Category Archives for business

Saturday, 1:55pm
Reno, NV
“Clowns to the left of me, jokers to the right…” (Stealer’s Wheel)

Howdy.

Thought I’d share Heads Up Alert #13 with you today:

Your world is crammed with fools, tools, and drooling Neanderthals who, at best, are merely amusing characters in your life’s movie…

… but who can also be, at worst, the agents of your destruction.

Not everyone likes you, remember.

You have close friends, relatives, neighbors and colleagues secretly rooting for you to fail. (Sometimes not-so-secretly.)

There are folks out there who can muster alarming rage and target it directly (and very personally) at you…

… for crimes they’ve only imagined you’ve committed.

And, there are charming bastards out to harsh your mellow because that’s the game they need to play in life.

Humans are constantly conflicted over the existence of others in their world.

Heck, a good percentage of folks are in constant conflict with themselves — they don’t even need someone to play with.

(My favorites, though, remain people who get mad at things like machines and objects. Like, that toaster is in league with his pitching wedge and the starter in his car, out to get him. So, destroy them!)

When you poke your head above the general fray — by becoming an entrepreneur, volunteering to help the PTA, run for office, whatever…

Your first lesson about surviving as a more public person will be to thicken your skin.

Cuz you’re gonna be attacked, no matter how sweet and lovable you are.

Your motives will be questioned, your history will be combed through for gossip-ammo, your looks will be mocked…

… and it can escalate fast if you engage.

Cuz that’s what the worst of the haters need to do — find a wall to bounce their rage off of.

When you respond, or even pay polite attention to the trolls who will come after you (and they will come in droves, relentlessly)…

… you are playing a game where you are guaranteed to lose.

Cuz there are no rules for the troll, and no “winning” the argument or setting the facts straight.

They just want to jumpstart drama and destruction, and the more casualties the better.

Here are 3 very simple rules to help you out:

Rule #1. Pay as little attention to critics and haters as possible. In biz, hand off complaints to your customer support person or team, and have specific tactics for handling all situations.

Often, the best response will be to simply apologize, refund and blacklist the troublemakers.

Yes, even if they’re wrong.

Key: YOU should get away from dealing with trolls early in your career.

All legit complaints should have an easy path to get past your assistant, because you need to know how good people are being affected by your stuff.

But the trolls should be caught and released back into the wild without the chance to inflame your sense of decency and optimism.

 You know the best way to beat the trolls and haters?
Find a like-minded group of people to support you and bounce your best ideas off of. No one becomes success all on their own. Everyone has help, and you get a whopping generous supply of it by joining the Marketing Rebel Insider’s Club right here.

Rule #2. Learn to quickly reframe incoming assaults on your integrity and worth, so you halt any adrenaline dumps before they knock you off your game.

Consider the source, remember who you are, remind yourself that the brave new digital world is wired to give trolls cover while they sow grief. (Comments, reviews, Yelp, etc.)

And know that legitimate complaints can help you become better…

… and any initial burst of anger or aggression can easily be turned around with some good old listening and calm response. (Some of my most rabidly-loyal customers started out hating my guts over something we easily clarified. Seriously. It’s like 3rd graders getting in a fistfight, only to become best friends for life afterwards.) (Okay, maybe that’s a male thing…)

Remember: You’re writing the script of your movie, as much as the universe will allow. And you really do have near-total control over your emotions, your fight-or-flight responses, your decisions to hate, love or just see what happens later.

Good reframing is just editing your script, so instead of losing control, you re-shoot the scene in your head so you’re the understanding, water-off-a-duck’s-back Adult In The Room who can remain in a state of Zen calm even while everyone else is freaking out.

Rule #3. Lastly… whenever I’m tempted to engage with trolls and critics (how DARE anyone give me a bad review on Amazon!), I just remember my favorite quote: “Never wrestle with a pig in shit. You both get filthy, but the pig likes it.”

Give the trolls in your life enough rope to hang themselves. When you’re living a good life, doing the right thing as often as possible, don’t get all hung up on what the critics and nay-sayers are demanding. Your fans, happy customers and reputation will balance things out.

Stay frosty,

John

P.S. Volume 2 of “The Entrepreneur’s Guide To Getting Your Shit Together” is now available.

So if you haven’t Volume 1 yet, it’s time to catch up here.

Friday, 11:35pm
Reno, NV
“Tell your mama and your papa, I’m a little schoolboy, too…” (“Good Morning, Little Schoolgirl”, Sonny Boy Williamson)

Howdy…

Eventually, the main concerns of an entrepreneur become:

Concern #1. How does all the hard work fit into a lifestyle you enjoy having?

Nobody minds slaving away in the early stages of a biz adventure, cuz it’s fun.

And nobody wants to get locked into forced labor indefinitely, with no end in sight.

That old “work-life balance” thing can be a pesky bugger.

So this lifestyle stuff quickly becomes something you need to pay serious attention to. It’s interesting that so many “get rich quick” schemes feature (as bait) someone supposedly living a great life, on a beach somewhere, drenched in wealth and sex and fun…

… but the folks who fall for the pitch never quite seem to attain the same action. 

That’s because, while it looks easy enough to do, it’s actually a royal bitch to put together a great lifestyle.

You gotta sample lots of things (like, for example: Do you even LIKE the beach?), test out different kinds of fulfillment (a huge mansion isn’t so much fun if you can’t afford to maintain it, or it’s far from your friends and you slowly waste away from loneliness), and figure out what you actually want (pretty Ms Suzy Q, the beauty queen, might turn out to be a nightmare to live with).

The trick to knowing how to set and achieve goals involves much guesswork at first…

… because almost no one really knows what will make them happy, at first.

In fact, I’ve discovered that MOST folks don’t actually want what they achieve, in their first efforts at implementing goal-attaining behavior.

They underestimate income, what makes them happy, and how fulfilled they will be with the first batch of stuff they go after. (I’m certainly in that camp. I was so broke and lost when I discovered the magic of goal-setting-and-attainment, that I was way too modest about moolah, love, and lifestyle. Took me years of attaining and discarding to figure it out.)

It’s a process.

Just like business.

The trick is to start right now, no matter where you’re at in life.

And use critical thinking to examine what you’re after, and what it means to you after you’ve attained it.

And adjust accordingly for the next round of goals.

What? You haven’t signed up for my “11 Really Stupid Blunders You’re Making With Your Biz And Life Right Now” report? You know it’s free right?

Get your actionable free biz advice right here.

Concern #2. Are you maximizing the easier ways to bring in money through multiple streams?

Your cash register should be pounding away even when you’re asleep, on vacation, or missing in action.

But most entrepreneurs and freelancers leave massive piles of moolah on the table, never realizing the potential windfall just itching to fall into their laps.

You’d be shocked to know how many veteran business owners come to me for consulting…

… with a main problem of “not enough sales”…

… who actually just need to implement simple things like a good back-end.

A good back-end is just creating a product or service (or a menu of such) that you immediately offer customers…

… right after they’ve bought whatever you sell that took so much marketing and effort to close.

You spend 90% of your time and marketing money on making that first sale.

Then, you got nothing else to offer?

After earning all that trust, and getting them to open their wallet?

Right when the first sale is made, that wallet is still open, you know.

And the customer is still glowing with his new-found trust in you and your business.

So, you ignore that opportunity?

Stop. Offer him something else. Right away.

It will cost you ZERO in marketing. You simply make the offer, while you’ve still got his attention.

Such a deal.

And then offer him something else, again, throughout your future communications with him.

Of course…

… most marketers forget to continue communications at all.

Or they’re ridiculously stingy about it (as in, sending out one or two emails a month).

No, no, no. Simple way to double your income next year: Email your happy customers, and your still-doubtful prospects, OFTEN.

At least a couple of times a week.

The most successful marketers I know email their list every freaking day.

And no, it doesn’t alienate their list…

… because they take pains to keep those daily emails interesting and valuable.

Simple ways to keep interested customers buying, over and over, after the initial sale: That’s the key to kicking your bottom line into the stratosphere.

(And that’s just ONE way to maximize profit. For freelance copywriters, for another example, royalties can produce income for years after the work is done. I’m still receiving checks for ads I wrote TWENTY YEARS AGO. And the tactics just go on and on. Not exploring the simple ways of boosting your income is just asking for a lifestyle of relentless hard work and burnout.)

3. When do you decide to chuck the original model, and grow?

To complicate the hell out of everything, bringing in new staff or putting yourself in debt to investors, just because you think that’s how “growth” happens…

… is silly.

When you’re ready to play in the Big Kids’ Sandbox, you often just need a better game plan, higher quality skills, more powerful network connections, and a much, much deeper bag of tricks if you intend to thrive.

Becoming, and remaining, successful is an ongoing process that requires constant vigilance…

… and a commitment to doing what needs to be done to sustain your enthusiasm, your motivation, your ability to “read” your market, and the resources needed to stay relevant and vital.

Think of all this as your “toolkit”.

In there are the tools, tactics, strategies, techniques, skills…

… and the human side of your resources: Your networks, colleagues and mentors you trust to keep you focused on the right goals.

We all need someone to confide in, share ideas with, and confess our fears and troubles to. (I’ll be on the phone today with multiple colleagues, talking shop. And I’ll come away from every single call more energized, bursting with fresh ideas, and full of new tactics to put things into motion.)

After 30+ years in this biz, I’m one phone call away from the best possible answer to EVERY SINGLE QUESTION in business today. That’s a luxury you need to aim for, too. And as it happens, there’s a super easy way to get your network. Find out more right here.

For some, their confidant is a spouse. For others, a biz partner.

For most, though, it often comes down to bringing in outside consultants who can give your situation a cold appraisal…

… and deliver the truth in ways your close friends and lovers may not be able to muster.

The top entrepreneurs all have a bulging toolkit, along with a vast network of human resources they rely on to grow, to recover from failure, and to help keep their eyes on the prize.

Just sayin’… all this is the key to a happy, wealthy life as an entrepreneur.

Stay frosty,

John

P.S. You don’t get into the Big Kids’ Sandbox with stuff you learn from a book.

No. You get there by tapping into the experience and savvy of mentors and experts and colleagues willing to share (while you’re building your own foundation of experience).

That’s where knowing where to turn comes in.

It’s good to have a one-stop resource for all the idea vetting, implementation strategies, skill-set expansion, and high-end reality checks you need to goose your mojo (and bring in the Major Bucks).

And remember, you have an excellent one-stop resource like that here, sitting right under your nose…

Sunday, 7:38pm
Reno, NV
“My social life’s a dud, my name is really Mud…” (“Talk Talk”, Music Machine)

Howdy…

Quick story: If you’re in business, you’ve got problems.

Problems are just front-loaded into the game.

Sales surge, then disappear.

Results vary, seemingly at random.

Once-reliable resources flake out, easy gigs turns into time-sucking nightmares, and things can just go south without warning.

Shit has a tendency to hit the fan.

Entrepreneurs love the freedom of owning our own biz, but when problems hold us back and relentlessly harsh our mood…

… it ain’t fun no more.

Well, guess what?

Savvy biz owners and professional copywriters
have a secret weapon.

It’s called “getting some freaking help when needed.”

Or, in more polite terms, “tapping into the solutions, resources and brilliance of a trusted network”.

You know. The almost voodoo-like magic of being in a secret marketing club.

My biz partner Stan Dahl and I have been hosting the Marketing Rebel Insider’s Club for around 10+ years now.

It’s an interactive learning environment for copywriters, entrepreneurs & biz minded folks at all levels.

Inside, you’ll find a ton of original lessons by some of the top marketing minds around. Oh sure, you might find your way eventually through trial and error and stumbling around… Or you can spend hours scouring the Internet trying to find answers to these pressing problems plaguing your biz. 

Or you can have it all at your fingertips in one convenient spot, along with access to the Marketing Rebel team, who are always available to answer your questions.

You’ll also get access to some of my best marketing & copywriting know-how that I’ve gleaned from YEARS as an in-demand freelancer.

We’re talking swipe files, hot seats, and of course – the scuttlebutt sessions where I chat strategy with some of the most successful marketers to walk the planet in the last 20 years, including Joe Polish, Gary Halbert, Dan Kennedy and others.

We’ve helped everyone from kitchen table startups to Fortune 500 companies overcome every obstacle imaginable to become wickedly successful in their businesses.

This is serious guidance and coaching, for folks serious about putting their life and biz on the fast track to happiness and wealth.

They get answers to questions that have held them up, solutions to problems that plague their bottom line, fresh alternatives to living the best life with the best business practices possible, and more.

It’s easy (and painless) to find out if the Marketing Rebel Insider’s Club can help you too.

Just go here to get the details.

Go get started, already.

Stay frosty,

John

P.S. The above photo was taken after one of our meetings in Las Vegas, just a couple of years ago. That’s Brian Kurtz (the guy who turned Boardroom, Inc into the powerhouse it is today) across from my old pal and marketing legend Joe Sugarman… with Big Jason Henderson (the email expert we go to when we run into problems) across from my dear, late buddy and A-List copywriter Scott Haines (who we all miss terribly). Stan and I are at the end of the table.

Just an example of the over-the-top talent you’ll gain access to.

Sunday, 3:45pm
Reno, NV
“Mongo just pawn in game of life.” (Blazing Saddles.)

Howdy…

A while back, I published a series of posts on Facebook under the theme “How To Win An Argument“.

…  then I thought: Why not just bundle them up into one blog post?

Plus, include the updated insights (and comments) I’ve had since then.

What a great idea!

Below is a mildly-edited collection of that series on winning an argument. I didn’t save the dozens and dozens of comments from the first time I ran the series on Facebook…

… and that’s a shame, because it was a great thread, full of other lessons.

For example: The easiest way to get a whole bunch of folks frothing is to talk about

1. sex, or
2.  their belief systems.

People go nuts when you challenge their crusted-over, nailed-down-tight beliefs on how things ought to be.

As you’ll see below, I just laid out my views on how to handle people who want to argue and how to define “winning” for yourself…

… and that just pissed off some folks.

Even discussing arguing inflamed their knee-jerk need to argue.

They argued about arguing. 

They just refused to accept my premise that most folks see arguing as a form of fisticuffs, with only winners and losers.

It’s humorous, ironic, and illustrative of how whacko (and vindictive) human beings can be.

Also, as a marketer, it’s informative — especially if you want or need to introduce some form of argument or alternative view into your advertising.

And, yes, this entire series is very much aimed at marketers.

Great ads seldom argue, though they may be pushing buttons right and left. The psychology is subtle, but awesome.

Just remember: For most folks, arguing isn’t about persuading. And that’s just a waste of time.

Winning an argument is about communication. This is what we discuss A LOT in my weekly lessons on my emails. If you want to get your hands on these immediately actionable tidbits, sign up and get my free report to boot:  11Really Stupid Blunders You’re Making With Your Biz & Career Right Now. Did I mention it’s free?

So, without further ado, here’s that series. Love to hear your comments… even if you wanna argue:

How To Win An Argument, Step 1:

The primary rule is simple — never argue back, when your goal is persuasion.

No one, in the history of humankind, has ever changed their mind because of an argument.

When cornered (logically or physically), humans dig in and will sacrifice wealth, health and dignity before admitting they’re wrong.

They WILL occasionally change their minds, if they’re just plain wrong…

… but not because you demolished their belief system with crap like logic and debate moves.

They change because of an internal epiphany that is akin to death/rebirth.

As in, waking up in the middle of the night realizing what a doofus they’ve been, defending the undefendable. The cognitive dissonance just catches up with you, and you no longer want to expend energy

So, Rule #1: If you want to “win”, never engage in an argument.

[My comment, mid-way through the fray in the Facebook comment section, after being lectured by some rage-a-holics on how to properly (and sometimes physically) demolish a debate opponent: “Interesting that several comments here reveal a complete misunderstanding of how to WIN an argument — not just humiliate your opponent (and create a new enemy).”

“It’s a big difference. I guess this little tutorial is needed, badly. Negotiation and persuasion are NOT part of our default equipment, folks.”]

How To Win An Argument, Step 2:

Now you need to DEFINE what “win” means to you.

Is it to persuade the person you’re up against? That’s gonna require some deft moves (which we’ll discuss later).

Often, however, there may be an audience you want to persuade — so you’re actually playing to the crowd. (Give your opponent enough rope to hang himself, in that situation, to win the meta-discussion.)

Or, you may be genuinely interested in other points of view (or acquiring intel on how the opposition operates).

Traditional, undisciplined arguing is just a shouting match with childish rules (first one to cry or leave flustered loses). The goal isn’t to persuade, but to spill blood either emotionally, intellectually or physically.

And no one’s mind is changed.

Not engaging the argument doesn’t necessarily mean splitting, though.

You just need to clearly understand WHY you’re in this situation, and WHAT you want out of it.

This simple moment of defining your goal will help you with every single subsequent decision. (“Art Of War” aficionados — and chess players — will happily lose every single battle up to the last one, for the victory. But you need to know what “victory” means for you. Being stubborn — the first clue you’re dealing with a rookie — may win the immediate round, but ruin all future moves.)

[My comments in the fray for Step 2, after being mocked for bringing up the book “Art Of War” (an ancient Chinese treatise on conducting warfare to win): “Once you get your Zen game on, coming up against someone who uses stubbornness as their main tactic will become a moment of joy (and easy, quick victory).”

“BTW: If just shutting him up is your goal, mockery works best. I don’t recommend this, cuz it can lead to fisticuffs. You ‘win’ by shutting him down, but ‘lose’ by having your teeth knocked out.”

“Mockery works as a reframing tool — you discern the ape-brain fear behind his anger, and turn the conversation on that. The focus instantly becomes his fear and his reaction to being mocked over it. 

Few humans can avoid sputtering and regressing to infantile states when their deepest shame is publicly ridiculed. Very, very dirty trick, and probably you deserve whatever happens next if you use it.”

“Important: Being ‘armed’ with tactics that win without persuading is a huge responsibility.

It’s like becoming skilled at martial arts, and you ARE responsible for the consequences of superior firepower. This is why knowing your goal is so critical.”

“Don’t get distracted by recent situations you’ve been in, guys. This is all pretty simple — for an easier life, and better marketing tactics, don’t argue…

… and get clear on what you consider a ‘win’. It can be win-win, win-lose, or no-play (or any of many other results). The keys are (a) to be conscious, not get sucked into mindless time/energy-wasting exercises in futility, and (b) to further your own goals.”]

How To Win An Argument, Final Step:

Okay, you realize that arguing isn’t persuasion, and you’ve defined what you want out of the situation. This is equal to (a) a reality check (so you stop doing what doesn’t work)…

… and (b) goal setting — the fundamentals of growth.

Next, you use the tools that DO work — which just happen to be the same tools great salesmen use to persuade skeptics to buy.

You disarm anger, reframe the context (so you’re not wallowing in the stuck-in-one-place psychological wastelands that stubborn people like to fight in)…

… and “come in through a side door” (as old school salesmen like to say).

You don’t engage head-on, you ignore irrationality, and because you’re so clear on your goal…

… you take your ego out of it.

Use the old improvisational theater tactic of never being negative yourself: Say “Yes, AND…” while relentlessly moving things toward the discussion you actually want to have.

(That improv trick keeps live, unrehearsed comedy sessions from ending in a sputtering mess. If your partner says, “Oh, look — a UFO just landed”, you don’t say “I don’t see anything. What the fuck are you talking about?”… because by responding that way, the improv ship has crashed. You’ve killed the session, leaving both of you with no place to go. The correct response is “Yes, and look who’s getting out — it’s your grandma and dog Manfred!” or something that keeps the flow going, allowing both of you to remain engaged.)

If you’ve ever been in the presence of a master negotiator, break down what happened.

Probably: Resistance was soothed, bonding occurred, and you likely found yourself moving off your position and agreeing with him…

… even if you began on opposite sides.

In short… you “win” an argument by reframing what “win” means, so that you exit the nobody-wins context of belligerence (keeping your ego out of it), using your salesmanship chops to find common ground, bond, navigate the mostly-unconscious landscape of your opponent (to avoid hot buttons while simultaneously teasing his positive emotional needs)…

… while relentlessly and patiently move toward your goal (whatever that is).

This is why great salesmen live better lives. They understand human behavior, so they always know what’s “really” going on, and they have skills to consciously persuade or redirect even irrational, emotionally-discordant folks to a better place. Where good things can occur.

Could your salesmanship skills use some brushing up? Then check out these resources right over here.

At the very worst, you will never feel the angst of having gone through a useless shouting match (cuz you have self-permission to disengage at any time, since a “win” for you should include not feeling your blood pressure go up a single notch).

And by realizing that a classic argument is almost never about what it looks like it’s about on the surface, you can control where the situation ends up.

So, take your ego out of it, define your desired results in terms of reality, and be a good salesman.

Make sense?

You can disagree with me on any or all of these points.

Just know that this is insider tips from a veteran sales pro who learned it all the hard way, and honed the skill of persuasion in the front trenches of the real world. My client list has included some of the most stubborn and argumentative bastards to ever walk the earth.

Learning to wrangle them to where I needed conversations to go was essential, and these lessons saved my butt many times.

Love to hear your take on the matter, of course, in the comments section below.

Stay frosty,

John

P.S. Have you ever wondered how your life would be different if you could just…

… master the art of selling?

Then check out the Simple Writing System right now. 

Tuesday, 12:36pm
Reno, NV
“… and succeed in changing the world.” (Dale himself)

Howdy…

I’m about to reveal that book I taunted you with in our recent exchange.

But first, I want to really lay it on thick how important this is.

I’ve made a habit to practice what I learned in this book ever since I first read it some 30 years ago.

And it’s never failed to work.

I’ll go to parties where I don’t know anyone, and within minutes have someone sharing secrets about themselves they’ve never told anyone before. 

And they’ll consider me of such high quality, that they are almost desperate to become my close friend.

Yet, they don’t know a thing about me. I haven’t shared anything about what I do, who I am, what I have to offer.

I simply practiced the tactics I learned from this book…

… and let the magic unwind. 

The LACK of these simple skills a serious reason why so many entrepreneurs fail. 

They simply do not understand the fundamentals of good salesmanship…

… which do NOT start with you lecturing to your prospect. Or sharing details of your life, or your desires and goals.

Nope.

The magic starts, and ends (with a sale), inside your prospect’s head. 

It’s incredibly important to the sales process…

… and even more so now that we do so much biz online.

In person, these skills work like crazy.

Digitally, they STILL work like crazy. My emails, blog posts, Skype calls and everything else is front-loaded with them.

Okay, time to share:

The book (again, called The Salesman’s Bible by savvy insiders) is Dale Carnegie’s “How To Win Friends And Influence People.”

You’ve heard of it. Maybe you even read a bit of it.

Certainly, you’re heard jokes about it. People have been mocking it since it was first published. The headline alone (suggested, I believe, by ad legend John Caples) has spawned a thousand mimics, both seriously and satirically.

Doesn’t matter.

All books are TOOLS. You use them, to absorb the info and strategies and tactics.

They are your hammer and nails, the most fundamental tools in your kit.

You know what else can help you bond, connect, and build trust with a prospect? The fast and easy drills you’ll discover in the “Pint of Beer Ad Challenge”. Sign up here.

Keep the book hidden, if you like, if you’re afraid someone might laugh at you.

But read it, several times.

And get the oldest edition you can find. As I mentioned in the email, Dale’s heirs have decided they know more than he did (despite not living the life of a salesman), and screwed around with the copy.

I prefer the older editions. The one I first read was from the 1930s.

I just checked on Amazon. You can buy a 1981 version (pre-heir screwing up) for around $40. Or get one of the new digital versions for a few bucks — do that, if you must.

But get hip, regardless. 

Oh… and there’s a FREE book here for you, too.

Next post down…

Stay frosty,

John

P.S. If you’re not on my list, you’re missing out on a lot of killer marketing advice from a grizzled pro. Sign up here, and get my free report while you’re at it.

The goodies just keep coming…