“I’ll have what she’s having…” (When Harry Met Sally)
I figured I’d kick off the new marketing season here in a ball of fire, and just lay some Reality Checks out for you. Here goes:
Your First Big Reality Check: If you tried, really really hard, and weren’t successful last year…
… it was probably mostly your own damn fault.
Yeah, sure, the economy sucked, politicians were mean, your prospects are all screamin’ idiots, and God had it out for you. All totally excellent excuses for having a crummy bottom line again.
It’s not your fault. It can’t be your fault. That’s… that’s just…
… that’s just completely unacceptable that it even might be your fault.
And, hey, maybe you did piss off the universe, and spooky forces beyond your control mucked things up so you had a bad year.
I believe you. I really do.
After you’ve been around the block a few times in life, you start to notice some very interesting things about success.
And the big realization, I’d have to say, is that the idea that success is somehow magically bestowed on people in a spontaneous burst of luck and being in the right place/right time…
… is just bullshit.
It is. It’s total bullshit. Hollywood likes to pretend it’s a real plot point. And folks clueless about how the world works — who spend their lives outside looking in — use this myth as a comforting excuse for their own lack of goal attainment.
Once you’ve spent even a little time with successful dudes and dudettes, you notice something startling: They all have well-defined goals, and they focus on nailing them like terriers going after a squirrel.
They are not stopped by lack of skill, or lack of time, or lack of connections in the right places.
They are not stopped by ADHD (which a LOT of the entrepreneurs I know are saddled with, btw)… or feelings of inferiority (many of the best are entirely motivated by “I’ll show you” revenge fuel)… or lack of education (drop-outs galore).
And they are not stopped by the main reason most wannabe entrepreneurs never get past that “deer in the headlights” pose: Not knowing what to do next.
Every single excuse ever floated by anyone in the history of mankind…Read more…
“Mongo just pawn in game of life.” (Blazing Saddles.)
Recently, I published a series of posts on Facebook under the theme “How To Win An Argument”. Over the week it ran, there was a vast and animated flurry of comment and interaction — the posts hit a nerve.
Fortunately, because that series got so much traction in Facebook, I decided to gather them and post the series here in the blog, so they’ll go into the archives (and thus can be easily accessed by anyone interested). I say “fortunately”, because apparently Zuckerberg and his evil Facebook henchmen decided that all my January posts before the 20th (which included the argument series) needed to vanish from the face of the earth (and the virtual earth that is social media). Poof. They’re gone. No explanation, no way to get them back (though I’ve been searching for tips and asking for help from colleagues — there are a lot of videos out there pretending to have the secret of restoring “lost” posts, but they don’t work).
I’m kinda stunned… but glad I’d already copied and pasted those initial posts here. I’m doing the same with other FB posts from the past — just getting them copied into a Word doc, in case Zuck goes berzerk again. Jeez Louise, you probably need to take the same precautions if you have valuable posts you don’t want to lose.
So, Lesson #1: Do not trust Facebook to archive anything. The joint is crawling with post-devouring demons or something.
I’m not saying that everything I post there needs to be carved in stone. But I do write some cool shit on my wall, occasionally. It’d be nice if it remained there.
Anyway, below is a mildly-edited collection of that series on winning an argument. I didn’t save the dozens and dozens of comments, and that’s a shame — it was a great thread, full of other lessons. For example: The easiest way to get a whole bunch of folks frothing is to talk about (a) sex, or (b) their belief systems. They go nuts. As you’ll see below, I just laid out my views on how to handle people who want to argue and how to define “winning” for yourself… and that just pissed off some folks. Even discussing arguing inflamed their knee-jerk need to argue. Humorous, ironic, and illustrative of how whacko human beings can be. Also, as a marketer, informative — especially if you want or need to introduce some form of argument or alternative view into your advertising.
And, yes, this entire series is very much aimed at marketers. Great ads seldom argue, though they may be pushing buttons right and left. The psychology is subtle, but awesome.
So, without further ado, here’s that series. Love to hear your comments… which will all go safely into the blog archives, where Zuckerberg can’t touch them:
How To Win An Argument, Step 1: The primary rule is simple — never Read more…
“To the moon, Alice!” (Ralph Kramden)
I’m recycling a post from a little while back, because it’s on a subject that can never be discussed too many times…
… especially when it’s important that you establish a real, visceral connection with people to make your business work.
In fact, what I’m bring up here is much more critical to creating effective advertising than many of the obvious things people tend to focus on (like “long copy versus shot copy”, or how to test offers).
Listen: If you understand how to use the powerful tool explained below…
… you can screw up almost every other part of creating your ad (or video, or website, or email, or whatever you’re using to get your story across)… and still crush it with results.
So ignore the details in this dusty post (like references to “Six Feet Under”, that great HBO series now long-gone)…
… and know that the insight revealed here will forever be one of the most influential you’ll ever use in marketing.
In fact, it’s just becoming more and MORE important as social media and info-overwhelm continues to nudge everyone toward ADHD-Land, where attention spans are pathetic and fundamental human emotions like empathy wither.
Here’s the post (with a few edits and some added stuff):
Jeez Louise. Did you catch Sunday’s episode of “Six Feet Under” on HBO, with the jarring funeral scenes?
It was… shattering.
I was jarred back to every funeral I’d ever attended, and had emotions wrung out of me I’d long forgotten about.
Screw reality TV. The truly well-written fictional shows (most of them on HBO) can still rattle your cage like classic literature.
That episode was quality emotional-wringing.
Got me thinking, too. About empathy. And writing.
I’ve known people who seem to have shut down their empathy gears… and it becomes evident when they lose the ability to get outside of themselves and see the world from other people’s viewpoint. Movies require you to emotionally connect with the characters…
… and I recall uncles who fell asleep during the pea-soup-spewing scenes in “The Exorcist”…
… friends who laughed all through “Jaws”…
… and (in a real-world example) even an acquaintance who wondered what the big deal was when a colleague freaked out over a cherished cat’s sudden demise.
I also first saw “Saving Private Ryan” with a friend who was still a little shaky over his years in Vietnam during the war. He’d asked me to see it with him for moral support… and while he didn’t seem to have a tough time watching the movie, I kept an eye on him anyway, not sure what sort of poison might be brewing back up.
Those three films — and my experience with pets and people dying and careers ending and relationships imploding — were all emotionally jarring on various levels. And they were executed by master craftsmen, using scripts written by writers who knew where the tender spots were in most audiences.
I always feel a little estranged from people who either are — or claim to be — removed from emotional reactions.
In real life, we mostly experience things from inside our heads or along the contours of our immediate senses. It’s a claustrophobic point-of-view even the best Hollywood-quality cameras can’t yet mimic. In real life, everything happens just outside (or just within) our personal space, moment by moment, with no editing and no replay button.
When you personally feel emotional trauma, it’s a shock-inducing trial by fire that consumes you.
However, watching a TV show or a movie is a removed experience — pure voyeurism. You’re not there. It’s not happening to you. It shouldn’t have the same power as real life.
And yet… sometimes all the emotion of the real experience IS there, bubbling up from deep inside.
All the good writers I know are drenched with emotional self-knowledge and empathy for the emotional experiences of others. We aren’t walking around sobbing hysterically… but we are easily overcome with the feeling of a situation.
Sometimes Read more…
“I can’t seem to face up to the facts, I’m tense and nervous and I can’t relax…” (Talking Heads, “Psycho Killer”)
I’ve gone back to the archives again, just cuz they’re so freakin’ stuffed with excellent posts that should NEVER fade into history.
When I find timeless posts that deliver essential tools for your Entrepreneur’s Survival Kit, I like to re-post them here (cuz I know you’re too lazy to go searching for them yourself, you dangerous slacker, you).
So, in this emotionally-charged election year, with the economy and the fate of the globe on people’s minds, I’m thinking another little primer on stress is needed. (The best advice I ever heard from a medical professional was… after I’d said “I’m not feeling so hot, but it’s just stress”… “It’s never JUST stress, Carlton. Stress is bad, bad, bad, and it’ll kill you just as readily as having a piano drop on you from the 6th floor.” That woke me up to the reality of the chemical stew I was brewing in my system, bubbling with bad hormones and corrosive juices.)
We’re not built to survive on a steady diet of stress. We self-destruct when it gets too severe.
Okay, here’s the post. See if you can relax enough to at least read it…
What’s the matter, Bunky?
The news got you down? The economy keeping you up at night? Are sales in the toilet, creditors stalking you, clients not returning calls, the sheer angst of living in a modern tech-drenched world chewing holes in your gut?
Would you like to hear how grizzled veterans handle the evils of stress?
It’s good stuff… because, as everyone should realize, you don’t get to BE a grizzled veteran if you can’t handle stress. Cuz that shit will eat you alive and send you to an early grave.
In fact, this is easily one of the fundamental tools for surviving the Never-Ending Cage Fight O’ Bidness. I noticed, in the first years of my freelance career (when I was searching semi-desperately for clues on how to become successful), that there were biz owners who were having fun… and there were other owners not having any fun at all.
Age had nothing to do with it. Nor health (though the fun-havers consistently were in better shape). Nor gender, nor — and this is important — Read more…
“She’s so fine, there’s no telling where the money went…” (Robert Palmer, “Simply Irresistible”)
I’ve been counseling entrepreneurs (both rookie and veteran) for, oh, about 30 years now. They come to me when their progress, or dreams, or plans have been hijacked by events or forces seemingly beyond their control…
… and they need a hard-core reality check, fast. Plus a detailed list of steps to fix things, and get back on track.
Even if you get an MBA somewhere (and while studying the history of biz and learning the methods behind success are important, I have yet to meet an entrepreneur who was helped by getting a fancy degree like that)… you can’t really understand the cycles, problems, surprises, horrors and pleasures of running your own biz until you dive in.
You can read every book ever printed (or watch every video) on what’s it like to run a biz… but you won’t truly understand how it all works until you’re actually running ads, setting up deals, shipping product, hiring and firing and moving and shaking.
When you catch yourself looking over your shoulder at the competition the first time (or waking up in the middle of the night with angst over a new campaign), THEN you know you’re a real entrepreneur.
I really enjoy consulting with entrepreneurs whose noses have already been bloodied. Life has already done the hardest part of my job for me… by kicking the idealism and dumb-ass belief systems to the curb. Your biz won’t succeed because you’re a sweet guy, or because dammit, your product is just the greatest thing ever.
No. Your biz will succeed becauseRead more…
“When I look back on all the crap I learned in high school, it’s a wonder I can think at all…” (Paul Simon, “Kodachrome”)
As I was writing a new article to post here, I used a term I invented: “Critical Think”. It’s not all that original, as ground-breaking terms go… but the idea behind it is very important for anyone seeking to move up a level or two in their career (or in their quest for ultimate happiness).
So, I’ve dug up the post where I first explained Critical Think, and I’m dragging it back onto the dance floor.
Really, this is timeless stuff. Enjoy:
Someone recently asked me to offer a clue on how to nurture critical thinking.
It’s a fair question. And while I’m no neuro-scientist, I talk about critical thinking a lot, because it’s the foundation of great writing, killer salesmanship, and engaging the world with your throttle wide open.
However, it’s not an easy subject to grasp if you’ve seldom taken your brain out for a spin around the Deep Thought Track (as most folks have not).
So let’s explore it a little bit here…
Critical Think Point #1: Yes, I know the headline on this article is a grammatical car wreck. It should be “how to think critically”, or at least “how to critically think”.
But this botched phrasing is actually part of the lesson I’m sharing here.
Consider: The vast majority of people sleep-walk through their lives and careers, never going beneath the surface of anything. They process, at most, a small fraction of the information they see, hear or read about.
It’s pretty much GIGO. Garbage in, garbage out.
So the first job of any good marketer is todeliver some level of brain-rattling wake-up call for the prospect. To literally jolt them out of their semi-permanent reverie, and initiate a more conscious state of awareness.
Cuz you can’t expect a somnambulant zombie to be proactive about following through with your request for buying something. Or opting in. Or even just continuing to read.
Thus: Good ad writers make full use of the incongruous juxtaposition of compelling sales elements — or, for short, the “hook”.
Ideally, you want the induced “WTF?” reaction strong enough to unleash a splash of adrenaline, or even physically make ’em bolt up and take notice. (As in, “That can’t be right! This violates my entire sense of what’s real!”)
“But it’s all right… in fact it’s a gas…” (The Stones, “Jumpin’ Jack Flash“)
It’s time for another orgy of graduation rites across the land…
… and, in honor of it all, I am re-posting my now globally-notorious big damn rant on the subject. This was one of the more popular posts I’ve written, so it deserves an annual rediscovery.
So, without further ado… here’s the third redux of that post:
Nobody’s ever asked me to give the commencement speech for a graduating class.
That’s probably a good thing. I’m pretty pissed off at the education system these days, and I might cause a small riot with the rant I’d surely deliver.
See, I have a university “education”. A BA in psychology. (The BA stands for, I believe, “bullshit amassed”.) I earned it several decades ago…
… and while I had a good time in college (height of the sex revolution, you know, with a soundtrack that is now called “classic rock”), made some lifelong friends, and got a good look at higher learning from the inside…
… that degree provided zilch preparation for the real world. Didn’t beef me up for any job, didn’t give me insight to how things worked, didn’t do squat for me as an adult.
I waltzed off-campus and straight into the teeth of the worst recession since the Great Depression (offering us Nixon’s wage-freeze, record unemployment, an oil embargo, and near-total economic turmoil)…
… so, hey, I should have a little empathy for today’s grads, right?Read more…