It’s high time for a little “public service” message here, for any marketer wanting to hire a freelance copywriter.
Cuz it’s a jungle out there.
There’s a veritable mob of available writers, of all levels of expertise (from world-class down to “should be hung”), charging all kinds of fees and making all kinds of promises.
It can get confusing, abruptly, and you can end up mismatched (or getting roughed up financially) if you don’t know what you’re doing.
So, here’s a Quick Start overview of what you – the dude or dudette doing the hiring – should get straight on before heading into the Big Scary Jungle Of Freelance Copywriters to find your perfect scribe. (This works for hiring ANY consultant, actually, so pay attention.)
Step One: Deconstruct and list what you want done.
Do you need a single ad written, or do you need your entire website created or overhauled? Do you need someone to write the necessary emails, Video Sales Letters and sales pages for a launch? Do you need a sales funnel created, starting with Adwords and traveling through landing pages, auto-responders, landing pages, and sales support?
Step Two: Admit it if you aren’t sure what you want (or need). Double admit it to yourself if you’re absolutely clueless.
This is a critical step.
You’re about to shell out a lot of money, and put a lot of your hopes and dreams on the back of the writer you hire…Continue reading
“Hey, you bastards, I’m still here!” (Steve McQueen as Papillon, floating away to freedom…)
I’m re-publishing — for what has become a very popular tradition on this blog — one of the more influential posts I’ve ever written.
It’s a good one, worth rereading even if you read it before.
What you’re about to encounter is a slightly tweaked way of looking at the best way to start your new year…
… but this tweak makes all the difference in the world. I’ve heard from many folks that this particular technique finally helped them get a perspective on where they’re at, where they’re going…
… and why they care about getting there.
So, even if you’ve read this post before… it’s worth another look. Especially now, as you gaze down the yawning gullet of 2013, trying to wrap your brain around a plan to make the year your bitch.
This is a critical step for entering any new period of your life. To keep your life moving ahead, you need to set some goals, dude. And most goal-setting tactics, I’ve found, are useless. Worst among them is the traditional New Year’s resolutions (which seldom last through January).
This tactic I’m sharing with you (again) is something I’ve used, very successfully, for decades…
… to reach goals, to clarify the direction of my life, and to change habits. I first shared it in the old Rant newsletter a few years back, and I’ve hauled it out here in the blog on a regular basis. It’s timeless, classic stuff that will never let you down.
So let’s dive in. Here’s the relevant part of the post (slightly edited):
“Goal Setting 101 And
The January 15th Letter”
Yeah, yeah, I know a chat about goals can quickly turn into a boring, pedantic lecture. But then, so can a chat about space flight.
And, in reality, both space flight and your goals are VERY exciting things.Continue reading
“Train whistle blows, lost on its own track…” (Dwight Yoakum, “Long White Cadillac”)
I thought you’d want to see this.
I first posted it on Facebook, and it generated an avalanche of “likes” and comments… which always means I’ve hit a nerve. And since many of the nice folks on my main list are curmudgeons who refuse to participate in social media (“Facebook, bah, humbug!”)…
… I’m reprinting it here. So you don’t have to sully yourself by dropping by Facebook. (Bonus: The post below actually trashes large swaths of the Web.)
The cold, dark days of December are, traditionally, a breeding ground for both regret over mistakes in the past year…
… and (more happily) for bold new plans in the coming year.
So, in the spirit of helping you end the year on a positive note… while also teeing up 2014 as possibly your best new year ever…
… let’s see if this advice (which has transformed so many entrepreneurial adventures into something amazing) will have any effect on you. Maybe get a head-start on wading through the mounting piles of nonsense out there, and snuggling up closer to the reality-checks and truths that can help you attain your wildest goals and dreams.
Here’s the post:
Warning (and your brain may curdle if you ignore this): I’ve been paying close attention to human behavior for longer than many of my readers have been alive. And because I felt so clueless, even as a kid, I devoured every available source of “spying” on how everyone else managed to exist in such a strange world…
… which included reading advice columns (street-level psychology at work with Ann Landers and sis Abbey), monitoring adult conversations, and stalking older kids (who were navigating life just a few hormones ahead of me).
So I’ve been a one-man research center for decades. I still haunt multiple advice columns online, see what the trolls are up to in the comment sections of NYT opinion pages, and (here’s the important part) discuss human behavior with a wide selection of colleagues both online and in person.
The discussions are critical… because there is a FLOOD of bullshit cascading down on us from every direction in the culture. It’s impossible for one individual to keep track of the spin, urban myths, misinformation campaigns…
… and (especially) the really, really, really awful investigative reporting that passes for news organizations today.
My colleagues are biz owners and pro writers well-trained in applying high-level skepticism to incoming data, and following through on research when necessary. We represent every age group of functioning adults in the culture, from all over the world (including the US hinterlands, Canucks, Limeys and other uncivilized joints), specializing in all kinds of different markets, hobbies, lifestyles and professional goals.
So when — for example — the media gets looped into a meme on how millennials (the generation of kids just now emerging from college) are bringing their parents to job interviews, and are incapable of critical thought (because of helicopter parenting) and just generally not becoming adults at all…
… we can look behind the glib stories and anecdotes and see a deeper truth.
Such as how all of us, from every living generation, have oodles of friends and family who meet every single detail of the problems now being assigned to millennials. The lack of independence, the living at home until late 30s, the whining and narcissism and sense of entitlement…
… all of it. And when you get a broader view, from older and younger colleagues, you quickly see how DEEP the bullshit can get in a media firestorm.
I hunt down photos and resumes of the reporters, and sigh. They’re like, twelve (or 32 going on 12) — insulated, given vast unearned attention through posts and stories, and dishing out accusations based on minuscule life experience.
And yet the stories stick, and become “common wisdom”.
As a marketer, you need to immerse your bad self into the culture, and understand what your prospects know and — very critical — THINK they know. And what they suspect they don’t know, or feel paranoid about not knowing.
That means you’ve got to go deep, all the time, and have resources you trust to bounce incoming data and ideas off of.
Masterminds have always been my #1 tool for this. I’m in multiple free ones, have paid for membership in others…Continue reading
Well, we do have a couple of winners to announce here.
It was a hell of a quiz, wasn’t it. Over 400 responses (and still climbing)… and, as several posters noted, just reading the thread was an enlightening experience (with dozens of great stories and insight shared).
Crowd-sourcing at its finest.
Before I give the two winners their moment in the sun, however (and ship out their signed copies of “The Entrepreneur’s Guide To Getting Your Shit Together“)…
… let’s get straight on the answer to this one-question quiz.
Recall: I asked what — in my 30 years consulting with biz owners, freelancers, entrepreneurs, inventors and dreamers — was the Number One problem I saw folks encountering in their quest for wealth and happiness.
There may indeed be many other problems troubling folks…
… but in my experience, there is only one Big Kahuna problem.
And solving this big one also solves vast chunks of other problems in your life and career. Just like that.
The last great clue (no, I’m not gonna just roll over and tell you the answer without preamble) is in the photo up top here: That’s (from left) Joe Polish, the marketing whiz-kid who wrote the forward to my book…
… Gary Halbert, my uber-infamous mentor, biz partner and close pal…
… Gary Bencivenga, whose controls I stalked and whose teaser copy inspired me to rewrite my own bullets 30 times for every ad I penned (and who I actually wrote some stuff for in the late 80s)…
… and me.
Bencivenga loved this photo. We’d all known each other and worked in the same part of the direct response world for years… but we’d never all been in the same room together. (This was in NYC, at Gary’s legendary “Bencivenga 100” seminar.)
Think you have the answer yet?
Consider: Just from these four guys, you’ve got generations of successful copywriters and marketers who owe their “breakthrough moment” to one of us. Ads that brought in gazillions, and created empires. Advice that transformed a moribund business plan, or a headline, or a career. An entire revolution in biz attitudes, success strategies and persuasion methods…
… all emanating out like rocket-fire from just these guys.
Got the answer now?
We leaned on each other, borrowed from each other, learned from each other, watched each other’s back, traded war stories and admired each other’s skills…
… and, in general, shared often large parts of our professional lives in the thin, rarefied air of world-class movin’-and-shakin’.
In short… Continue reading
I’ve got an idea: Let’s give out a couple of hot prizes. What d’ya think about that?
Like… how about a bitchin’ hot-off-the-presses copy of my book “The Entrepreneur’s Guide To Getting Your Shit Together“…
… signed by me, to you.
Free. I’ll even pick up the shipping, that’s what a mensch I am.
And all you gotta do is be either the first to deliver (in the comment section below) the correct answer to the question I’m about to reveal here… or write up the best response. I’ll be the judge and jury here.
So there will be two winners. We’ll let this quiz percolate for a week, and then I’ll announce the two winners here.
I haven’t hosted a quiz in a long time. Shame on me. The last few quizzes pulled in hundreds and hundreds of replies, which kind of freaked me out… but they were also evil fun. I’ll be in the comments myself, sifting and searching for the two winners (and tossing out the trolls).
I’ll announce the lucky victors in the comments section on Friday, November 22.
Free signed copy of the one book all serious entrepreneurs should have on their shelf. Might be worth something, you know, when I kick the bucket (or get embroiled in a scandal or something).
First correct answer, and best response (as judged by me).
Here’s the set-up for the question: I’ve been counseling and advising entrepreneurs for over 30 years now…
… on just about every detail of creating a solid biz model, and cramming all marketing materials with the kind of persuasive voodoo that brings in the Big Bucks. I’ve helped transform a small army of formerly-clueless entrepreneurs into scary-good monsters of profit.
And, in almost every long-term relationship I’ve had advising a client…
… we’ve covered every aspect of running a business — dealing with details, solving problems, finding happiness and managing wealth (or lack thereof).
If you haven’t enjoyed a mentoring relationship like this (or even an extended round of consulting with an expert), you might be astonished at what, precisely, pops up as the biggest (and baddest) obstacle to getting filthy rich and deliriously happy as an entrepreneur.
You might even be shocked.
So, here’s the question: Based on what you suspect I’ve discovered in my 30 years of consulting…Continue reading
“Step right up, we got bargains galore…” (Tom Waits, “Step Right Up”)
I’ve had a flood of new folks wander in through the side door of this blog lately…
… so I thought I’d just catch everyone up on what’s happening.
Happenin’ Thang #1: I’m speaking at my dear friend (and legend in the biz) Joe Sugarman’s seminar (in Vegas, baby!) on the 24/25th of October.
The line-up of speakers is pretty shocking — Joe Polish, Jon Benson (VSL wizard), just a mob of snarling experts who rarely are in the same room at one time.
Rather than re-explain how awesome this seminar will be (and it’s a “must be there” event… and nearly all the hottest “A List” copywriters I know booked their spot the moment they heard about it)…
… I’m just gonna post the URL, so you can check it out for yourself. Time is tight. And anyone who understands how unique this kind of event is, and why it’s so critical for entrepreneurs to hang out at live seminars and brush elbows with experts is already salivating over the opportunities this opens up.
Go here to see why so many pro’s are going to the Sugarman event.
Happenin’ Thang #2: As many of you already know, I’ve been co-hosting a killer new podcast series called “Psych Insights for Modern Marketers” with my colleague Kevin Rogers (who has authored several guest posts on this blog).
It’s killer stuff… all focused on going deep into the street-level salesman’s psychology of what makes people buy. You won’t find subject matter like this anywhere else, and you sure as heck won’t get the deep-behind-the-scenes insight from grizzled professionals like me on any other podcast.
Plus… it’s free.
Go here to check out the latest podcast. I hang out in the comments section, too, so feel free to start a thread or join one of the existing brouhaha’s already getting frothy in there.
Happenin’ Thang #3: If you haven’t subscribed to my Facebook page, you’re missing out on the frequent posting I do there… especially the Monday Mentoring Sessions, which reveal the essential lessons I’ve learned (always the hard way, by getting bloody first and only then figuring out where I went wrong and how to fix it next time) on becoming a happy, successful dude.
I’m usually over the limit on “friends” there, so just subscribe as a “follower” — you get the same privileges.
My Facebook handle is: www.facebook.com/john.carlton
Last note: I’ll be posting more original articles next month.
For now, if you’re jonesing for more stuff to dive into, just hit the archives over in the right-hand column here.
Coming up on nine years of material in there. All free.
Be sure to sign up for alerts, though, so you find out when new posts are added. Top of the right hand column, in the “Keep Informed” box.
Use your best email, not your slog one. I’m not gonna spam you, or send too much stuff — I usually send out no more than a couple of emails each month, all related to things you (as an entrepreneur, writer, biz owner or freelancer) will appreciate discovering.
Okay, that’s it for today. Lots of great stuff available here, and you ignore any of it at your peril.
Enjoy your Halloween, and I’ll see you here next month.
“Under my thumb is a squirming dog who just had her day…” (Stones)
I’m republishing this off-beat rant, cuz it’s been one of the most-discussed and helpful posts I’ve written over the years.
And it’s a totally counter-intuitive take on a subject most biz books not only ignore, but aggressively seek to dismiss. Yet, in my decades of consulting, I see it bubble up in nearly every entrepreneur I meet at some point.
So, enjoy another nugget from the archives:
Do you suffer from the heartbreak of envy?
Are you jealous of friends and colleagues who attain success, while you continue to struggle?
Would you like to learn a simple cure for feeling inferior to others?
Well, then step right up…
Here’s the story: I grew up with the definite impression that ambition was a moral failing. The operative phrase was “Don’t get too big for your britches”…
… which was a cold warning to anyone who dared attempt to rise above their (vaguely defined) place in life.
And one of the greatest joys was to gleefully watch the collapse and humbling of the High & Mighty. I believe there’s some evolutionary fragment left in our systems that wants a solid check on keeping folks from leaving the pack.
Now, if you risk failing and succeed, that’s great. We were there for ya the entire time, Bucko. Rooted for ya. Got yer back.
I think our innate need for leadership allows for a select few to “make it” without hostility. And, as long as they provide whatever it is we need from them — protection, entertainment, intellectual stimulation, decisive action, look good in a tight sweater, whatever — they get a pass.
But we seem to have a ceiling of tolerance for others moving up the hierarchy too fast. Whoa, there, buddy. Where do you think you’re going?
And when the unworthy grab the brass ring, it can trigger a hormone dump that’ll keep you up all night. Because, why did HE make it, when he’s clearly not the right dude towin. This is totally fucking unfair, and makes ME look bad now.
The lucky creep.
I hope he screws up and gets what’s coming to him…
And so on.
I’ve felt it, you’ve felt it, the nicest person you’ve ever met has felt it. Humans are constantly comparing themselves to others, and we do not like it when Mr. Envy comes a’knockin’.
Dan Sullivan (of Strategic Coach) has a good take on this: He suggests you stop comparing yourself to others… and instead, compare yourself to yourself. Get happy with the progress you’ve made from wherever you were before. Don’t allow your brain to start measuring how short you came up against your lofty dreams, or other’s success. (Which is what most folks do.)
I like that tactic.
However, I have another one I’ve been employing ever since I began my solo career, so many decades ago.
It works, and I think you’ll like having it in your tool kit.
Back then, as a raw rookie, I was dangerously inept. And woefully inexperienced and unprepared for the tasks ahead of me. Had I allowed my Inner Scaredy-Cat to win the argument, I never would have left the house to go snag my first gig.
Worse, as I moved into inner circles (at joints like Jay Abraham’s offices), I began to encounter other writers my age and younger… who were light-years ahead of me in every category. Fame, skill, wealth… and especially that precious sense of feeling like you earned your place in the world and belonged there.
Mr. Envy showed up frequently, and occasionally I would find myself secretly wishing for these guys to fail. I mean, why them and not me yet? The bastards were too big for their britches…
But that wasn’t gonna work. If I wanted to earn my OWN place in the world, I realized I needed to knee-cap Mr. Envy, and lock that demon away somewhere forever.
Because the better way to look at things… was to congratulate these guys on their success, learn from their adventures getting there, and encourage even more success for them.
There was, I knew (once Mr. Envy was muzzled), plenty of room for everybody in the writing game… and the other guy’s success didn’t impact my own even a little bit.
In fact, once I selflessly began networking with them, they helped me out. It was win-win, all the way.
Still, though… that nagging sense of “Gee, I wish I was him” kept lurching back into my head. I wanted to be an MTV rock star, a drooled-over novelist, an infamous international lover, a frequent guest on Larry King (this was a long time ago, folks), David Letterman’s best friend, a gazillionaire with no worries about rent or…
And that’s when I stumbled on this extremely cool CURE for envy.
I’m sure I nicked it from some other source, somewhere… but I haven’t been able to find it explained anywhere else. Maybe I really did invent it.
At any rate… it works.
Wanna know what it is?
Okay. Here is my…
Super-Potent Envy Cure: When you find yourself wishing you were someone else… or at least in their shoes, enjoying all the great stuff they seem to be enjoying…
… just imagine being inside their skin — really inside them, being them — for 5 minutes. Dealing with everything that makes them who they are.
And then see if their life still looks so good.
Most envy comes from a lack of something, perceived or real. When you’re broke, the dude with two hundred bucks in his checking account looks like a winner. When you’re desperately horny, the guy getting laid all the time looks like the hero of a 007 novel. When you’re being ignored in your market, the mogul with the big business machine looks like a cushy gig.
This is where your street-level salesmanship comes in. (Which is what I’ve been trying to share with y’all over the past 6 years here in the blog.)
Great salesmen lead better lives. Not because they sell lots of stuff… but because they live in the real world. You can’t be efficient selling when you’re hobbled with a belief that the world (and everyone in it) “should” behave a certain way… or you wish they would.
Naw. You gotta be hip to how people actually operate. So you take off the blinders, and peek behind the masks, and get to know your fellow high-end primates REALLY well, from deep inside their hearts and minds.
This raising of the curtain — shocking at first — will actually make you love people more… while also helping you understand why they do what they do. You’ll understand why good people do bad things, why bad people do good things, and why the inner life of everyone around you is unique.
And while you love your fellow beasts…
… once you feel comfy with yourself (because you’re finally going after your goals and engaging in your own rollicking adventure in life)…
… you won’t want to spend even a full minute inside the skin of anyone else.
Because it is CREEPY AS HELL in there.
I love to read autobiographies and biographies. (Or skim them, when they’re horribly written.)
It has changed my outlook — and my petty jealousies — to learn the real story of the people I once idolized, and often wished I was living their life.
Wow, does it ever change your outlook. Especially when you discover the wicked little secrets that fueled their motivation to attain whatever it is — fame, acclaim, wealth, accomplishments — that triggered your envy button.
The novelists loathed themselves. The movie stars craved adulation like junk. The great lovers were joyless asshole sociopaths. The wealthy barons were infested with sick needs.
Big men still pitied themselves over Mommie’s inattention. Forceful leaders were quivering lakes of insecurity. Debonair social stalwarts harbored unquenchable dark desires.
Yes, there are folks out there who succeed without secret vices and immature cravings.
They’re also boring as hell. And you’d be screaming for release after ten seconds inside their skin. (Many have just been unusually successful at quashing their sweaty-palmed desires. In fact, the boring ones are often sitting on the nastiest payloads of demons. See: Every Bible-thumping politician recently caught with hookers and drugs.)
You want wit, a lust of adventure, forceful opinions and a knack for winning in your heroes?
I do, too. But I’ve learned to like them despite the roiling mess of complexity coursing through their veins.
In fact, I embrace it. I like my heroes flawed — it brings out the luster of their accomplishments.
It also highlights the elusive (and quickly disappearing) moments of satisfaction they seek.
You’re alive. You are here on this earth with a ticket to ride that expires (sometimes sooner rather than later). You may wish you had a better set-up… finer bone structure, a thicker mop of hair, more muscles, more impressive genitals, bluer eyes, a rich uncle with you in the will, whatever hang-up is spoiling your enjoyment of life…
… but the simplest way to attain lasting happiness is to let your dumb-ass desires drift away, and get jiggy with who you are now, and what you’ve got to work with.
It’s kind of Zen, and it takes effort to get there. But it’s worth it.
You can’t be happy all the time, but you can actually enjoy the down times, too, once you change your basic orientation from “I wish” to “Here I am”. Some of the most satisfied people I know are butt-ugly trolls who have learned that natural beauty is fraught with negative side effects (and not worth pursuing)…
… and that, at the end of the day, what really counts is what you bring to the table in terms of being a quality human being.
I’ve known a MOB of successful people in my career (including many of the most famous and infamous “bigger than life” legends in business). I’ve been friends with them, been let in behind the scenes, and hung out long enough to see behind the mask.
And I wouldn’t want to spend 5 minutes inside any of their skins, ever. I like who I am, with all my faults and all my regrets and all my inherent stupidity. I fit well inside my own skin.
And — though it took a VERY long time — I earned my place in the world. Really earned it. Nothing happened from wishing, or cheating, or relying on luck.
Naw. I blundered my way into the Feast of Life. Utterly fucked things up along the ride… but kept learning from mistakes, kept cleaning up my messes and fixing what I broke when I could, kept trying and growing and staying true to the goals that resonated with me. That’s all I had going for my sorry ass.
We’re all pathetically flawed. All of us, from James Bond on down through your neighbor who just bought the new Jag (and won’t stop gloating about the deal he got).
Nobody gets out of here unscathed. You can’t live without making mistakes and stepping on toes.
And yes, sometimes you will get too big for your britches, when you’re going for the gusto. When it happens, buy new ones.
Stay frosty (and true to yourself),
P.S. My recent reads include the autobiographies of Keith Richards and Christopher Hitchens. Keith’s may be the best-written of all-time — he’s a brilliant storyteller, used a writer who knew him for decades to help collect his thoughts coherently… and he is tough on himself. Hitch bares all, but can be a bit long-winded.
The key to biographies is NOT to settle old scores, or try to spin your existence so your legacy looks better. Screw that nonsense.
The key is to spill the beans, relentlessly. Lift up your mask, raise the curtain on your demons, cop to your trespasses. And share the juicy details. The story is not the broad overview, but the detail. You lived it, dude. I wasn’t there.
P.P.S. What biographies or autobiographies have you liked?
And let us know, in the comment section here, how you’ve handled envy (good or bad) in your life. Along with the realization that your fellow passengers on this whirling planet are one scary-ass species…
VERY Special P.P.P.S. While not exactly an autobiography, my latest book “The Entrepreneur’s Guide To Getting Your Shit Together” reveals a ton of behind-the-scenes adventures and insider advice aimed straight at the tender beating heart of the struggling entrepreneur.
Get your copy now, either as an ebook or in paperback. For a few measly bucks, you’ll be ushered into a front-row seat to see how I stumbled upon the amazing result-getting lessons of great marketing…
… and I guarantee you’ll laugh your ass off along the way.
Get it here: “The Entrepreneur’s Guide To Getting Your Shit Together“.
Rancho Cucamonga, CA
“One way or another, I’ll gitcha, I’ll gitcha, I’ll gitcha gitcha gitcha…” (Blondie)
Okay, quick post today… aimed at ruining your life by prying open the profit floodgates with a few simple rules even grizzled old veterans seldom learn.
We’ll discuss later how to deal with all the extra moolah (so you can salvage an excellent life once the realities of being richer sink in).
First, let’s make sure you understand these 3 basic (and mostly ignored or botched) rules from our Operation MoneySuck manual.
Ready? Okay, release the life-changing stuff:
Op$uck Rule #1: Get an assistant.
Hey, I totally understand the “go it alone” mindset of the average entrepreneur. I was a one-man-band for the first 5 years of my career — if you got a letter or phone call from my office (in my collapsing beach house in Hermosa), it was from me.
However, once I decided to start teaching and offering courses and coaching, I took to heart the Prime Operation MoneySuck Directive: “If you’re the dude responsible for bringing in the big bucks, then that’s your #1 job. And your #2 job, and #3 job, etc. Hire out or delegate everything else.”
I brought on a part-time assistant for 10 hours a week, who worked out of her house (so we communicated mostly by email, phone and only occasional visits). She was smart, had biz experience, and was thrilled to have a part-time gig with totally flexible hours, with a generous and savvy boss (me) so she could work from home and raise her kid.
When I realized those 10 hours were INSTANTLY gobbled up by random stuff like scheduling consultations, dealing with refunds and printers and non-essential client requests…
… it became obvious that I’d been STEALING 10 hours of energy/time/thinking/effort from my biz. Which I could have been force-feeding back into the money-making part of that same biz.
Total WTF moment.
I immediately doubled Diane’s hours, and the ROI shot up again.
There are OODLES of folks out there who are qualified for full-time work (cuz they’re awesome) but prefer flexible part-time work (especially if it involves some problem solving challenges and opportunities to engage their brain and experience). Not hard to find, either. Craig’s List, referrals from friends, local job boards.
The point is: Stop being stubbornly independent. One part-time assistant will change your life, immediately and for the better.
Op$uck Rule#2: Aim for a refund rate between 7%-15%.
This seems counter-intuitive. Most rookie biz owners want a zero percent refund rate, and will even brag about having one. (And it’s so embarrassing when they brag around their more experienced colleagues.)
For veteran (usually wealthy) entrepreneurs, though, getting less than a healthy 10% or so in refunds just means you’re not marketing hard enough.
Look — in any given population (including the folks in your niche) up to 20% will be batshit crazy, unclear on how capitalism works, or sociopaths. That’s just a given.
So if you’re carefully navigating around this chunk of whacko’s in your niche, then guess what?
You’re actually working BACKWARDS. You’re wasting time chasing the wrong goal.
What the Big Boys usually do is to market aggressively enough to get that sweet spot of 7-15% refunds. That means they’re hitting the ENTIRE market…
… and for every nutball refund junkie they net, they’re going to find MULTIPLE new good customers who may become lifelong fans.
In other words, the savvier marketers play for the long haul. More action means more good AND more bad initial customers coming through the front door…
… and you have your assistant deal with the dead weight, while you concentrate on doing biz with the legitimate new customers.
Which leads us to…
Op$uck Rule #3: Give your assistant a clear, written protocol of how to handle mad, bad and sad customers.
So she can confidently deal with the usual suspects without involving you.
Yes, you will occasionally still have to get involved when a customer goes off the rails. You may have to give a lawyer a call, and spend some precious time dealing with the shit sandwich just served to your biz.
But the other 99% of complaints, refunds, problems and crazy talk never gets past your assistant’s desk. Give her total freedom to come to you with anything she’s not totally confident about dealing with, of course…
… but I’ll tell you, after a very short time she’ll be an expert on the personalities of your market. And she’ll get better than you at giving every problem a happy ending. (Side note: After a few months, ask her to write out her SOP — standard operating procedure — for most tasks. This will become a valuable document, especially if you need to replace your assistant without notice.)
Diane has been with me for 12 years. Part time the entire time. She’s the most amazing, efficient and effective customer service “face” of the biz possible. Clients adore her, and she takes care of them.
She’s still the most precious resource I have in the biz, freeing me up to do the dirty work of making moolah.
Hiring her was the best decision I’ve ever made in my entire career. Seriously.
Bonus Rule: If you can, NEVER see any complaints or refund rants that come by mail, email, voice mail, or whatever. Have your assistant intercept these, and unless it’s absolutely necessary for you to see what’s going on, HIDE them from you.
It’s human nature to ignore the thousand raving fans giving you thumbs up on a project, and devote days to writing your reply to the troll who insults you, or tries to con the system to get a refund he doesn’t deserve, or is just an awful person.
The operative phrase to remember is: “Never wrestle with a pig. You’ll both get dirty, and the pig likes it.”
Operation MoneySuck is all about you spending the best hours of your day on bringing home the bacon…
… not wrestling with it.
Enjoy the last of your summer.
P.S. Just lettin’ you know…
The very elite mastermind group I’ve been hosting the past few years has a couple of open slots.
It’s clearly the most unique mastermind around, run Hot Seat-style and focused on solving specific problems for each member (not just ruminating about the philosophies of biz). Results oriented, hard-core, more fun than entrepreneurs should be allowed to have.
Small hint about the quality of the meetings: Past guest experts I had join us include Joe Sugarman, Jay Abraham, Rich Schefren, Dean Jackson, Joe Polish, the Halbert boys, and most of the best copywriters on the planet.
Anyway, there’s a very strict vetting process (though we’ve accepted semi-rookies as well as grizzled veterans as members because we look for smarts, worldly experience and overall mojo as the key to a good member) which you should look into regardless of where you’re at right now.
If you have a career or run a biz, and you’re ready to get some expert help watching your back while you climb to the next level… then check this out now:
“Wave that flag, wave it wide and high…” (Grateful Dead, “US Blues”)
As a kid, July Fourth meant fireworks, and lots of them.
We’d start salivating around mid-June, shaking like 10-year-old junkies until Pop finally drove us to the Red Devil stand in Fontana, where’d we stock up on the most gruesome display of flame, gunpowder and amateur rocketry possible.
Oh, the joys of ladyfingers going off under Aunt Ruth’s chair, of nearly burning down the garage when a bottle rocket zoomed sideways, of thrilling Roman candles singeing the shrubbery, of snakes, pinwheels, sparklers and fountains frothy with fire in the backyard battlefield…
It was freakin’ glorious, is what it was.
But I never made the connection to what, exactly, we were celebrating.
Later in life, I got into history, and I finally understood why (for example) my Mexican and European pals rolled their eyes at my stories of celebrating the Fourth by setting fields on fire with M80-loaded Silver Salutes, or blowing up toilets in the boy’s room with cherry bombs (as custom demanded).
Americans are a raucous bunch, that’s for sure. We take a lot for granted, we’re still fighting the Civil War, much of our politics is incoherent and illogical, and we can be pretty infuriatingly provincial.
Plus, we’re no longer world leaders in the stuff we used to be rockstars at, like education, social mobility, inventions, progress, medicine… and we’re in denial about much of it.
However, even acknowledging all of these glaring faults hasn’t made me as cynical as some of my hipster pals. As I’ve said many times, no political party would ever allow me to be a member, and you’ll never figure out how I vote or what my views are on the topics the news media obsesses about.
This causes some problems in social situations when colleagues just assume I agree with them on the major issues. And I usually don’t agree at all. I’m not a total cynic, but I find fault with almost every opinion I hear. I totally understand how a lot of folks do become snarling partisans, enraged at their polar opposites on all issues, bereft of hope for the future.
I just learned to loathe cynicism long ago. Worthless attitude, doesn’t help anything, doesn’t provide solutions, doesn’t make an iota of difference in what goes on. At best, the cynic may toss off an actual witticism…
… but mostly, they’re just too cool to be bothered beyond expressing droll boredom and a vague superiority at being “above the fray”.
Well, fuck ‘em. The social/political/world-affairs cynic is a close cousin of the dude who’s never met a payroll, yet feels completely qualified to deliver speeches on how everyone else’s business should be run.
And I learned to shut that guy out very early in my career. My first question, whenever someone was bashing an entrepreneur’s efforts, used to beContinue reading
We’re in for a treat today.
One of the best storytellers in copywriting — my longtime cohort Jimbo Curley — has sent us a riveting tale sure to send shivers up the spine of every entrepreneur alive…
… while simultaneously delivering one of the most primo lessons in getting after your own success. I laughed out loud several times — Jimmy has a real talent for doing that to readers.
Enjoy… and reap the profits of learning the lesson. Here’s Jimbo:
Thanks for the intro John.
Something crossed my mind the other day — just after I ran over my neighbor’s dog.
Here’s what I was thinking: As an entrepreneur, a business manager, or just a plain working stiff, you may not be taking enough risks.
Or perhaps not the right kind of risks.
I’ll tell you about poor Rex in a second. For now, fasten your seatbelt. You’re in for a wild ride.
“Risk” is the base ingredient for success. It’s the secret sauce to landing a spouse who’s outta your league. The mechanism for pole vaulting over your competitors. It’s how you’ll win big, and make your nay-saying friends and family look like idiots for ever having doubted you.
I’m serious. Today I own and operate a couple companies that earn in the millions each year…
… but twenty-something years ago it wasn’t like that. Back in the early 90s I was managing a near half-million dollar marketing budget for a hardware and contracting operation – at $28K a year. I figured I had a secure job, a good title, and would safely “ride my way up” the escalator of success while others risked their necks climbing up the rickety ladder.
I opened my eyes. The media reps who landed me as a client were wearing silk ties and gold watches. The guy running the crumby print shop I frequented was driving a new Beemer. The owners who employed me were living in obscene homes and enjoying three or four lavish vacations a year.
And yet there I sat for 8 to 12 hours a day at a particle-board desk. I ate a bag lunch and drove a 10-year old beater.
I wanted new stuff. I wanted lavish. I wanted obscene.
It began to sink in.
Achieving such noble and lofty goals in total safety was a delusion.
Simple math and ruthless honesty made it clear — I could NEVER get there “working my way up” from $28K a year.
In the “death zone” of Mount Everest climbers must use ropes and ladders to traverse a sheer 40-foot rock-face before they can reach the peak. It’s called the Hillary Step. (It has nothing to do with Clinton, but Sir Edmund Hillary, the first nut-job ever to summit Everest and come back alive.)
One screw-up on the Hillary Step… one minor bobble… and you’re dead meat.
Yes, you CAN refuse that terrifying climb up the Hillary Step, but it meansContinue reading