Tag Archives: salesmanship

Wise-Ass Wisdom Round Up, Part Deux


Sunday, 4:39pm
Reno, NV
Knowledge is Good.” (Farber College, “Animal House”)


As a public service, I like to occasionally collect the best of the insane/brilliant/outrageous/decent advice and observations I spread around Facebook, and post it here for your frenzied and happy consumption.

It’s the least I can do, since a few of you have absolutely refused to join us in Zuck’s digital playground. I don’t blame you — Facebook can suck enormous quantities of time from your life, and take you down dark holes to the fever swamps of the worst of human thinking…

… but then again, some of the crap there is really cool.

So, at any rate, here’s a round up of the last month or so, in no particular order. I promise, no cat videos…

Friday Mentoring Session #33: One of the small advantages I had when I started my career as a freelance copywriter was having my then-soon-to-to-be-ex-girlfriend throw a lamp at me as I ducked out the door for the last time.

She was mad that I was devoting so much time to the gig, and I realized I needed to fly solo for a while if I was gonna successfully navigate the rocky early-career months.

Now, I’ve helped many a married-with-kids rookie get their mojo going in this same career — there’s no requirement to live like a monk (and I didn’t, either).

But any sweetie who wants to come along needs to be VERY clear on the time/energy/focus commitment that IS required. A rookie has an enormous amount of reading, video-watching and audio-listening to do for many months (I took a year to feel I’d “arrived”, but I had zero help and was inventing the entire process as I went)…

… and if you’re also juggling a “real” job, there just ain’t gonna be much time for lovey-dovey and relationship nurturing.

It’s not a permanent status, though… and any couple that has gone through military deployment, for example, will understand that during crunch time, you just gotta buck up.

Becoming an entrepreneur requires an entirely different mindset than “normal” living — and you need to understand this as you commit to deadlines (which you can NEVER miss) while your family/significant-other/new-squeeze needs to have the self-confidence and respect for your career that gives you room to move through the early months.

Cuz you’re gonna be frustrated, you’re gonna fuck up, you’re gonna be obsessed to distraction with problems, and you’re gonna be used and abused by clients.

After a period of self-hazing and chaos, if you’re doing it right, you’ll get the hang of the gig, and your productivity will zoom while time-commitments drop…

… and you can start planning deadlines and time-boxing projects so you again have plenty of time to get busy with your sweetie(s).

Just sayin’ — this isn’t a normal kind of job. Your entire brain chemistry is going to transform and your lifestyle will be obliterated (so you can rebuild it how you choose).

My first breakthrough was making “business before pleasure” my mantra (which completely harshed my former partying/slacker habits).

I’ve since counseled many writers and entrepreneurs through the burn-out and destroyed relationships that occur from miscommunication, selfishness and narrow-minded/short-sighted thinking (which is rampant in our culture, btw).

Fore-warned is fore-armed. For someone with entrepreneur’s blood in their veins and a writer’s soul, there isn’t a better gig in the universe.

But you seldom travel solo. With the right partners, it’s a dream ride. With the wrong ones, it’s like hacking through jungle with a butter knife.

Be sensible. Communicate. Prepare yourself and everyone around you, and enjoy the pleasant exhaustion of moving into the world of success and goal-attainment.

Observations From The Sludge Days Of Summer: My energy levels fluctuate like crazy — mostly, I’m a total sloth, following the great “dog wisdom”: Never stand when you can sit, never sit when you can lay down, never just lie there when you can snooze.

However, when I get moving, I go from Neutral straight into fifth gear, with a natural walking pace somewhere between a meth addict and a New York hedge fund asshole with bidniz to get to.

Yesterday, though, the heat woulda killed me at that pace. So I purposely slid it on back to cruise levels while bopping around on errands. And you know what? There’s something truly luxurious and wonderful about moving slow.

I mean, little old ladies fresh from eye surgery passed me in their Caddy behemoths. A squirrel mocked me by running faster across a lawn than I was driving. I made sure not to hold anyone up, even pulling over when a wild eyed guy in a thrashed Buick tail-gated my ass for four feet. And I walked with a slow-mo pace that felt languorous.

Y’all just get on your way, don’t mind me. I’m cruising today, thanks. Just truckin’ through the ether, moseying on down the line.

It was great. It was really great.

I’m gonna be that guy who pisses off everyone else by taking things slow now, as much as possible.

Slow rocks.

Happy Fourth, folks.

Remember: Light, then TOSS the firework. Don’t hold on.

Work Hack #47: Did you know that many top writers use sleep as a productivity tool?

You’ll get more done, at a higher quality level, in one hour after a power nap… than you’ll ever drag out of your brain in five hours of exhausted effort.

Plus, you can easily teach your subconscious to write FOR you. Some of my best headlines burbled up after a nap. I just asked my brain to distill all the info and ideas I’d crammed into it while I snoozed, and deliver a good headline when I woke up. Voila!

Cool part: Once you get hip to this hack, naps are technically “work”.

So you can toss the guilt, and legitimately tell folks you’re working while hitting the couch.

I love my job.

Department Of STFU, memo #24: Can you keep a secret?

Can any of your friends, family or colleagues?

Of course YOU can keep a secret. You’re a totally trustworthy dude… except maybe for that one time you let a secret slip. But it was just that one time. And it was SUCH a good secret, you know what I mean?

Okay, maybe a few other times, too… but no more than a dozen. Or so.

Okay, fine. You’re a freaking slack-jawed sieve. A virtual walking tabloid of juicy info.

Relax. You’re not necessarily a “bad person” if you occasionally blurt out shit that should remain buried. Humans are social animals, and keeping good info to ourselves isn’t standard equipment in our emotional makeup.

Still, if you’re gonna be successful, you’ve got to get a handle on this.

One of the vows I made when I started my freelance career was to BE that guy you could trust. It just seemed natural. In the “real” jobs I’ve had, approximately none of the working stiffs around me could be trusted with anything.

Heck, untrue (and hard to believe) rumors spread like wildfire. The true stuff was treated like first draft ideas that required embellishment to meet the fundamental requirements of being whispered about at lunch.

Your secret wasn’t just spread around like cheap mulch. It was was dressed up like a French streetwalker and highlighted with fireworks.

I discovered that actually keeping a secret was kinda empowering. I enjoyed locking away a Big Story. It changed my own opinion of myself.

Plus, when my rep spread, it helped me slip into inner circles and behind closed doors. A trustworthy dude is hard to find.

Still, the urge to share is almost overwhelming.

People tell you things when you’re perceived as someone who can keep a secret. Especially in those inner circles and behind those closed doors.

Folks in powerful positions are eager to talk… but seldom have anyone around they can safely spill to. They’re forever waiting for the blabbers to leave the room, so they can relax their guard. Hopefully with a trusted fellow insider around, who they can dish with in confidence (often like 7th grade girls on the playground).

It’s lonely at the top.

You want to rise in your chosen profession? You crave the excitement of being on the inside? The thrill of moving and shaking with the movers and shakers?

Then learn to shut the fuck up. Love and trust your close friends with all your might…

… but KEEP the secrets entrusted to you.

It’s part of the job description when you start being a responsible, trustworthy dude or dudette.

Yes, I know it’s hard.

If it was easy, it wouldn’t be so lonely at the top.

Extra Bonus Lesson: It takes a lifetime to build a reputation, and one slip-up to destroy it forever. Never forget that.

As Close As I’ll Get To Politics: I have no answers for the current sad state of affairs in the world (and especially here in the States)…

… and you don’t, either.

Nobody does. The ideologues, the idealists, the conspiracy nuts, the whack jobs and the serious elites all have their fave theories (and bones to pick).

But it’s all futile. It’s not comforting to know this isn’t new shit going on, but at least it helps with a bit of perspective.

First, this current upheaval doesn’t even begin to match the turbulence of the sixties. Just in ’68 alone, we had the police riot at the Chi-town Dem convention (and no one was ever held accountable)… the assignations of Kennedy and King, within months of each other… the Tet offensive in Viet Nam (which signaled the end of illusion about “winning” the war, and the start of the 7-year grind to get the hell out)…

… and an encyclopedia’s worth of other gruesome shit that just went on and on and on.

Cities burned — Watts, near LA. ‘Lanta. Detroit. NYC was becoming a wasteland. The threat of nuclear annihilation hovered, always. Jim Crow wasn’t letting go without a lethal fight.

We could be entering another period of chaos like that. Or not. It’s a brave new world, with one superpower and a whole new kind of battlefield (virtual, digital, grid-wide). No one knows what’s gonna happen.

That floating anxiety you feel? Get used to it. Knock it down by tending to your own garden, affecting the things you have some control over. For the Big Picture stuff, you’ve just got to breathe deep and hope our luck holds out.

Second: There are no special factors creating the messes we’re now seeing daily. A lot of it is biology — we’re still essentially shaved apes, fresh from the primordial jungle, inventing wonders with our advanced cerebral cortexes and mis-using them with our lizard brains.

Eat, fuck, defend territory, fear change and The Other. That’s the subliminal message sent through your system, undetected unless you work hard to raise your self-awareness.

Sure, you look nice in your new duds, drinking expensive wine and all caught up on the latest gossip. But beneath the groomed, clean, perfumed surface lurks a survival-minded eco-system of biological imperatives that care not a whit about civility or fairness.

We aren’t doomed to succumb. The history that brought Americans to this high stage of civilization is a gore-strewn mess, and we may never be done with the bloodshed. Cuz that’s our nature — to fight when oppressed, to protect what’s “ours” against all threats, to huddle up in tribes that require real power to thrive.

It’s really kind of stunning we’ve lasted this long, especially with the nukes, chemical weapons, and grid-destroying computer viruses now available. And the way sociopaths tend to rise to leadership positions in all political systems.

No answers. But lots of hope.

We’ve worked our way through similar shit before. We may pull it off again. Beneath the nihilism, there remains the strong urge to survive, to make better choices that help rather than destroy.

I’m betting on good beating evil right now. I’ve been through this crap before, and seen how time can heal and rancid politics can swing back to rational governance.

Meanwhile, choose your battles carefully. There are a lot of us on the planet right now, and you may be in a minority more than you think. We’re not living “The Handmaid’s Tale” yet.

Reality can suck, big time. But calmly being proactive can work at solving horrendous problems. You gotta give it time, though. There’s no magic. You keep your head down, choose your goals wisely, and do the right thing.

Above all, do not give in to panic, or that withering fear the assholes like to exploit for drastic moves that are not conducive to a good solution.

Never let the bastards win. But never expect them to stop trying, either.

Good night, and good luck.

(Side note: Don’t post anything overtly political here. I don’t agree with your cultural spin, don’t wanna hear your fever-swamp conspiracy theories, and will delete all trolls. This is NOT the time to thrash togetherness.)

Nice little “how did I get here?” exercise: Quick now, recall your ten favorite summer memories.

Good stuff, I’ll bet.

Now, chart where most of them came from. Certain time frame, certain group of people, particular place frequently visited, particular recurring state of mind, perhaps.

Whatever you discover… whether it was youthful indiscretions on vacation, mid-life crises gone well, a period of discovery, whatever…

… it is a clue to who you are today, and how you got here. Your bad memories also count, but this is more fun.

Most people never question who they are. Top creative minds are forever consumed with it. If you crave maximum wealth with happiness (not just one or the other), such critical thinking about your past is essential.

I’ve never agreed with folks who insist on no regrets and no nostalgia. Screw that. A life well lived is a long-form tale worth sharing, and those stories take shape through the retellings.

Embrace moments of recalling good times. You’ll still have plenty of time left each day to get your shit done…

Wait — how did you not know we’ve put up a brand new Psych Insights For Modern Marketers podcast?

You fools! It’s being shoved into Insiders’ ear-holes at this very moment all over the globe… causing all kinds of awesome havoc amongst entrepreneurs who thought they were doomed to be uninteresting people for the rest of their days.

Not so, it turns out. We actually deliver a FORMULA for murdering your boring tendencies…

… which opens huge opportunities to up your game (and results) with more interesting copy, hooks, stories and offers.

Plus, you’ll be sought after at parties, instead of avoided.

I’m telling you, this is life altering stuff.

Go listen now at www.pi4mm.com. And accept the burdens of being an awesome storyteller…

Lifestylin’ Question #14: What’s the longest period of time you’ve spent living out of a backpack?

I lived out of my car for several months while homeless… hitchhiked with just a canvas pack for over a week at a time for a few years (after reading “On The Road” at 19)… logged a fortnight in Boy Scouts out in the hinderlands… and spent a good part of my career living out of suitcases in hotels (which doesn’t count).

Absolutely loved it all. Though occasionally scary, often a bit desperate, and always unpredictable, low-rent travel really does shave off the idealistic crap in your brain.

Seeking out adventure as a young, broke, and enthusiastic hormone-drenched young person used to be a requirement for growing up. Live by your wits, see some of the world from street level, meet whacky characters and have no clue where you’ll be tomorrow…

… there’s something to be said for that kind of dramatic journey.

I’m hearing, though, that it’s becoming rare with the new crop of kids. I hope it’s just another bullshit meme by the snarky press…

… cuz, if true, it would be a damn shame.

What’s your story?

Get Your Shit Together Memo #15: Did you know we completely revamped the Simple Writing System “at home” course? Reshot it in HD, updated every detail, made it just more awesome than it already was all the way around.

And this SWS 2.0 version has just been released… in a very limited amount, while we make triple-sure all the glitches are ironed out in the delivery system. (You get to watch the videos online, on any device, at your convenience… plus you get some serious time in the Marketing Rebel membership site, where I have a permanent virtual office.)

I’m a bit older in the videos (yes, I’m personally delivering every lesson), but wiser. As good as the SWS was (and we’ve put thousands of entrepreneurs, writers and biz owners through it), each of the simple steps is now even more powerful…

… because we’ve learned a few things in the 8 years since first launching it (including all the feedback from students and celebrity teachers — like David Garfinkel, Harlan Kilstein, Mike Morgan, Lorrie Morgan Ferrero, David L. Deutsch and so many others).

Plus: Bonuses up the yin-yang.

Anyway, if (like every breathing marketer on the planet) you need to up your game with the written parts of your biz… including email, ads, VSLs, social media, speeches, and everything else… then here’s your first stop.

It’s a permanent resource, once you get it. A freakin’ bargain, too, considering the way these simple skills can immediately change your life (as they have so many others).

Just check it out: www.simplewritingsystem.com.

Dept. Of Political Standoffs, Memo #17: What’s the matter, Bunky? All this political discord infesting the media got you down?

One of the best things to ever happen to me in college was taking a debate class. I thought “Oh, boy, I’m gonna demolish my opponents with totally bitchin’ arguments that cannot be refuted!”

But the teacher had other plans.

The entire semester, she forced me to present the opposite side of any issue we debated. Total WTF moments for me. To prep, I had to get into the head of people I despised, disagreed with, and never wanted to hang with.

But I also wanted to win the debate. So I bucked up and crawled into the mindset of the opposite side.

Result: An awesome jolt of empathy powers. Equal to the mind-expanding acid trip I’d taken earlier that month. (Relax, it was the seventies.) Completely opened up my mind.

And I totally destroyed my opponents with bitchin’ arguments that could not be refuted.

Did it change my politics? Nope.

But I saw the other side with stunning clarity… including the humanity and sincerity of their positions.

My sense of a black-and-white world of easy decisions, obliterated. My compassion for people who thought differently, massively expanded.

And my ability to persuade… multiplied by a factor of a gazillion.

Shouting at each other accomplishes nothing. Refusing to entertain the thought you may be wrong and (shudder) the other guy is right is a habit of dunces. (See: Dunning-Kruger effect.)

The world is full of subtlety and nuance, whether you recognize it or not.

Being open minded ain’t a handicap, Bunky. It’s the only way for thinking folks to live well.

Okay, now back to the blood-sport shouting on the tube…

Jeez, almost forgot it’s “Piss Somebody Off” Monday!

Here’s my contribution: Blazing Saddles is one of my favorite movies. And one of my fave quotes from it:

“Jim, you’ve got to remember that these are just simple farmers. These are people of the land. The common clay of the new West. You know… morons.”

Now, I grew up in both the West and the South — the tiny town of Cucamonga in southern California — and my extended family and neighborhood was rife with Oakies, hillbillies, Texans and some of the most aggressively-naive blowhards you’ve ever met.

But they were, at heart, good people, most of them. Casual bigots, sure. And suspicious of anyone who got “too big for their britches” or acted snooty (whatever that was).

Now, I’m no genius, but I’m damn proud of every neuron I’ve managed to squeeze some IQ units out of, and I’ve worked hard to get myself all educated and shit.

And I’ll tell you that it’s awful lonely out there in the real world sometimes… cuz if you value intelligence and critical thinking at all, you’ll be in the minority in most groups outside of your silo.

And it pays to remember that, often. Blazing Saddles was offensive, outrageous, puerile and gut-wrenchingly funny. It was also stuffed with observational truisms about life in these United States that you don’t get from Reader’s Digest.

If you can at all handle it, try not to be a total maroon. More than ever, we need to stop disrespecting intelligence and thoughtfulness. I know it’s hard, folks, but “fat, drunk and stupid is no way to go through life, son”… (guess that quote, and you can sit at the bar with us next time we’re at the same seminar)…

Busy day. I just trashed the dry cleaner who ruined some of my new shirts, on Yelp.

Lakeridge cleaners, here in Reno, if you want to see how a pro writer eviscerates someone.

I used them for years. They told me go screw myself after they botched a job badly. Good call — lose a great customer, be a total jerk was about it, and irritate a writer who knows how Yelp works.

My main job in life is to help good entrepreneurs and biz owners. Part of that includes helping to rid the joint of bad businesses. Like Batman, if he understood marketing.

Though, from the other reviews, I see they’re doing pretty good at committing biz suicide all by their lonesomes…

Uncomfortable Discussion #8: Here’s the thing about change — learning how to become a functioning adult is hard, as in requiring every shred of skill, talent, brain power and ability you possess. And when you “arrive” (however you define it — get a job, get hitched, get pregnant, get out of jail, whatever) you’re kind of exhausted from the effort…

and you really don’t want to go through all that crap again.

And then the world changes. In our lifetime, that change has been dramatic, jarring, frequent and brutal. Very little of what worked for you even 5 years ago is still viable. The music on the radio sounds like static, people stare at you when you dance, and your job can be done faster and better by machines.

You think I’m talking about the generation just ahead of you, don’t you? All those clueless old fucks slowing you down and mucking up the vibe.

But here’s the truth: No matter how hip you are right now…

… in a very, very short time (much too soon to be fair), YOU will be the one desperately grasping for a clue (and holding up the line because you’re slow).

I marvel at my Pop’s life (he’s 94 and still kickin’). Born in the Industrial Age, dug foxholes in Belgium saving the world from the Hun, witnessed the birth of the Nuclear Age, tried to ignore the Cold War while keeping his head low and raising a family, and I’m gonna do a Skype video call with him later this afternoon. On his PC. He’s impressed with his new HD teevee (you can see the blades of grass in the outfield!), still reads the entire newspaper every day (but fact-checks the editorials on Google, the lying bastards), and if we all had to go live in caves for awhile after the space aliens bombed us back to the Stone Age, he’d be the guy you’d want in your tribe (cuz he knows how make stuff and fix machines).

Mostly, though, I sympathize (finally) with his sense of wonder of how the details of life keep changing, making his prior assumptions and habits almost criminal (though he tries to keep up, separating his recyclables and watering on odd days). He’s not bitter, and reveals a enviable patience with punk tailgaters, ESL customer support, and rude clerks.

And, following his example, I actually relish the way my former talents and abilities become obsolete (and even mocked) as things change, and change again.

There’s a core sense of “self” that includes a Zen attitude of living well no matter what Life hoists on your ass, and working on what you do well… that only seems to become evident as you get really old and decrepit. You shrug off the bad shit (like modern pop, which just objectively sucks the big one, I mean, c’mon, people), and adjust your own groove as you go (so you aren’t in the way of the punks in Daddy’s Beemer determined to die on the highway in a flaming pile-up).

The key: Don’t fight change. It’s gonna happen, and you’re gonna get grazed at best, wounded and left behind at worst.

You are not required, however, to change your “core” self… unless you’re a bigot or so dangerously stupid that you need to shut up and listen more.

Change is a bugger. It’s like that rogue wave that even the most experienced surfer can’t handle — it arrives without warning, defies the natural laws you’ve learned to navigate, and seems to have it out for you personally.

It doesn’t. The universe is wired to fuck with old animals in unpleasant ways. Accept that, and do your best, and cultivate your sense of wonder and joy.

Everybody’s ticket gets punched sooner than they’d like. The ride may seem long and never-ending at times, but it ain’t.

Hope you’re enjoying your weekend. Go tell someone who deserves it you love them, will ya?

I’m seeing a lot of fear in the news lately — some of it real, lots of it imagined, most of it overplayed. The battle for eyeballs and clicks has turned the entire media circus into a rabid dog fight.

Couple of rules for staying sane:

  1. Remember that the news story you’re reading has been written by a single person (or, at most, two people). Maybe an editor did some fact checking (increasingly not, though, as staffs get trimmed to bare bones everywhere).

God did not write the article. Neither did Satan. Nor was it penned by a genius, or even a particularly bright individual in many cases. It’s a regular dude or dudette with biases, neuroses and an overwhelming fear of being disliked, fired or (worse, for a writer) ignored.

So take it all with a grain of salt. If the topic interests you, go find several other takes on it by other writers in other venues. (Yes, even the dreaded “other side” of the political spectrum.)

(This all goes double for TV talking heads, by the way.)

  1. The idea of “aggregate” info gathering has real merit in today’s confusing environment of instant news and sensationalism-posing-as-journalism. With opinion polls, for example, it’s best to never take a single poll as meaningful — get the aggregate of multiple polls (like Nate Silver and several other sources do), which will present a more nuanced view of what “the truth of the matter” is.

The same idea goes for understanding statistics that get thrown around to bolster or shoot down arguments. Any savvy disruptor can cherry-pick stats to fit his narrative. Much better to see what the context is, and learn how stats about “real life” work.

Just remember that the talking heads on TV, and the bloviators on the radio, and the writers for online and tree-killing news sources are TRYING to punch your buttons. Dog fight.

  1. Best tip: Figure out what is beyond your control, and what is within your control. No, your vote, nor your angry letter to the editor, nor your heated argument with the guy on the barstool next to you will change anything about world events.

Unless you’re a player on the world stage.

However, you can be a player in LOCAL events quite easily. If you truly believe you have answers and solutions, then the school board, the city council, and even the neighborhood watch program needs you.

Reality has a way of weeding out the big talkers, cuz when it’s time for action they tend to wander off, bored.

  1. Movement solves problems that sitting around being scared creates.

Literally, you can walk off a lot of stress. Put on your sneakers, get out and chug up some hills. Have those internal conversations while you’re burning up calories.

You’ll feel better later, I promise.

Paranoia is like a leach on your mojo. Once it gets its claws into you, it won’t easily let go. You’ll need to spend twice the time murdering it, than you spent acquiring it.

But that’s the game. You play the hand you’ve been dealt. Sitting around wishing you had a better one is useless. Learning how to maneuver with what you have available in resources, skill and savvy is the ONLY way to win consistently.

  1. Stop whining. We’re all in this together. However it goes (and I admit, the news looks pretty anxiety-provoking… as it has since I was a kid), we’ll either muddle through or die trying.

Meanwhile, don’t let the bastards win.

Shh. Big Brother is listening: Back in the old days (before the turn of the century), the standard advice was never to write anything in a letter you didn’t want to see in a headline in the next day’s newspaper.

Good advice.

Then those new-fangled voice message machines appeared, and you had to add that to the list: Don’t leave a voice trail, either.

Also good advice.

Then we added email. Common sense, right? Then, with the NSA gaining muscle in the Grid, we added phone calls.

Now, with video cameras covering most of the public (and much of the private) spaces in the modern world, you should probably be careful about your actions, too. Don’t write, say, or do anything you wouldn’t want blasted across the Web tomorrow. Or in an hour from now.

All good advice.

Which leaves me with one question: Are we already in a world where you cannot exchange ideas with someone else… without the risk of that conversation becoming public? And not through hearsay, but through paper, voice, digital and video trails?

Are we really there already?

Disturbing Reality Check #4: For the most part…

… baring true interventions of nature (such as trees falling on you or zombies assaulting you unawares)…

… you are exactly where you’ve designed your life to be at this point. That may be hard to swallow, if where you’re at sucks right now.

Still, when you stop fighting the reality of how you got here, and accept that you’re responsible for much (or all) of the damage currently roiling in your life…

… you can finally stop blaming others, roll up your sleeves, and get busy fixing what’s broken.

To really get in a primo Zen groove, you should also get busy cleaning up whatever messes you’ve made, while filling in the gaps (in knowledge and skills) that will eventually round you out as a Dude (or Dudette) To Be Reckoned With.

The first rule of Reality Checks is: Reality checks suck. They bitch-slap your ego, demolish the excuses that have been propping you up, and rub your nose in the stark fact that your choices are now “change or rot in place” if you truly lust for a better life.

But the pain of exiting your former deluded self is brief… and the rewards so outweigh the inconveniences… that once you get in the habit, you’ll continue to morph and become a better and better person for the rest of your days.

One ticket. That’s all we get, folks. No do-overs, no replay buttons, no time machines. It also doesn’t matter if you’ve got decades left ahead of you, or only a few seasons… if YOU don’t seize the day and gobble up the opportunities around you, nobody else is gonna do it for you.

Just sayin’…

Heads Up Alert #13: Your world is crammed with fools, tools, and drooling Neanderthals who, at best, are merely amusing characters in your life’s movie…

… but who can also be, at worst, the agents of your destruction.

Not everyone likes you, remember. You have close friends, relatives, neighbors and colleagues secretly rooting for you to fail. (Sometimes not-so-secretly.) There are folks out there who can muster alarming rage and target it directly (and very personally) at you… for crimes they’ve only imagined you’ve committed.

And, there are charming bastards out to harsh your mellow because that’s the game they need to play in life.

Humans are constantly conflicted over the existence of others in their world. Heck, a good percentage of folks are in constant conflict with themselves — they don’t even need someone to play with. (My favorites, though, remain people who get mad at things like machines and objects. Like, that toaster is in league with his pitching wedge and the starter in his car, out to get him. So, destroy them!)

When you poke your head above the general fray — by becoming an entrepreneur, volunteering to help the PTA, run for office, whatever — your first lesson about surviving as a more public person will be to thicken your skin. Cuz you’re gonna be attacked, no matter how sweet and lovable you are.

Your motives will be questioned, your history will be combed through for gossip-ammo, your looks will be mocked… and it can escalate fast if you engage. Cuz that’s what the worst of the haters need to do — find a wall to bounce their rage off of. When you respond, or even pay polite attention to the trolls who will come after you (and they will come in droves, relentlessly)…

… you are playing a game where you are guaranteed to lose. Cuz there are no rules for the troll, and no “winning” the argument or setting the facts straight — they just want to jumpstart drama and destruction, and the more casualties the better.

Here are 3 very simple rules to help you out:

  1. Pay as little attention to critics and haters as possible. In biz, hand off complaints to your customer support person or team, and have specific tactics for handling all situations. Often, the best response will be to simply apologize, refund and blacklist the troublemakers. Yes, even if they’re wrong.

Key: YOU should get away from dealing with trolls early in your career. All legit complaints should have an easy path to get past your assistant, because you need to know how good people are being affected by your stuff. But the trolls should be caught and released back into the wild without the chance to inflame your sense of decency and optimism.

  1. Learn to quickly reframe incoming assaults on your integrity and worth, so you halt any adrenaline dumps before they knock you off your game. Consider the source, remember who you are, remind yourself that the brave new digital world is wired to give trolls cover while they sow grief. (Comments, reviews, Yelp, etc.)

And know that legitimate complaints can help you become better… and any initial burst of anger or aggression can easily be turned around with some good old listening and calm response. (Some of my most rabidly-loyal customers started out hating my guts over something we easily clarified. Seriously. It’s like 3rd graders getting in a fistfight, only to become best friends for life afterwards.) (Okay, maybe that’s a male thing…)

Remember: You’re writing the script of your movie, as much as the universe will allow. And you really do have near-total control over your emotions, your fight-or-flight responses, your decisions to hate, love or just see what happens later.

Good reframing is just editing your script, so instead of losing control, you re-shoot the scene in your head so you’re the understanding, water-off-a-duck’s-back Adult In The Room who can remain in a state of Zen calm even while everyone else is freaking out.

  1. Lastly… whenever I’m tempted to engage with trolls and critics (how DARE anyone give me a bad review on Amazon!), I just remember my favorite quote: “Never wrestle with a pig in shit. You both get filthy, but the pig likes it.”

Give the trolls in your life enough rope to hang themselves. When you’re living a good life, doing the right thing as often as possible, don’t get all hung up on what the critics and nay-sayers are demanding. Your fans, happy customers and reputation will balance things out.

Sorry for the long post. It’s hard to explain some of this crap without needing extra paper…

Stress-busting tip: Life got you down? Sales tanking, creditors swarming, job going south, angst bubbling up in your gut?

Worse, is your brain locked in a hellish loop, obsessing and freaking out?

Time to intervene. Write yourself a letter, outlining all your troubles & all your immediate plans. Be specific, just get it all out of your head (where it’s causing trouble) & onto the written page (where you know it can found, so you can forget about it).

Then take a break. Hide the letter for 24 hrs. Let your unconscious work on solutions. When the loop starts, remind yourself that it’s all safely written down, so you don’t need to memorize details.

Your unconscious has a remarkable talent at organizing things and getting perspective on what’s important and what’s fluff. But you gotta give it elbow room to maneuver.

So back off for a day. Or even a few hours, if deadlines are approaching.

You’ll be stunned at how sensible and efficient your brain can be, when you stop fussing and awfullizing everything.

It works.

Hey, did you know I’ve got a book on Amazon?

Yeah, you can order it and read it and use it as a doorstop or throw it at the mice in your closet. Or use it as kindling for the fireplace (what with winter only 5 months away and all).

I mention this only because, if you do NOT own this book, your life will be one long miserable slide into horror and boredom. And I don’t wanna be responsible for something like that.

Anyway, after more than a year on the charts, it’s still bubbling up in the best-seller lists (for starting a biz, entrepreneurs, etc). This makes me happy. And a happy John is a productive John.

Go here to get it.

I’ve been asking people, lately, what I consider a great question: “Is there anyone in your life who could write your biography?

Most folks never think about their legacy. The writers I know all do, of course, though few take the time to work up an autobiography (beyond the blurbs we use for promotion). You gotta be really full of yourself to think you’re worthy of a book.

Still, it’s a question to ponder. Who in your life knows you well enough to tell the tale?

I have no one. Because I’ve moved around a lot, and had radically different sub-plots in my life many times that brought in new batches of friends and cohorts, leaving prior ones in the dust.

There are folks who could tell you intimate things about me, within a limited “chapter” of time… but never the whole story, as an overview. Childhood, youth, the middle years, geezerdom. They’re like separate John’s, completely different people.

Guys like Keith Richards and Mick Jagger have been close their entire lives, from late childhood on, because of the band. They may not know all the details of each other’s tale, but they could hold forth with pretty decent accuracy on the main themes.

I have a cousin who married his high school sweetheart, and they have that kind of relationship — total lifetime knowledge of each other. Maybe, at one time, that wasn’t so rare. Now, it seems almost quaint (at least among the circles I run in).

I guess you can count yourself lucky if you have someone who could pen a relatively factual obituary for you, today.

The flip side: I could write the biography of MANY friends…

… because I’ve practiced the simple tactics from “How To Win Friends And Influence People” for most of my life. I ask questions, and then follow up with more questions. I’m interested in how people live, how they make decisions and how they handle the consequences. What their happiest memories are, what their darkest days were like, how they got here from there.

It’s not magic. It’s empathy, combined with a genuine interest in other people. It’s easy to get someone to tell their life story, when you simply ask them.

It’s not done all at one shot, either. You need to spend some time together, share some history, earn the trust required to divulge secrets.

And, because you don’t betray confidence, you never share what you hear capriciously. You simply know more about certain folks than even their other trusted pals do.

As a writer who needs to understand how people operate, this is a main tool. Empathy, plus interviewing.

And here’s the Big Secret: So few people know my entire story… because they never ask.

They’ll wax prolific on their own tales, when asked. But they never ask back. Most are just too overwhelmed with living their own lives to care about anyone else’s, and it’s understandable. Others are genuinely uninterested in how others live.

But most just don’t know how to ask. They confuse respect for privacy with refusing to go deep.

Back in college, I had a great prof who forced us to go into the community and get an old person to tell their tale. It was an anthropology class, and we would have flunked without doing it.

It was freaking great. These oldsters — ignored, forgotten, in the way — lit up when asked about their lives. No one had ever asked before.

And the tales told were fascinating, like the best novels you’ve ever encountered. War, loss, love, discovery, travel, horror, insight… all the rough and tumble intricacies of a long life were there.

It opened my eyes, tell you what. I was young, full of myself, obsessed with the now-relics of a Boomer existence (sex, drugs and rock and roll, mostly). Yet, these folks who came before me went through similar periods (swing, prohibited booze, flappers, illicit sex)…

… and then entered new chapters, usually family, job and generational upheaval. It all made sense.

It was like glimpsing my own future, told from the past.

Just saying. We get so deep into ourselves, we forget to pop our heads out of our ass ever so often to see what’s going on with everyone else.

Life is a gorgeous, horror-filled wonderland, relentlessly bombarding us with incoming drama, tragedy and comedy.

Those who get to enjoy/endure it for many years are the lucky ones.

And the tales told are never boring, when you know how to translate them…

Psych Insight #439: The one consistently shocking piece of advice I give rookie freelancers is… if a prospective client says “money is no problem”, then you can be sure it very much IS a problem. Larger lesson: We are creatures of denial & masks. Deconstructing “who” a man is reveals what he fears and desires most. Heavy, but essential to great salesmanship.

Really Petty (But Important) Pet Peeve: People who have no sense of time when they say “just one second”, or “give me two minutes”, or a dozen other random time periods…

… who then get mad when called on it in one second, or two minutes, or whatever.

I know they’re just really saying “I need an indeterminate amount of time here before I can deal with you”…

… but what they’re actually doing is making their lack of awareness MY problem. Cuz now I gotta cool my heels for some multiple of the time period they want — it’s never a second or two minutes — and that’s fucking irritating. Especially when it gets into half-hour territory.

Top pro’s respect other people’s time. Even back before cell phones, Gary Halbert and I would pull over and call a client from a pay phone if we were gonna be ten minutes late from traffic…

… a significant hassle that could add five minutes. But it stemmed from the knowledge that being late was one thing, but eating up someone else’s time by keeping them waiting in the dark was quite another.

Being purposely late is a power game tactic, a whole different lesson. It’s a move you better be prepared to handle the consequences of. (It can ruin a reputation fast when misused.)

Even if you’re always the first person to arrive by being on-time, DO it if you want to be considered a pro. And learn to judge time, for crying out loud. Don’t say “just a sec” when it will actually be ten minutes. You’re just setting up resentment and arguments, and you gain NOTHING.

Grow up. Learn how time works.

And that’s a wrap, folks. Hope you enjoyed the short articles, pieces of advice, and other crap collected here. I’ll be back in a few months with another round up. Meanwhile, you can find me on Facebook at: www.facebook.com/john.carlton.

Stay frosty,


P.S. If you’d like to learn how to write EVERYTHING you need for your biz to flourish… from emails to ads to VSLs to speeches and regular old pitches… then you need to check out the Simple Writing System right freakin’ now.

I poured my heart and soul into creating this unique at-home learning course, and it’s the bomb. On your own, at your own pace, you can quickly master the very straightforward skill set behind writing the best possible copy, under every possible circumstance, for every possible situation. Step by step, easily and simply.

Go here to see what’s up (and get a glimpse of some of the thousands of entrepreneurs and pro writers who’ve used the SWS to make their world happier, wealthier, and more awesome all the way around).

Do it now, while you’re thinking about it. Don’t stall any longer on finally goosing your life and career into the next level.


It Ain’t Complicated


Sunday, 8:15pm
Reno, NV
“I know what I want, and I know how to get it…” (The Sex Pistols, “Anarchy In The UK”)

Dept. Of Culture Shock, memo #1: I’ve been thinking about how Carlton’s First Inconvenient Rule of Entrepreneurship (“Step one is to implement a simple idea that succeeds; step two is to complicate the shit out of that simple idea so it eventually fails”) also applies to the civilization around us.

My father was perhaps one of the last men to actually experience a period where he completely understood — and could recreate and fix — almost everything around him. Born in the Industrial Age in 1920, he’d dug wells for water, tore apart and reassembled car engines, fixed his own plumbing, grew food in the back yard. He built things, including large government buildings, from blueprints. He knew how clocks and toasters and and asphalt and support beams worked.

Most of my colleagues, today, can’t even start a fire from scratch (let alone rewire the electricity in the house). And I clearly remember the day (in the early nineties) I was standing in a lot staring at the car I was about to buy, the hood open, wondering where the carburetor was…

… when the salesman casually informed me that engines were sealed now, and even if there had been a carburetor (which there wasn’t, since cars are all fuel-injected now), I wouldn’t be able to access it. Let alone fuss with it. Owners were no longer allowed to see, let alone touch, the working parts of the internal combustion engine anymore. If anything needed attention, I’d be alerted by a flashing light on the dashboard, and certified mechanics with bizarre tools not available at Home Depot would take care of it.

You? You keep your filthy civilian hands off the merchandise. Even when you own it.

As kids, we used to take telephones and radios and even TVs apart, and some of us could put ’em back together in working order. Not too long ago, an old and very savvy pal (who was handy building ham radios from scratch) admitted that he’d taken a laptop computer apart to see how it worked, and realized he had officially become a completely-clueless tech dinosaur… because there was zero way human eyes could even begin to see the tiny transistors inside.

Analog dudes living in a digital age. Not good. I can hear the Millennials laughing at us.

However, another Carlton Rule is: “There is always a way.” No matter what problem or situation you face, there is a way out. Saul Goodman (the lawyer from “Breaking Bad”) is the primary practitioner of this philosophy, of course (“I know a guy, who knows a guy… who knows a guy who does this”).

But it’s also the basis of all my high-end consulting. In 30+ years, I’ve never met a biz problem (or a personal problem) I couldn’t find a solution to. Or knew a guy who had the answer, one phone call away.

You may not like the solution, but it exists. You may have to change direction (or your attitude or bank account) radically, or entertain options that are distasteful to you… but there is always a way around a problem. My example of this, in “Kick Ass Copywriting Secrets of a Marketing Rebel”, is the drug war. Who are you gonna bet on — the multi-gazillion-dollar-funded US border security complex, with the most advanced helicopters, drones, submarines, scanners, weapons and computers…

… or the little Guatemalan farmer with his stash of weed he wants to sneak into the country?

Hint: Take the farmer. He’ll find a way.

And these two rules go hand-in-glove with each other. Yes, the culture (and everything around you) is getting more and more complex, spiraling away from your ability to understand any of it…

and, at the same time, yes, there are ways around being a slave to complexity.

Getting hip to this can save your butt, in biz and in private life.

Let’s take rock and roll as another example. In the early seventies, bands had gotten better and better in musicianship, stagecraft, and working in the studio. Just a few years earlier, garage bands without knowledge of electronics or soundscape management could still weasel their way into a studio and record a record live… and have it sell. “Louie, Louie”, by the Kingsmen, was recorded live in a garage. One take (cuz the lead singer was too drunk to do another). Mono, one mike hanging from the ceiling, a “good at the time” tape machine, no sound check. It was a different time, back when do-it-yourselfer’s could win.

But then things kept getting more complicated. By the early seventies, rock was taken over by bloated musician-heavy bands like Yes and stagecraft-oriented groups like Genesis. The garage bands were hopelessly outmatched in skill, technical ability, and resources.

Then, punk arrived. As a reaction to the bloated sound and restrictive nature of “professional”, expensively attired bands. Suddenly, it was a free-for-all again, and details be damned. Garage bands thrived for a second time.

The music had found a way around the problem.

Today, folks consider moving from an iPhone (phone, computer, web access, personal robot all-in-one) back to a now-ancient flip phone as a brave act of moving away from dependence on the Grid. Of course, they still can’t fix the flip phone if it breaks. It’s an illusionary and futile mission.

And I’ve met my share of pure geeks — guys who make the cast of The Big Bang Theory look like slacker hippies. They DO understand, and can manipulate (or hack) the digital world around them. However, they also tend to be weak on interpersonal skills with their fellow humans. Even freshly armed with state-of-the-art “pick-up artist” tactics, they can’t easily find love or intimacy or any of the interpersonal stuff they crave. And plumbing, growing your own food, and understanding how the infrastructure around us works isn’t on their radar.

In marketing, a few years back, you could build your own website on a laptop, find online traffic for cheap, and create an information product to sell in a weekend. With PayPal, you didn’t even need a merchant account. People were literally starting hot new businesses on their kitchen table, overnight.

Eventually, things got more complex. The rules changed, Google started slapping site owners who didn’t follow the fast-changing rules, Facebook started punishing folks who used their page for biz (after urging them to do so), affiliate mailers started demanding more sophisticated sales funnels with high-production video and pro-level design, federal regulations took aim at online biz…

… and things just got more complicated. Rookie entrepreneurs looking to break into online marketing can be excused for fainting at the sheer volume of stuff they have to learn to just get started. The heady no-holds-barred Wild West days of the Internet have drifted away into memory.

And yet…

… and yet, just like corporate bands forgot that the real magic was in the music, and not in the outfits or stage show or pompously produced records…

… a lot of today’s online biz owners forget that the raw fundamentals of salesmanship are still more important than the gaudy glitz of flashy tech.

It’s still simply about having a good product or service that someone wants… put in front of an audience of hungry prospects… and sold with a persuasive message that covers all the basics of a standard face-to-face deal. A good hook, some believable credibility, a real solution to a problem that is interrupting your prospect’s life (whether it’s something major like needing money, or something nagging like needing special tools to finish your daughter’s swing set out back).

Plus a simple delivery system for the product or service that makes everyone happy. So you can sell more stuff on the back end (where all the real profit is). (You DO have a back-end, don’t you?)

It can all be very low tech, too. Uncomplicated. Sure, you want to eventually test all the ways other marketers are successfully closing their deals — with video, launches, elaborate cross-marketing campaigns, affiliates, the works. All of which require a bit more know-how, probably some hired help, and lots of math.

But you get into that AFTER you establish you’ve got a winner. Make a few initial sales, get good feedback, make sure the value is there, and the profit. THEN move onto more complicated methods… when you have money coming in to pay for it.

A good rule (not mine — it goes way back): Find out as quickly and cheaply as possible if you have a winner or a loser. Ignore hunches and gut feelings — just create a prototype that is “good enough”, and see if people buy it in the Real World. Your house list is fine to go to first. Or do a low-cost Adwords campaign — you can run a few hundred bucks worth of ads, based on the insight to what’s working now from Google searches (which you can access for free via your free Adwords account). Just get moving with the resources available to you now. (And “free” or “cheap” is always a good thing.)

I talk all the time to wannabe entrepreneurs who get it in their head they need $50,000, or $100,000 (or more) just to get started. And you don’t.

There is a way around every problem in biz and life. Including being broke. Save up enough for a “war chest” to test your ideas. A few hundred bucks can do it…

IF you have the basics handled. That would be understanding salesmanship, having a good grasp of how to write your own sales messages (including ads, emails, pitches, etc)…

… and having access to a network of folks who can help you fill in the blanks in your skill set and information.

You CAN make a garage-band-style of entrepreneurship work. And you can still do it from your kitchen table, if you want, despite what all the “experts” are now trying to tell you.

The Web isn’t magic. It’s just another vehicle for helping marketers bring their product and services to prospects. It does this VERY WELL, and because it’s reach is global the number of prospects you can reach with an online message far, far exceeds what was possible in the old days where you only had newspapers, magazines, radio and TV.

What’s more, the costs involved, online, are a fraction of what it takes to run a print or broadcast ad campaign.

But the one thing that never changes, no matter where you present your product or service… is salesmanship. The fundamentals of crafting a damn good sales message that persuades people to buy your stuff.

That’s what this blog has been about since 2004. Smart entrepreneurs of every level (from rookie to veteran rockstar) have been browsing the archives as a daily ritual… because the joint is crammed to bursting with articles on every aspect of being a successful entrepreneur.

So, while it’s still early in the year, why not get into the habit of reading a handful of articles each week, starting today. The education you’ll get — for free — exceeds anything you’d get from a single seminar or book on biz. Even more, in some cases, than you’d get from a couple of years in certain biz schools (cuz the idiot running those classes have never actually been successful in the real world).

The thing is, get started. And know that no matter WHAT your problems are, or what your sticking points are, or what your biggest fears are…

there is ALWAYS a way around them. Solutions exist. And many of them can be found here, in the blog.

Happy reading.

Stay frosty,


P.S. Okay, while we’re talking “cheap”…

… it needs to be pointed out that the membership dues of the online Insider’s Club we run (hosted by my biz partner Stan Dahl, and where I have a virtual “desk” that I hang out at) is still just $29 a month. With no commitment beyond your current month. No sneaky obligations. Nothing standing in your way.

And yet you will immediately have access to the kind of resources that veteran biz owners lust after — coaching on the latest trends and fads, networking with the members and staff (very important), lessons on creating products and ads, archives of great ads to swipe (with instructions on how to do it successfully), interviews with the greats of marketing and advertising…

… plus a wide-open opportunity to get a personal phone consultation with me and Stan. On YOUR biz, or what’s bugging you or holding you back. Copy critiques, business plan help, emergency intervention in campaigns… we do it all, every month.

And, that part is free. Part of being a member. Your measly $29/month covers all of it. (Regular consultations with me run $2,500.)

If you aren’t part of a hot network of working entrepreneurs, writers and experts… then you’re just ROBBING yourself of the main resource successful biz owners enjoy: Networking.

Check it out here: See What The Insider’s Club Is All About.



Gratitude, Schmatitude


Friday, 2:22pm
Rancho Cucamonga, CA
Something is happening here, but you don’t know what it is, do you, Mr. Jones…” (Bob Dylan)


Lots of talk about gratitude these days. There are entire movements (run by schmaltzy guru’s in nice suits) centered on getting folks to feel the gratitude, to embrace and become it.

Like it’s magic or something.

It ain’t.

Knowing how to appreciate the important stuff in your life is a good thing, of course. Being grateful for what you have should be a daily moment, part of being mindful about what’s going on around you and within you (and around and within those you love, deal with, oppose and haven’t met yet).

Early in my career, while devouring self-help books — I read one Og Mandino for every biz book I read for awhile, just to keep my heart and soul moving forward along with my brain — I even went so far as to acknowledge the non-living things around me. I would thank a keyboard, for example, for serving me so well when I replaced it. And mean it. Give it a decent burial in the trash, introduce myself to the new keyboard and get back to work. Same with my shoes, my thrashed car (which needed the encouragement, I can assure you), my favorite pens, and so on. It doesn’t even seem silly now… it makes sense to be mindful of the tools that help us do what we do. Astronauts name their shuttles, sailors name their ships, and I assign my beat-up leather coat a personality.

So I’m an old hand at thanking the universe and the things and people around me as I move along.

But a little perspective, please.

For too many business people, there’s no real thought given to the notion of gratitude. They act like just saying the word creates a magical forcefield of wonderment and power.

So we get airline flight attendants urgently crooning over the intercom that if there is ANYTHING they can do to make our flight more comfortable, just ask.

Which is, of course, pure bullshit.

The things that would make me more comfy — like more leg room, wider and plusher seats, and maybe a mickey in the drunk’s beer next to me so he’ll shut up — are not within their toolkit. I mean, a foot massage would be nice, too, but even mentioning it would have the air marshals on your butt in a heartbeat.

So why do they even say it?

Sometimes it’s just habit, from the old scripts they used to read. The job requirements included big smiles, friendly demeanor even in the face of rudeness, and a steady stream of patter to calm folks down while the jet screamed through the heavens eight miles up.

So even in towns like Reno, you still get the pilots schmoozing about “we know you have a choice when you fly”… when we absolutely do NOT. And every passenger on the plane knows it. If you’re headed anywhere on the beaten track, it’s Southwest or the highway.

And AT&T robots love to drone while you’re on hold, about how grateful they are to have you as a customer. It’s all please and thank you and yes, sir. The gratitude practically drips from the phone…

… but they aren’t grateful enough to hire more operators to handle your complaint. I mean, c’mon, people. Get real. Those 30-minute hold times are planned. By evil fuckers with big smiles all bubbly with gratitude for your business.

Yeah, get real. Which is what I always advise entrepreneurs and biz owners to do when crafting their business plans and operating scripts. Don’t use the drivel doled out by big corporations when you’re creating pitches to your prospect and customer bases. Be real, tell the truth, and don’t make promises your ass can’t fulfill.

The worst are businesses that hire some PR firm to write up a “mission statement”. This is all the rage every so often, as the MBA schools recycle old tropes on doing biz. Not understanding what a USP is, and possessing no clue on how to actually deal with a prospect or customer, dazed biz owners will spend a lot of time and money positioning a statement out that is supposed to “define” the “culture” of the joint.

So we get lots of vague “the customer is king” and “you’re the boss” crap… which sounds great, but is just blabbering babble if not put into action.

Just like your old drinking buddy who would swear on his mother’s grave to pay you back for the ten-spot he borrows when he needs it… but, of course, has no ability to bring that promise along with him into the future, because he spends every dollar he makes, can’t plan to save his life, and gets offended when you become that asshole who wants his money back. Being true to your word is a vague concept without real meaning. Stop bugging me, man.

If you decide you want to shine at customer service, then DO IT. Don’t talk about it. Don’t slime me with your bullshit sincerity and grandiose promises. Just be really fucking good at customer service. The word will get out, trust me.

Think about this, and about your relationship with gratitude.

Yes, you’re VERY thankful to the grubby dude from the garage who drove out to fix your car in the rain. At the time he’s getting things done, and you’re sensing you’re gonna get out of this ordeal after all, you want to hug him. And you say, over and over again, how grateful you are that he exists.

Yeah, yeah, whatever. You’re not grateful enough to invite him over for Thanksgiving dinner, are you? You gonna help him move to a new apartment next weekend? Go watch the big game with him at the garage?

No, you’re not. Your main tool is expressing your gratitude, by saying it over and over. But once you’re off on your way, he’s a distant memory.

A nice twenty buck tip gets oodles more mileage than another heartfelt handshake. He may even go out of his way to rescue you the next time you run into a tree, remembering how monetarily grateful you were.

On the other hand, he may demure and not come at all, if he’s all creeped out over your slobbering hugs of impotent gratitude.

Lying is lying. The small lies in life set up the big ones. Nobody trusts nobody these days, for good reason — trust is and always has been earned, one act at a time. You can’t just announce that you’re trustworthy and have it mean anything.

In fact, one of the old street maxims is: Take whatever the guy says, and figure the opposite is true.

In biz, the client who brags about money not being a problem… has a cash flow problem. The colleague who talks big about trust is screwing your spouse. The accountant who has a mission statement centered on “serving the client” is embezzling. The joint is filled with liars.

This means there is always one darn good way to stand out in even the most crowded, cutthroat market out there. Just be honest. Don’t bullshit your audience, and don’t try to front-load your reputation with promises you can’t fulfill.

Your audience will let you know what your reputation is, soon enough.

Don’t be like that pilot blabbing about choices when there aren’t any. He is announcing to everyone that he is, at best, a mindless corporate shill. And if he wanders into the cabin during the flight and tells you something about not worrying, everything’s just dandy…

… you will be excused if your next act is to look for a parachute.

Consequences matter. Stop lying to yourself, to others, and to your business. Yes, to your business — it may not be a living, breathing thing, but it still operates in the corporeal world, just like the rest of us.

Don’t turn it into a lying shit heel, just because you want to sound all corporate-like.

It matters. Real gratitude has teeth, and is connected at the hip with action. Not bluster.


No, really, thanks.

Stay frosty,



Congratulations… Now, Stop Being A Wuss

iPhone09-2 225
Monday, 1:32pm
Reno, NV
But it’s all right… in fact it’s a gas…” (The Stones, “Jumpin’ Jack Flash”)


It’s time for another orgy of graduation rites across the land…

… and, in honor of it all, I am re-posting my now globally-notorious big damn rant on the subject. This was one of the more popular posts I’ve written, so it deserves an annual rediscovery.

So, without further ado… here’s the fifth redux of that post:

Nobody’s ever asked me to give the commencement speech for a graduating class.

That’s probably a good thing. I’m pretty pissed off at the education system these days, and I might cause a small riot with the rant I’d surely deliver.

See, I have a university “education”. A BA in psychology. (The BA stands for, I believe, “bullshit amassed”.) I earned it several decades ago…

… and while I had a good time in college (height of the sex revolution, you know, with a soundtrack that is now called “classic rock”), made some lifelong friends, and got a good look at higher learning from the inside…

… that degree provided zilch preparation for the real world. Didn’t beef me up for any job, didn’t give me insight to how things worked, didn’t do squat for me as an adult.

I waltzed off-campus and straight into the teeth of the worst recession since the Great Depression (offering us Nixon’s wage-freeze, record unemployment, an oil embargo, and near-total economic turmoil)…

… so, hey, I should have a little empathy for today’s grads, right?


While today’s graduates are facing similar grim economic times, there’s been a significant change in the concept behind a college education. Somehow, over the years, a bizarre mantra has taken hold in kids minds: “Get a degree, and it’s a ticket to the Good Life.

A job is expected to be offered to you before the ink is dry on your diploma.

And it really, really matters WHICH school you get that diploma from.

You know what I say?

Bullshit. Okay, maybe if you go to Yale or Harvard, you can make the connections on Wall Street and in Washington to get your game on. Maybe. (More likely, those connections are already available, if you’re gonna get ’em, through family bloodlines… and the Ivy’s are just playing up their famous track records in a classic sleight-of-hand. And good luck to you if you’re not an insider.)

Put aside the advancement opportunities offered to spawn of the oligarchy, though… and the realities of life-outside-of-academia do not jive at all with the propaganda doled out by the university systems.

Many of the richest guys I know are drop-outs. Some are HIGH SCHOOL drop-outs. The few friends who did go to the kind of school whose name causes eyebrows to rise…

… are ALL working far outside their major. To the point that nothing they learned has proven to be even remotely useful to their adult life. (Unless they stumble upon another over-educated dweeb at a cocktail party and get into a bare-knuckle Trivial Pursuit marathon.)

Too many people get all confused and bewildered about “education” as opposed to “going to college”.

It’s not the same thing, folks.

Some of the most clueless individuals I’ve ever met have impressive diplomas… while nearly all of the most savvy (and wealthy) individuals I know done got educated all on their lonesomes.

I learned more about history, business and psychology in 2 weeks of serious pre-Web library surfing (with a speed reading course under my belt) than I did in 4 years of college.

And I learned more about life in 3 months of hanging out with street-wise salesmen than I did from ANY source, anywhere, up to that time.

By all means, go to college if that’s part of your Master Plan to having a great life. You’ll meet interesting people, and it’s a Rite Of Passage for many Americans these days.

But don’t do it blindly. Just cuz The Man says it’s what you’re “supposed” to do.

Do some critical thinking before you jump in.

And if you really want that degree in Russian literature, or women’s studies, or political science, or whatever… then fine. Go get ’em. Grrr.

Just KNOW that you can probably educate your own damn self on those subjects… and even get a deeper understanding of it all… by reading every book written about it, and interviewing a few experts. And if you can get private mentoring from someone, even better.

This can all take place during evenings and weekends, over the course of a few months, while you hold down a day job. Even if you buy the books, instead of hitting up libraries, you’ll have spent less on this specialized education than you’d pay for a single semester in “real” school.

And, unless you’re the laziest screw-up ever, you’ll actually learn MORE in those few months of intense immersion… than you would with a full-on degree.

You know how I can make this bold claim with a straight face?

Because this is what I’ve been doing as a freelancer for decades. Every time I wrote for a new market, I spent weeks immersing myself in it… learning everything I could about it from the inside-out. And this process often made me more of an expert than the client himself.

And I did it over and over and over again.

It was just part of the job. All top freelancers do this.

Once you lose your fear of self-education…

… you can finally let it sink in that WE LIVE IN THE FREAKIN’ INFORMATION AGE. The joint is crammed to bursting with books, ebooks, videos, websites, courses…

… the whole world is CRAZY well-stocked. There are teachers and coaches and mentors available if you need supervision. (I’ve partaken of this opportunity frequently over my life.) Boards and fan-zines and forums and membership sites abound (for bitching and moaning, as well as for networking with peers).

It’s a cornucopia of knowledge, experience and adventure out there.

Yes, there are blind alleys and pitfalls and wrong turns…

… but once you’re committed to learning something, these are just brief excursions off the main drag… and you can use even your failures as advanced learning tools as you gain expert status. (In fact, it’s really required that you screw up at least a little bit. Otherwise, you never get perspective.)

And best of all…

… you can engage with life as you go. And skip the jarring nonsense of the Ivory Tower bubble.

(One caveat to self-education: You must, early on, read up on how debates are actually taught. Or join a debate club.

I’m serious. Best thing I’ve ever done. As you sample debating, you should demand that you get to defend the OPPOSITE viewpoint that you currently hold for any subject. This forces you to look beyond your petty biases, and open your mind to other points of view.

This is a HUGE advantage to have in your toolkit throughout life. Everyone else will be hobbled with un-examined party-line nonsense and indoctrinated crap they can’t even begin to defend when challenged…

… while you — with your rare ability to walk in anyone’s shoes, and to feel the pain or glory of alien thought patterns — will forever more see beyond the sound bites and cliches. And be able to eloquently explain anything, to anyone.

You will actually begin to sense vestiges of “truth” in the wreckage of our modern culture.

I don’t have to tell you how that might apply to marketing, do I?)

Most people will not go this route of self-examination and immersion-learning, of course. The concept of taking control of your own education seems kinda threatening and foreign to the majority out there.

We spend the first years of our lives sitting quietly in classrooms, being brainwashed to believe we don’t know shit (and that Teacher knows everything). That’s excellent training for hitting a groove in college and post-grad pursuits…

… but it’s piss-poor preparation for Life In The Concrete Jungle.

Again, nothing wrong about going with the status quo. No shame.

Just don’t expect to learn much about the way the world works. You’re learning how academia works. Different animal.

Wanna hear my short speech on how to prepare yourself for life? (I’ve edited this from a recent post I wrote for the Simple Writing System mentoring program. Lots of great stuff keeps coming out of that gig…)

(Okay, quick plug: Check out www.simplewritingsystem.com to start your own adventure as a high-end sales master, if you’re so inclined…)

Here’s my mini-rant: I’m extremely prejudiced about this subject, of course. If I ran the world, everyone would get at least a taste of being an entrepreneur, during their formative years.

It will taste bitter to most people. And that’s fine. No harm, no foul. Move on to getting that job with The Man.

But for some… it will be sweet nectar. A thrill like nothing else they’ve ever experienced before.

Being an entrepreneur takes balls.

But you don’t have to “be” a ballsy kind of person.

You just have to understand how to implement your goals… which requires a little savvy about getting stuff done in the face of opposition and obstacles. Which is the definition of “ballsy”. Most folks who are successful at achieving goals were not born with the necessary attitude.

They learned the skill of living life with guts, just like they learned every other important skill associated with the gig.

I OFTEN intervene even with long-time professionals (like freelance writers, or veteran biz owners) who are screwing up their efforts to be successful.

My main advice: “Stop being a wuss. Everyone is scared. The successful ones acknowledge that fear, put it aside, and just get busy taking care of business.”

It really is that simple.

Life beyond childhood is for grown-ups. If you’re scared, you can take a regular job somewhere, and stay far away from the risks and realities of being your own boss.

On the other hand… if you’ve got entrepreneur’s blood in your veins… and you really DO want to be your own boss…

… then allow the reality of doing so to wash over you, and embrace it.

Everyone is unsure of themselves out there. There are no guarantees in life for anything… and getting into biz is among the riskiest things of all to do.

A tiny percentage of skydivers will die each year while jumping… but a vast chunk of rookie business owners will fail.

This is why you pursue the skills of salesmanship. Learning how to create a wicked-good sales message, how to close a deal, and how to bond with a target market is the PRIMARY weapon you want walking into ANY business environment.

Will you still fail? Maybe.

But you will NOT fail because you don’t know what the hell you’re doing. If knowing how to persuade and influence can make your business sizzle, then learning salesmanship means you’re armed to the teeth. Like everything else in life, having the right tools for the job at hand is the best way to put the odds in your favor.

MOST people are not meant to be their own boss. The world needs followers, too.

Here’s what I tell students in the Simple Writing System, when doubts about their future bubble up: “Just by diving into the SWS, you have shown that there is something different burning inside you. No one held a gun to your head and forced you to come here to learn these skills. You decided to join all on your own.

“Even if you’re not yet sure why you’ve joined us here… you need to understand that MOST people would never even consider doing anything like this.

“Independence freaks most people out. The thought of standing up and taking responsibility for the birth and success of a business is terrifying… and most will refuse to even entertain the thought.

“This is, by the way, why you should always enter the entrepreneurial world WITHOUT relying on your current crop of friends for support.

“They will not applaud your efforts. They think you’re batshit crazy for daring to even consider being your own boss. They will (consciously or unconsciously) sabotage your progress if they can, and rejoice in your failures… because if you DO succeed, that kills their main excuse for not succeeding themselves. Most folks believe success is all about luck and magic. When you dig in and actually do the work necessary to succeed, you piss all over their world view that The Little Guy Can’t Win.

“If you’ve made friends or started a network of fellow travelers here in the SWS, great. Most entrepreneurs have to operate alone (until they stumble on places like this, where they can find help, advice and coaching). That loneliness just intensifies the fear and sense of risk.

But I’ll tell you the truth: As scary as being independent is…

“… once you’ve tasted it, you’ll be hooked.”

Most entrepreneurs who enjoy even a little success instantly become “unemployable”. After thinking for yourself, after taking responsibility for your success or failure, after engaging the world fully aware and experiencing the thrill of living large…

… you’re worthless to a boss. He can’t use anyone who thinks for themselves.

Are you wracked with doubt?

That voice you hear — the one knocking you down, digging a knife into your gut and highlighting your worst fears — is JUST A VOICE.

In psychoanalytic talk, it’s your “Super Ego”… the scolding parent’s voice, the doubter of your abilities, the whiny little bastard bent on keeping you down.

And it can easily be sent packing.

Most people allow others to rule their lives. Rules and bad advice and grim experiences dating back to childhood somehow become “the way it is”…

… and regardless of any proof otherwise, they will obey that voice until they die.

And yet, all you have to do…

… is acknowledge the voice (“Yes, I hear you, you little shit”), realize it’s not your friend… and lock it in a dungeon deep in your brain, where you can’t hear it anymore.

I speak from experience on this subject. I was ruled by The Voice Of Doom for the first half of my life. I didn’t even try to take responsibility for my success, because The Voice told me it was hopeless. That I was hopeless. That Fate had nothing but failure in store for me.

Then, I realized that The Voice was actually full of it. I proved it, slowly at first, by setting a goal outside The Voice’s warnings… and then achieving it. And then doing it again.

It’s like superstition. I used to be the most superstitious guy you’ve ever met. Literally, my life was dominated by superstitions.

Then, one day, I just decided to see how real those superstitions were. So I violated every single one of them. On purpose. If I had previously thought some action was “bad luck”, I would do it, blatantly, just to see what kind of bad luck occurred.

And, of course, no bad luck ever appeared.

The human brain is crammed with nonsense like this. Superstitions, bad rules, dumb beliefs, unfounded fears and ridiculous feelings of guilt and shame.

Especially guilt and shame.

You know what a fully functioning adult does? They don’t approach life believing it should be a certain way, or wish that life was a certain way.

No. They engage with life the way it really is. You make your own luck. Rules sometimes make good sense, but deserve to be broken when they’re clearly stupid. Belief systems often have nothing to do with reality. (You can “believe” you’re gonna win the lottery with all your heart and soul… and it won’t change reality one tiny bit.)

Fear is a natural part of our defense system… and it can get out of hand in modern times.

So you need to dig in and get to know your fears. Some are fine — don’t walk down that dark alley if you’re not prepared to deal with the things that happen in dark alleys.

Others are counter-productive — you had a bad experience once when you were 12, and so what? Get over it, put on your Big Boy or Big Girls Pants, and re-engage with life.

And shame? Guilt and shame are useless. On the road of life, feeling guilty about something is like setting up camp and refusing to move or progress any further.

Instead, try “remorse” — recognize when you’ve done something wrong, clean up the mess, fix what you’ve broken as best you can, and make amends to people you’ve hurt.

And don’t “vow” to do better next time.

Instead, actually DO something to change your behavior or habits. Promises are bullshit. Action is the only way to move through life in a positive way.

Don’t promise to do better. Just do better. This will probably involve learning something new — a new skill, a new way of dealing with life, a new set of behaviors.

Doing this will set you apart from the majority of other people out there, too.

The modern Renaissance Man or Woman is something awesome to behold. While the rest of the world increasingly sinks into a snoozing Zombie-state — indoctrinated, fooled, manipulated and played– you have the option of becoming MORE aware, more awake, more alert and ready to live life with gusto.

However, no one is going to force you to do this.

If you want to join the Feast of Life, you have to step up and earn your seat at the table. You will not be invited in. You will not stumble in by accident, or stroke of luck.

Nope. You must take responsibility for your own life… figure out what you want… and then go get it.

It’s a daunting task for most folks… too daunting to even contemplate.

For the few who know it’s what they want, however… it’s all just a matter of movement and action.

Yes, it can be scary. Life is terrifying, at times.

It’s also only worth living, for many people, when you go after it with all your heart.

There are no replays on this game. No second tickets for the ride.

You’re allowed to sleep through all of it. Most folks do.

If that’s not good enough for you any more, then welcome to the rarefied air of the entrepreneur world.

It’s fun, it’s thrilling, it’s scary, and there’s no safety net below you.

I wouldn’t have it any other way.

And that’s the commencement speech I’d give.

Put you to sleep, didn’t it.

Okay, my work is done here.

What would YOU tell new grads? Lay it out in the comments, below…

Stay frosty,

John “The Prof” Carlton

That’s Not Funny, Part One


Wednesday, 8:59 pm
Reno, NV
What’s so funny about peace, love and understanding?” (Nick Lowe)


One of the first things you hear, when you’re learning about fundamental copywriting and ad creation…

… is to avoid humor like the plague. The great David Ogilvy said “People do not buy from clowns.” This pre-dated Jack-In-The-Box’s latest commercial model (where they’re so obviously going after the stoner market with late-night “Munchie Meal” take-out boxes that it’s funny on multiple levels)…

… yet, overall, most high-end marketers still agree with it.

Even the funniest copywriters I know (and let me assure you that many of the best bust-your-gut-laughing humans alive are, indeed, copywriters) (weirdo bunch, totally) almost never insert humor into their sales copy. Almost. Occasionally, when it’s absolutely safe (like writing to your own house list, full of folks proven to have the EXACT same sense of humor you have, right down to the Animal House reruns and Adult Swim shows you all watch)… they may go off the reservation and aim for making readers spit up their morning coffee over an email.

But it’s rare. More likely, the funny-guy guru’s you follow have a “meta-text personality” that includes some risky guffaw moments here and there, just to position them in their market as too-cool-for-school (and thus intellectually superior to their competition)…

… which they’ll jettison at the point of closing any sale.

Cuz money is serious biz. And most buyers (not looky-loo’s, but buyers) aren’t keen on being the butt of a joke, and tend to distrust salesmen who seem a bit too… funny. (Even the word “funny” means both being humorous, and also being weird, brain-damaged and untrustworthy.)

Now, I’m a fairly humorous fella. (And any brain damage I’ve sustained is all better now.) I’ve made a colleague snort coffee through their nose as recently as… well, yesterday, on the phone. Other writers collect my private emails, and read them to family and friends. (Part of that may be a self-defense strategy against their spouse’s assessment of a life in advertising as being “boring”.) I’ve also caused entire ballrooms to laugh so hard, some attendees almost wet themselves. And I’ve even used “okay, you got me” sarcasm to get my point across to a reluctant client during consulting.

Of all the things I value the most in life… laughter and humor rank in the top five. (Just below sex, In ‘N Out hamburgers, craft IPA beer, and the NBA.) (Oh, and my Jack Russell terrorist dog. Sorry, girl. Almost forgot you…) (And my ’64 Stratocaster. And Turner Classic Movies. And…)

Okay, whatever. It ranks high, anyway. It’s a big part of who I am, and what I bring to the table as a friend, colleague, writer and consultant.

And yet, when a sales process gets down to the shorthairs…

… I’m as serious as a mortician.

Losing a sale because you screwed around is NOT funny. It is, rather, a fucking tragedy.

So all the top writers I know have a strict rule against tickling the funny bone of a prospect… at least, when things get to “that point”.

However, we also really, really, really want to find exceptions to this rule. We figure there’s GOT to be an exception, somewhere.

Which means we’ve all become minor experts on the topic of humor. Because, it turns out, while everyone believes they own a “great” sense of humor… the truth is, few (if any) civilians understand humor at all.

So, I thought I’d share some of the research I (and some of my colleagues) (including writers like Kevin Rogers, who spent a decade as a stand-up comic before getting into advertising) have dug up…

… in no particular order…

… just as a starter guide to why we mostly don’t (but sometimes do) use humor in our marketing:

The Joke’s On Us #1: In the last few decades, Ivy League universities have started studying humor, trying to get a baseline understanding of what’s funny to most people, and why.

And their first biggest discovery was that many people have no sense of humor at all. None.

However, while these funny-challenged folks have no idea why you’re bent over laughing at a certain joke or situation…

… they are often very astute to the social cues of humor, and will be holding their bellies right along with you, laughing out loud.

They’re faking it. Or, more precisely, they wait a beat after observing other people laughing, and join in as a social “bonding” routine. They’re supporting the good vibes that mass laughter brings to any social setting… kinda like nodding in agreement, or applauding.

Researchers figured this out by tricking people in studies — seeding a small crowd with actors who laughed on cue at non-funny things, and recording the actions of study participants. Folks with actual senses of humor would smile in a bewildered way, wondering why they weren’t getting the joke. But the fakers had no such objective judgments — the crowd laughed, so they laughed, too.

Reading about these findings blew my mind. I’d suspected something like this was going on, because I had friends who laughed a bit too hard, or who seemed to mainly use loud guffaws as a way to show dominance in a conversation. So I did some of my own testing, watching closely when fakers actually began laughing (a beat behind everyone else).

If you ask, most people will say they have a great sense of humor. Insider their world, they do. Whatever they find funny (or socially acceptable to laugh at, as a bonding process) is what’s funny. This is how humans operate. All measurements of behavior begin with what you’re doing as the universal standard for normal, or moral, or just “the right way”… and if others don’t agree, then they’re just wrong.

Marketer’s Insight: While no one is sure what percentage of the population is actually humor-challenged, it IS a large chunk of your fellow citizens. So when you’re creating marketing aimed at a large group of prospects, you cannot assume that ANY of them will grok your sense of humor.

Just like half or more will reject your politics (and yes, I know you have a superior understanding of politics to everyone else on the planet). And your religious views.

The rule in bars is “no talking about politics or religion”… because it leads to fights.

For marketers, you can add “no funny stuff” to that list. You simply cannot predict what any list will find funny, or not find funny, or be offended or baffled.

The Joke’s On Us #2: One of the first challenges the researchers found was agreeing on how to “measure” what’s funny.

Turns out it’s not a simple thing at all. In fact, the commercial uses of humor is relatively recent — the stand-up comic was invented during vaudeville, which required between-act ring-leaders to keep the audience happy. Shakespeare and Mozart and other post-Enlightenment entertainers made liberal use of what we now call slap-stick (the term literally refers to Medieval clowns using a paddle on each other) and “low brow” humor to delight certain audiences… and more intellectual mockery and sarcasm to make the sophisticated elites titter.

So the people creating entertainment, or trying to influence public opinion or sway a vote, might know how to get a response… but it was an inexact science. Making one part of the audience laugh might offend another part.

The researchers have gotten lost in the weeds trying to define humor. (Some studies have claimed to be able to determine your socio-economic status by what you laugh at, in fact. Fart jokes and pratfalls for the working class, existential stories based on willful misinterpretations of esoteric knowledge for the elites.) (The flaw in this kind of study, of course, is that semi-illiterate yahoo entrepreneur’s can make buckets of moolah with a good biz, and over-educated snobs may be dead-broke slackers.)

It’s gonna take a while for researchers to get it all straight (if they ever do).

The thing is, humor is complicated.

But it’s also a major element of business and social life, so thinking critically about it gives you an edge.

Here’s how I’ve broken it down (through a long life of observing):

  • There are two basic “professional” uses of humor (in biz settings) — as a weapon to establish a better status position… or as a bonding tool (which can be an innocent way of forming friendships, which may later become alliances). All of my close longtime friends have wicked senses of humor, for example. Others who I consider good people, but whose funny-bone isn’t so funny to me, never penetrate the Inner Circle. This has not been done consciously — it’s just the way things sift out. But it’s very interesting to note, isn’t it?
  • The weaponized use of humor employs mockery, sarcasm, and crude jokes that seek to identify “winners” and “losers” (or “The Other”). It’s very risky when you don’t know your audience (and that political or racist joke falls flat), but it can be nastily effective when dealing with the home crowd (so your insinuation that all Yankee fans are slobbering Neanderthals goes over big in Boston every time). (It’s true, by the way, that all Yankee fans are slobbering Neanderthals, but that’s another issue.)
  • There are a few broad divisions in the way humor is used that matter to marketers. The first is shock vs. bonding — you get a laugh by purposely violating some social norm (which can delight or offend, depending on your audience)… or you cozy up to everyone’s comfort zone, and we all laugh while agreeing on what’s being discussed. Do not try to use shock humor unless you are very, very experienced with it. Backfires are common. On the other hand, mild bonding humor can go a long way to establishing relationships… or bore the bejesus out of everyone.
  • The second main division is wit vs. jokes. Have you ever been with a group of folks who just toss zingers at each other, piling up the wit like stacking wood? It’s a joy to behold, if you’re witty. There is no preparation beforehand — you’ve got to live by your ability to quickly counter, support or twist whatever is said. It’s freeform funny conversation… which is the opposite of telling memorized jokes. Someone with an arsenal of jokes can quickly take over a conversation (often with the support of the less witty folks who prefer a more stable environment). I’ve seen many high-flying conversations completely gutted by a series of jokes (which require, by design, that everyone remain quiet and respectful while the joke is told).
  • Don’t get me wrong — I like jokes. But I have none memorized, because I prefer free-form wit. I used to know a lot of jokes, though — so many that a couple of friends and I can simply smile at each other and mention a portion of the punch line (not even the whole line), say “Joke number 37”, and get the SAME laugh that telling the entire joke would have generated. (Example: “Well, maybe it’s not like a river…”. Funny, right?)

Marketer’s Insight: Just understanding the fundamentals of how humor is delivered and consumed can help you immensely. If you’re not a witty dude, don’t try to fake it. You can’t. If you like jokes, go ahead and memorize some… and use them when you’re in a situation where everyone is yukking it up over memorized jokes.

But consider the audience, always. Don’t shock when it will offend. Never assume your audience shares your religious or political views (and triple-check your perception of this before wandering down the very dark alley of potentially-offensive jokes). And it’s fine to just be part of the audience, to laugh and enjoy the wit or the prepared humor — you’re actually bonding with your supporting laughter.

Quick Story: A well-known colleague of mine — a really nice guy, liked by everyone, and a killer marketer — once took me aside and asked how he could develop a more interesting personality. He was lost in witty conversations, had no jokes memorized, and didn’t understand why some folks found some stuff so fucking funny.

I took the challenge, and with my pal Kevin Rogers (the former stand-up-turned-copywriter), we gave him a list of things that might help (which included watching George Carlin routines critically — figuring out how each story unwound, and when the laugh points popped up… memorizing a handful of jokes from the Playboy jokes page and also from Reader’s Digest — so he had something a tad ribald, and something very middle-of-the-road… and critically reading witty authors like P.J. O’Rourke or Molly Ivins — one conservative, one liberal.)

It didn’t work. I know you can develop real wit, because I’ve progressed myself from a joke-telling kid (sharing stuff from Mad magazine or jokes my drunk uncles used to shock the aunts), to a rookie good conversationalist, to a high-end witty dude who can hold his own in any crowd. On any subject.

But I think you need to start with a basis sense of humor… which we’ve discovered is not default equipment with all humans.

Still, by all means, learn how to tell a joke properly. Find them written out, and memorize them, right down to the exact words used. It’s like memorizing scripted lines for a play. Some advanced actors may wing it occasionally… but if you can’t do that, don’t wreck the scene by trying. Study the process, if it interests you, but otherwise just follow the path already laid out.

Another Quick Story: Gary Halbert and I loved to mess with each other’s minds on stage at seminars. The ultimate prize was getting the other guy to lose his cool by laughing too hard to speak (or come back with a wittier line). Spitting coffee through your nose was a bonus point.

We’d get vicious, too… using insults, practical jokes, rumors, everything was fair play. It kept us loose and happy during long weekends of Hot Seats.

But it also taught us a good lesson in the limits of humor. During one break, Gary and I were chatting at the side of the stage… and an attendee walked up and leveled a gross, tasteless insult my way. Then he laughed heartily. In his mind, he was inserting himself in the Inner Circle — he’d thought, “Hey, I’m a funny guy, too”, and figured insulting me was an easy way to get special attention.

Cuz, you know, Gary and I were so vicious with each other.

It doesn’t work that way, of course. Neither Gary nor I laughed. We just stared at the guy until he slinked away, humiliated.

Hey — I can call my friend a fuckhead and get away with it. Because that’s how we roll.

But YOU call him a fuckhead, and I’m in your face in a heartbeat. You’re not allowed that privilege.

If you have to ask whether you’re in the Inner Circle or not… you’re not in it. This is pretty much universal in human experience. You can loudly berate your bowling buddies and get a laugh back… but that goofy yahoo on the other team says the same thing, and them’s fighting words.

It’s stunning how often people don’t grok how this simple social paradigm works. And it can ruin business situations for you, handled poorly.

Just a word to the wise…

The Joke’s On Us #3: Finally, for this primer on the subject, never underestimate how much some people value humor…

… while an equal number are threatened by it.

Look critically at long Facebook threads for evidence. You’ll find in-jokes that you cannot possibly understand, because you’re aren’t privy to the back story. You’ll find other people gleefully trying to keep up with the witty back-and-forth’s, who miss the point entirely. (You can get real-world examples of how different people find different stuff funny… and keep in mind the research claiming to predict status by what you laugh at.)

And you’ll find many examples of people trying desperately to disrupt funny threads. Every time someone inserts comments like “First-world problems”, they’re trying to kill the conversation. Ask yourself why they’d want to do that. Often, it’s simply being uncomfortable with the discussion, and yet feeling desperate to comment. Just as often, though, it’s a crude attempt to establish dominance. (It’s the same with comments like “Bang! for the win”, which attempts to control through judgment.)

I consider these kinds of disruption offensive, because they can murder a good thread. Hard to continue laughing about some modern situation when reminded that kids are starving in India. It’s Debbie Downer on steroids.

It’s the same with sarcasm. Shielding cynical comments by claiming “you’re just joking” is a blatant cop-out, and a failure to take responsibility for the consequences of your statements. It works, unfortunately, in politics and personal grievance. “Can’t you take a joke” is the icing on the insult.

Humor evolves on a society-wide level. What was hilarious a decade ago in a movie is now a cringe-inducing example of obliviousness. Outside the US and Britain, stand-up tends to be joke-oriented… whereas our comics and cartoons careen toward the absurd, employing more long-form stories than standard punch-lines.

Humor is very important to some people. It’s my main defense against a heartless universe obviously out to get me.

And at the same time, humor is a very foreign and scary thing to others.

This is why it doesn’t mix well (usually) with serious sales pitches, where money is on the line.

Make sense?

I may do another post on this, if folks are still wanting more.

Meanwhile, love to hear your take and experience with humor in biz situations, in the comments section below…

Stay frosty,


P.S. One last tactic: If you’re going to use humor in biz settings… it’s a good idea to make yourself the butt of any joke. It’s called “self-deprecating” humor, and it allows you to use every shred of your wit, sarcasm and sharp humor to make a point… you simply make yourself the target, rather than risk offending or insulting anyone else.

I make sure my audiences at events understand that I know the answers to so many problems… because I personally failed or got waylaid by nearly every problem possible in life and biz myself. It’s absolutely true… but a less forthright speaker might avoid spoiling his reputation with confessions like that.

If I nail an attendee with some shocking assessments (like calling him an idiot)… I make sure he understands, first, that I’ve been the biggest idiot in the universe myself. Many times. And making mistakes, learning my lessons, and then using those lessons the next time is how I became successful.

In fact, I don’t know of any other way to progress in life and biz.

Do you?

P.P.S. By the way…

… if you’re a victim of what my colleague David Garfinkel calls “intellectual loneliness” (where you’re withering away because you lack witty, funny, smart-as-whips pals… who also happen to share your passion for business, copywriting, marketing and the entrepreneurial lifestyle)…

… then it might be time for you to seriously explore my Platinum Mastermind group.

It’s a small (under 20 members) group that meets four times a year… where we do Hot Seat-style consults on each member’s situation (problems, biz plans, ad copy, anything at all that’s bugging them)… with a focus on GETTING SHIT DONE. No vague philosophy. Just hard-core, detailed, specific brainstorming and sharing of experience that leads to actual things you can do to unclog the moolah spigot, and get your biz and life back on the fast track.

We also have guest experts who come by just because they like the way I operate. And they share, and help brainstorm, and just pour themselves into the weekend. Recent guests: Joe Sugarman… Gary Halbert’s sons (Bond and Kevin)… Jay Abraham… Brian Kurtz (former CEO of Boardroom, Inc)… Dean Jackson (marketing superstar)… Joe Polish… and many more.

Just see what’s up, for cryin’ out loud. The site won’t bite you: Carlton’s Platinum Mastermind.

Oh, yes. This could be the day you remember forever, where everything changed for you…



Magic And Reality Walk Into A Bar. Only One Comes Out Alive…


Friday, 1:46pm
Reno, NV
You want it, you take it… you pay the price.” (Bruuuuuuce Springsteen, “Prove It All Night”)


One afternoon when I was around 9, I found a $2 bill laying in the parking lot of the local plunge (where we’d just spent the day trying to drown ourselves and trick each other into doing belly-flops off the high dive).

I was as ecstatic as Sinbad when he discovered the Cyclops’ treasure cave. The rarity of the bill just added to the sense of forbidden loot and mysterious swag. Bought us a lot of candy back then.

However, it also changed me. I spent years looking under cars in parking lots after that, obsessed with the notion that vast caches of moolah were laying around, waiting to be found. It was magical thinking at its finest. I was half-convinced it might be a way to fund my childhood, just harvesting the cash laying around.

I mean, Santa had already been outed as “not real”. And Zorro, when I met him at a supermarket opening, was shorter than he looked on TV (and smelled like beer). I had these gaping holes in my belief system of “how things worked”, and since no one was offering better ideas, I just picked up on whatever silly notion entered my head and ran with it.

Later, when we realized The Monkees weren’t a real band, and Rock Hudson was gay, and Nixon lied to us, and…

It was HARD keeping a bullshit myth-laden belief system operating. You had to really dig in and ignore facts, and even get burned a lot.

Finally, when I became a freelance copywriter and there was real money on the line (and not just opinions or hurt feelings)… I saw the light.

And it remains one of the Big Revelations I had, early in my career: The role of reality in becoming a world-class salesman.

In order to persuade large groups of people to buy, act now, or even just begin to see your side of things… you have to see the world as it is. 

Not as you wish it was. Not as you believe it should be. Not as you were told it was.

As it is. The stark, cold reality of how things actually work, and how people actually behave.

This is often scary, at first. It requires you to look behind your go-to belief systems (which you may have had since you were a kid)… to challenge authority’s version of what’s going on… and — most important — you must willingly exit the shared delusion among the majority of your fellow humans that what they say they’ll do is more important than what they actually do.

This kind of critical thinking, of looking behind the curtain and not being lulled into false promises, drags you away from the main party… and can seem lonely. Folks will even get hostile at times, because you’re no longer playing along. (I had multiple occasions, before I learned to just let it go, of ending a family argument by pulling out a dictionary or encyclopedia… and later, hoping onto Google. Thus ruining everyone’s mood, because no one enjoys having their bullshit beliefs challenged.)

This sense of becoming alienated from friends and family sometimes keeps copywriters from tossing their myth-based belief systems, and diving deep into the murky waters of reality. They’re afraid it will change them for the worst. Make them azzholes and doubters and unpleasant realists.

But that’s not how it needs to work. Here are a few Starter Rules to help you get going:

Starter Rule #1: Observing how people act, versus what they say they’ll do, just gives you a tool to avoid being bamboozled. In its simplest form, you’ll notice that the folks who are most emphatic in their promises (“I will absolutely be there on time. No excuses…”) are the ones who will chronically let you down.

In the advanced form, your Bullshit Detector will start buzzing whenever a client says “money isn’t a problem”… because, much of the time, that means money is very much a problem. (Resist the urge to automatically assume the opposite of everything anyone says… even when your experience shows you it will often be the case. Don’t get into the habit of making rash decisions, based on what you’ve seen before. But DO put your instincts and experience into the mix.)

Starter Rule #2: And for God’s sake, don’t let this make you cynical. It’s not your job to call folks out on the inconsistency of their actions, versus what they insist is their intention. You can, however, quietly understand that the rare individuals who DO fulfill their promises are the ones you want around you professionally (and probably romantically, too).

Personally, I’ve found that you start to attract professionally-minded colleagues quickly, once your reality-based modus operandi kicks in.

When money, results and the success of a biz venture is on the line, promises count for nothing. The cold hard reality of how the market reacts to your ads is all that matters.. and you must react accordingly.

Starter Rule #3: Keep your ego out of it. At first, you’ll need to monitor your own bad habits of not following up on your promises… and this will change you fundamentally as a person. Don’t announce that you’re suddenly a “new man”. Instead, just start acting as if your word really does mean something.

Early on, I developed my version of a “professional’s code”: You are where you said you’d be, when you said you’d be there, having done what you said you’d do.

This means you meet all deadlines, no matter what (even if it means staying up all night working, missing the big party, disappointing Susie Q, defying the insults and demands of your old pals who hate the idea of you becoming a pro and leaving their slacker butts in the dust). You honor your contracts, even if it’s just something you said (and could, if you weren’t such a pro, weasel out of).

You become “that guy” who can be trusted… not because you say you can be trusted, but because you really can be trusted.

Huge difference that requires behavioral changes at your cellular level. It’s hard to pull off, but you can do it.

Starter Rule #4: When you first start living in reality, there is a danger of becoming cynical and angry. Just move past it — your goal is to become a world-class persuader and provider of actual results.

You may become a quieter person… because all that time you once spent trying to convince someone you were going to do something is no longer required. You simply agree to do it, and then do it. On time. With all the expertise you can muster.

You never, ever need to explain yourself. You become a Dude Of Action. This becomes your reputation over time — not because you’ve announced it, but because this is who you’ve become. You’ve got to be patient, and hold yourself accountable for everything you do.

And yes, I’m serious when I say “everything”. Stop lying, pretending, wishing and cheating. It’s stunningly easy to do, but it requires a commitment.

Starter Rule #5: There is never a need to argue. As a rookie copywriter, I realized (after meeting my twentieth VP of Marketing or CEO or entrepreneur) that incompetence is the RULE, not the exception, in business.

Most bosses — no matter how good-hearted they are, or how smart they are, or even how experienced they are — simply cannot know all there is to know about every part of running a biz. So they’ll insist on using certain (dumb) sales angles, demand that offers be presented in specific (dumb) ways, and — worst of all — have their niece with the degree in English Lit edit your work.

Early in your career, this is not a problem to worry about. Get your money up front, with any other royalties or payments in written form, and just keep moving. Most of your clients will suck, and not follow through, and botch the marketing up. That’s just the way it goes.

As you gain experience, and especially as your reputation allows you to have more of a voice in what goes down, you’ll eventually be in the position of forcing every client to do what you tell them to do. But that doesn’t happen right away.

(For more on these high-end freelance tactics, including details on how to get paid, check out The Freelance Manual, available here.)

When you work through reality, the mysteries of the world play less and less a part of how you proceed. If you don’t know something, you don’t pretend that saying you know it makes it so. You go learn it. Or hire someone who’s proficient at it to do it for you. You research, you comparison shop, you do whatever is necessary to achieve your goal.

You say “I don’t know. I’ll find out,” a lot.

You are relieved from the task of keeping your lies and boasts and pretend-knowledge straight.

And suddenly, you’re spending your time honing your chops, filling in the gaps with actual skills and know-how, and getting shit done.

Most folks prefer the world to remain full of mystery. It’s that childhood thrill of simply deciding that something is so, and then never questioning it again, even as evidence mounts that it’s bullshit. (I never did find another $2 bill on the ground. And I missed a few rainbows along the way, because I was always looking down…)

Reality is unforgiving, and requires you to be responsible, take action, and stop pretending. But it’s really the only way to go. I found that, rather than making me more cynical about people, I actually loved them more. I instantly forgive them their bullshit promises, even while fulfilling all of my own. I also never allow someone to steal time from me, or ruin my day with a failed promise — I give them a reasonable window, and when they’ve failed, I go to Plan B.

You always have a Plan B (and Plan C, and Plan D) when you live in reality. Sometimes you find yourself saying goodbye to unreliable friends and fun-but-sketchy colleagues… and you have to be okay with that. You’re going after long-term and short-term goals, and it takes commitment and sweat to reach them. If your old crowd still believes that success comes from luck (like finding a $2 bill on the ground), you may have to find a new crowd.

There will always be a little mystery in life. You encounter new stuff all the time, in business and in relationships and in everything you do.

But each mystery can be broken down into knowable parts, and figured out, and solved. Every time. Eventually, after you’ve worked with a lot of clients in a lot of markets, you realize you are never stumped by the obstacles that freeze most entrepreneurs up. There is always a reason why sales are down, or returns are up, or something that used to work ain’t working no more.

When the reality of business and life become second-nature to you… you become That Consultant Every Biz Owner Wants To Hire. And the top copywriting experts are all consultants first, solving the mysteries with reality-based solutions. The writing comes later.

Does this make sense to you?

This entire subject is often the main entree at our masterminds, and in every Hot Seat consultation I do.

Living in reality is a much better way to go, every time. And it really can make you a happier, more fun and pleasant person… who just happens to get a lot done.

Love to hear what you think, in the comment section below.

Stay frosty,



Year-End Roundup Of Good Stuff


Saturday, 1:10pm
Reno, NV
Ah, but I was so much older then, I’m younger than that now…” (Bob Dylan, “My Back Pages”)


A lot of my social media focus lately has been on Facebook. As much as I distrust and mildly despise The Zuck, I have to hand it to the little sociopath for figuring out a dynamic that allows for real interaction with folks…

… which lasts, on average, around one to three days. Then, even the most viral post disappears down the social media rathole and is gone forever.

So I like to rescue some of the better posts I’ve carved into the FB newsfeed, and stack ’em up here on the blog… where they’ll survive in the archives for as long as this rickety thing exists. (We’re officially at the decade mark, by the way. Ten years of posting monthly… except for January of 2012, where I inadvertently didn’t publish an intended article in time, so the archives have that single hole in them. That’s pretty freakin’ awesome.)

Anyway, no need for context here. If you’d enjoy seeing the comment threads on any of these posts, just hop over to my FB page (where you should already be following me, anyway, what are you thinking?). It’s www.facebook.com/john.carlton.

And, as always, I love to hear what you’re thinking in the comments here (where I often hang out and interact).

By the way… that photo up top is from the big damn AWAI seminar I was a featured speaker at, back in October. Everything about the photo (and yes, that’s Dan Kennedy sitting with us) is explained in the Psych Insights For Modern Marketers podcast I link to below (in one of the posts) (and yes, this is a tease to get you to read this entire thing).

Enjoy the year-end Facebook roundup:

Take This To The Bank, Part 11: Most people’s daily actions (eating, buying, loving, hating, grooming, working, all of it) are based on beliefs… which they regard as “true”.

You better grok this, if you want to communicate with, sell to, or persuade folks in any way.

As irrational and unfounded in reality as these belief systems can be, they become unshakeable foundations for all behavior, thought and decisions.

Rookie copywriters like to bowl readers over with facts and data and science. Yawn. These are humans you’re writing to. Reality is very subjective, and by the time perception gets past the internal obstacle course of flawed senses, emotional distress, and knee-jerk denial… your facts will get ambushed and slaughtered as efficiently as a 30’s-era mob hit.

Real persuasion occurs in the murky soup of people’s ancient, mostly-unconscious belief systems. Timid efforts ain’t gonna cut it.

Bold, and even spectacularly whacky beliefs trump crunchy facts every time.

Just something to keep in mind as you explore persuasion expertise…

A life well-lived will be roiling with stories. Seems pretty obvious.

But it’s the same with a business well-run. And a career with lofty goals. Even a project you’ve thrown yourself into. Or a single day of enthusiastic productivity.

The world spins in the greased grooves of stories. All around you, and deeply intertwined with your very existence, are stories of romance, harrowing adventure, small and large heroic episodes, and the fascinating history of your impact on everything you touch. Yes, you.

Your stories swirl and crash into the stories of your friends, colleagues, lovers, clients, family, enemies and random encounters.

Recognizing these stories, and molding them into snarling tales with a set-up, a point, and a punchline or lesson, can kick you into a higher level of conscious living. The slumbering masses ignore, deny and deflate their stories… and yet, the hunger in all of us for well-told tales is never sated.

There’s no big secret to success. It’s not the moolah or power you accumulate… it’s the wealth of experience, feelings, brain stimulation, and your impact on others generated by living large.

It’s hard to become, and stay conscious. Your stories help you catalog the good stuff, and keep you enmeshed with all the other actors in your life’s movie.

The best marketing is alive with stories, because it’s all just an extension of life well-lived.

Go chew up some scenery. The only real crime in the universe is squandering this unique, scary and wonderful existence you woke up with today…

Continue Reading

Why Is This So Freaking Hard To Do?


Friday, 2:33pm
Reno, NV
Get away from me, kid, ya bother me…” (Tom Waits, “Step Right Up”)


So, let’s take on the entire advertising model of western civilization, what d’ya say?

Here’s a good place to start: It’s the end of baseball season, playoff fever in the air. I’ve been watching the SF Giants stumble-bum their way through a summer swoon (barely making the last NL wild-card spot)…

… and generally enjoying the age-old process of heartbreak and joy. I followed sports religiously as a kid, but paid less and less attention to it as the real-life adventures of adulthood took up all my time… and now, having a wee bit more time to indulge, I’ve returned to the fold.

But I record the games, and watch them after-the-fact.

Because of the mind-numbing commercial breaks.

I’m not alone, of course. Across the country, grown men and women run screaming from rooms when someone inadvertently turns on the evening news, for fear of hearing the score in a game they’re recording for later.

And being forced to endure the entire broadcast — including the endless, mind-melting commercial breaks — in, say, a bar or a friend’s house is pure torture.

The SAME commercials will play over and over, sometimes twice in the same break. Some of the national ones are mildly clever (at best), but hardly classic films that deserve repeated views. And the local stuff is just awful. (The locals can be excused, of course — tiny budgets, no insight to how persuasion actually works, and they’re at the mercy of clueless ad agencies or a brother-in-law with a camcorder. There’s even some charm in the awkwardness of homemade spots… sometimes, anyway. Mostly not, but you might get the flavor of the area at times.)

But the national spots have no real excuse. Yes, there is value in repetitive views — the average buyer sees a late-night cable infomercial something like 7 times, in pieces lasting a few minutes, before pulling out a credit card. There’s a process to the art of long-form, chew-up-the-wee-hours commercials.

However, the model of jamming a single pre-recorded commercial into every break in a sporting contest just begs to be ignored. Any thinking creature knows to check out mentally during the break, and go do something else. If you’re welded to the couch (say, in the midst of watching a blowout, weighed down by one too many beers), you still do not “watch” any commercial for the 20th time… Continue Reading

Buzz And Awe, Redux

2-10 iPhone 005

Tuesday, 2:08 a.m.
Reno, NV
Is there gas in the car? Yeah, there’s gas in the car…” (Steely Dan, “Kid Charlemagne”)


Those of you in the loop know we’ve re-launched the coaching program of the Simple Writing System again.

We rarely offer this hand-holding, personalized, one-on-one mentoring (by coaches who are also successful copywriters). The last session was a couple of years ago.

No idea when another session will come around… if it even does.

We take this one program at a time. It’s notorious among marketing insiders, because of how effectively we’re able to transform almost anyone into a sales-message-producing machine… quickly and efficiently. It’s life-changing, and business-changing mojo…

… and that’s why the top marketers in the game have demanded that the folks in their organization responsible for marketing TAKE this course.

The personalized coaching in the SWS is extremely interactive Perfect for anyone who knows that hands-on mentoring is the best way to learn the simplest possible system (crammed with short-cuts) for creating all the sales messages needed for a profitable business…

… including all your ads, websites, video scripts, emails, AdWords, blogs and other social media broadsides…

everything that pumps eager prospects into your Sales Funnel.

So you can close the heck out them.  And get filthy rich and happy, and become the most successful entrepreneur or biz owner possible… because without killer, persuasive copy, you’re not going to find, nor close very many prospects.

Most marketers wander through the wasteland of Bad Business Practices their entire career…

… and never figure out how to SELL anything.

So, no matter how totally hot and good and righteous your product or service might be… Continue Reading

Psst! C’mere, I Got Something For Ya…


Friday, 5:24pm
Reno, NV
Step right up, we got bargains galore…” (Tom Waits, “Step Right Up”)


I’ve had a flood of new folks wander in through the side door of this blog lately…

… so I thought I’d just catch everyone up on what’s happening.

Happenin’ Thang #1: I’m speaking at my dear friend (and legend in the biz) Joe Sugarman’s seminar (in Vegas, baby!) on the 24/25th of October.

The line-up of speakers is pretty shocking — Joe Polish, Jon Benson (VSL wizard), just a mob of snarling experts who rarely are in the same room at one time.

Rather than re-explain how awesome this seminar will be (and it’s a “must be there” event… and nearly all the hottest “A List” copywriters I know booked their spot the moment they heard about it)…

… I’m just gonna post the URL, so you can check it out for yourself. Time is tight. And anyone who understands how unique this kind of event is, and why it’s so critical for entrepreneurs to hang out at live seminars and brush elbows with experts is already salivating over the opportunities this opens up.

Go here to see why so many pro’s are going to the Sugarman event.

Happenin’ Thang #2: As many of you already know, I’ve been co-hosting a killer new podcast series called “Psych Insights for Modern Marketers” with my colleague Kevin Rogers (who has authored several guest posts on this blog).

It’s killer stuff… all focused on going deep into the street-level salesman’s psychology of what makes people buy. You won’t find subject matter like this anywhere else, and you sure as heck won’t get the deep-behind-the-scenes insight from grizzled professionals like me on any other podcast.

Plus… it’s free.

Go here to check out the latest podcast. I hang out in the comments section, too, so feel free to start a thread or join one of the existing brouhaha’s already getting frothy in there.

Happenin’ Thang #3: If you haven’t subscribed to my Facebook page, you’re missing out on the frequent posting I do there… especially the Monday Mentoring Sessions, which reveal the essential lessons I’ve learned (always the hard way, by getting bloody first and only then figuring out where I went wrong and how to fix it next time) on becoming a happy, successful dude.

I’m usually over the limit on “friends” there, so just subscribe as a “follower” — you get the same privileges.

My Facebook handle is: www.facebook.com/john.carlton

Last note: I’ll be posting more original articles next month.

For now, if you’re jonesing for more stuff to dive into, just hit the archives over in the right-hand column here.

Coming up on nine years of material in there. All free.

Be sure to sign up for alerts, though, so you find out when new posts are added. Top of the right hand column, in the “Keep Informed” box.

Use your best email, not your slog one. I’m not gonna spam you, or send too much stuff — I usually send out no more than a couple of emails each month, all related to things you (as an entrepreneur, writer, biz owner or freelancer) will appreciate discovering.

Okay, that’s it for today. Lots of great stuff available here, and you ignore any of it at your peril.

Enjoy your Halloween, and I’ll see you here next month.

Stay frosty,


All testimonials and case studies within this website are, to the best of our ability to determine, true and accurate. They were provided willingly, without any compensation offered in return.

These testimonials and case studies do not represent typical or average results. Most customers do not contact me or offer share to their results, nor are they required or expected to. Therefore, I have no way to determine what typical or average results might have been.

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