at random.

Once-reliable resources flake out, easy gigs turns into time-sucking nightmares, and things can just go south without warning.

Shit has a tendency to hit the fan.

Entrepreneurs love the freedom of owning our own biz, but when problems hold us back and relentlessly harsh our mood…

… it ain’t fun no more.

Well, guess what?

Savvy biz owners and professional copywriters
have a secret weapon.

It’s called “getting some freaking help when needed.

Or, in more polite terms, “tapping into the solutions, resources and brilliance of a trusted network”.

You know. The almost voodoo-like magic of being in a high-end mastermind.

Read more…

Seriously, WTF Were You Thinking, Skipping That Nap?

Monday, 2:01pm
Reno, NV
Now I’m sitting here, sipping at my ice cold beer, lazing on a sunny afternoooooooon…” (The Kinks, “Sunny Afternoon”)

Howdy.

File this little piece of consulting advice under the “WTF Were You Thinking?” Department: I frequently encounter entrepreneurs (usually the struggling kind) who confuse “working” with activity.

When they finish a project, for example, the sudden evidence of fresh free time startles them — somehow, inside their head, they feel they “should” be devoting every waking moment to the gig.

So they dive immediately into the next job.

This is so wrong.

You’re not a machine.

You need downtime, and lots of it — that’s where the creative process flourishes, and your overall energy levels recuperate.

The top performers in all niches jealously guard their free time, and greedily devour it with gusto.

Here’s what they know that you keep forgetting: The harder you work, the more down time you require regeneration and recovery from the stress.

However, (and here’s the real trick), the more PRODUCTIVE you yearn to become…

Read more…

The Dirtiest Word For Most Adults

Thursday, 12:26pm
Reno, NV
Ch-ch-ch-changes, turn and face the strange…” (David Bowie)

Howdy.

Let’s have an uncomfortable discussion, what d’ya say?

Let’s talk about the dirtiest word most adults know: Change.

Here’s the thing about change: Learning how to become a functioning adult is hard, as in requiring every shred of skill, talent, brain power and ability you possess.

And when you “arrive” (however you define it — get a job, get hitched, get pregnant, get out of jail, make a fortune, whatever) you’re kind of exhausted from the effort…

and you really don’t want to go through all that crap again.

And then the world changes around you.

Dammit.

In our lifetime, that change has been dramatic, jarring, frequent and brutal. Very little of what worked for you even 5 years ago is still viable. The music on the radio sounds like static, people stare at you when you dance, and your job can be done faster and better by machines.

You think I’m talking about the generation just ahead of you, don’t you? All those clueless old fucks slowing you down and mucking up the vibe.

But here’s the truth: No matter how hip you are right now…

Read more…

The Envy Cure

Tuesday, 3:23pm
Reno, NV
Under my thumb is a squirming dog who just had her day…” (Stones)

Howdy.

I’m republishing this off-beat rant, cuz it’s been one of the most-discussed and helpful posts I’ve written over the years.

And it’s a totally counter-intuitive take on a subject most biz books not only ignore, but aggressively seek to dismiss.

Yet, in my decades of consulting, I see it bubble up in nearly every entrepreneur I meet at some point.

So, enjoy another nugget from the archives:

Friend…

Do you suffer from the heartbreak of envy?

Are you jealous of friends and colleagues who attain success, while you continue to struggle?

Would you like to learn a simple cure for feeling inferior to others?

Well, then step right up…

Read more...

What Shrinks Know That You Don’t Yet

Saturday, 1:25pm
Reno, NV
“It’s game over, man, game over!” (Corporeal Hudson, “Aliens”)

Howdy.

Folks who’ve followed my ramblings and rants for a while know that I’ve had a healthy, life-long love of psychology. Both the academic discoveries, and the street-level revelations that only savvy, old school salesmen ever discover.

And that’s the useable stuff. The insights and tactics that work in marketing, for example. And in dealing with people (who, as you well know, can be whacky and illogical at the worse times).

So here’s one piece of what I call Psych Insights that may help you at a very fundamental level.

Dig: I’ve hung out with — and learned a lot from — a number of professional psychologists.

Most are whacked (with personal lives in complete disarray)…

… but it’s like knowing an insane plumber who can nevertheless fix any pipe problem you have.

You don’t judge the guy you let into your brain’s plumbing by his wackiness…

…but by his ability to help you.

Anyway, Gary Halbert also shared my fascination with shrinks, and even had one in his inner circle for a few years.

(We tried, and tried, and tried to help him get an entrepreneurial project going… but, you know, he was just too caught up in the academic mindset to “get” marketing.)

This particular shrink really understood the territory of human behavior and belief, though. (He’d spent so much time inside people’s heads, he could recognize your particular neuroses before you opened your mouth.) (Yes, you’re neurotic. Get over it. We all are.)

What I learned from him (and other shrinks, both the good ones and the close-to-being-committed-themselves ones) gave me awesome persuasion tools to work with in ads.

But I also learned a lot about living well, too.

Read more…

Real Wealth’s Best Friend

Friday, 12:30pm
Reno, NV
I’m handy with the love and I’m no fool, I fix broken hearts, I know I really can…” (“Handyman”, Jimmy Jones)

Howdy.

There’s a lesson here somewhere: I use a certain well-known phone company for my Interwebs access, and over the years I’ve learned…

not to trust them.

Their customer service is all talk and no action. Everything I’ve wanted done has required multiple calls to agents who sound nice, promise immediate action, apologize profusely for past transgressions…

… and who then proceed to fuck up the simplest of transactions.

I gotta believe some of them are doing it for spite, just because they’re bored.

The others are simply incompetent fools.

Anyway, the better customer I prove to be, the worst it gets.

I pay my bills on time, and never bother to try gaming the system. Which means I occasionally get mired into obsolete billing models, where I’m paying more for less.

And when it’s discovered by some agent while she’s trying to un-fuck whatever the most recent mess is, they act like it’s my fault I’ve been ignored and abused.

In their world, any customer who does not obsess over their phone bill, constantly fussing with the options and sucking up the deals, is complicit in any bad deal that develops.

Sigh.

I just want the phones and Web to work.

So, you know, I can do my job, and help civilization progress another iota along the slow crawl to oblivion.

I don’t buy things on sale, because that’s a sucker’s game — I buy what I need, when I need it, and happily pay more for a fair value.

In other words…

… I’m a high-end, diamond-plated, near perfect customer.

Which, in the phone company’s eyes, makes me a chump to be exploited, over and over.

Read more…

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