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	<title>The RANT &#187; The Continuing Saga of the Sales-Challenged Geek</title>
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		<title>The Continuing Saga of the Sales-Challenged Geek</title>
		<link>http://www.john-carlton.com/2007/06/the-continuing-saga-of-the-sales-challenged-geek/</link>
		<comments>http://www.john-carlton.com/2007/06/the-continuing-saga-of-the-sales-challenged-geek/#comments</comments>
		<pubDate>Thu, 28 Jun 2007 06:58:32 +0000</pubDate>
		<dc:creator>John Carlton</dc:creator>
				<category><![CDATA[entrepreneur]]></category>
		<category><![CDATA[General Archives]]></category>
		<category><![CDATA[long copy websites]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[salesmanship]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://www.john-carlton.com/2007/06/27/the-continuing-saga-of-the-sales-challenged-geek/</guid>
		<description><![CDATA[So it&#8217;s a gorgeous day, I&#8217;ve snuck out of the office on reasonable pretense, and I&#8217;m cruising down South Virginia Street with the top down and &#8220;Kid&#8221; by the Pretenders laying waste to my eardrums. And I&#8217;m thinking to myself: Why don&#8217;t I get outa the office more often during the day, and drive around]]></description>
			<content:encoded><![CDATA[<p>So it&#8217;s a gorgeous day, I&#8217;ve snuck out of the office on reasonable pretense, and I&#8217;m cruising down South Virginia Street with the top down and &#8220;Kid&#8221; by the Pretenders laying waste to my eardrums.</p>
<p>And I&#8217;m thinking to myself:  Why don&#8217;t I get outa the office more often during the day, and drive around aimlessly like this?</p>
<p>South Virginia is a busy main drag, but traffic is moving fast, like feed through a goose.</p>
<p>I&#8217;m blissed out.</p>
<p>Suddenly, every lane north and south comes to a screeching halt, the cars hitting the brakes so abruptly that their rear ends bounce up like cockroaches running into a wall.  I fishtail, and somehow everyone avoids a pile-up.</p>
<p>The problem?  Some dude in a thrashed Riviera blowing across four lanes of heavy traffic from a cross-street with no light&#8230; and getting a good look at him, I start laughing my ass off.</p>
<p>He&#8217;s staring straight ahead as he barrels through, his left hand held aloft, giving a defiant middle finger to everyone he&#8217;s just given an adrenalin dump to.</p>
<p>Hey, you gotta get across a busy street, you gotta get across the busy street.</p>
<p>Hit the gas, and damn the torpedos.</p>
<p>Wow.</p>
<p>Two thoughts pass through my mind as traffic starts moving again.</p>
<p>First thought:  <em>This </em>is why I don&#8217;t get out more often.  People go all whack under the summer sun.</p>
<p>And my second thought:  Hey, I <em>know </em>that guy.</p>
<p>Okay, I don&#8217;t actually &#8220;know&#8221; him.  Never seen that warped Buick with the peeling Landau roof before in my life, or the &#8220;proud to give the world the bird&#8221; driver.</p>
<p>But I know his <em>type</em>.  All my life, I&#8217;ve gone out of my way to hang out with different kinds of people.  I&#8217;m not sure why I&#8217;ve done that &#8212; probably some vague sense of wanting to sample everything out there &#8212; but it&#8217;s sure helped me as a marketer.</p>
<p>And I&#8217;ll tell you why it helps in a minute.</p>
<p>First, I gotta tell you who that guy reminded me of.</p>
<p>Back in my first year out of high school, I had worked my way into some pretty tough crowds.  My long hair and minor skill with a guitar was my back-stage pass to Hoodlum City, and I was eager to experience life outside the mostly-safe, &#8220;Leave It To Beaver&#8221; lifestyle I&#8217;d been raised in.</p>
<p>In fact, I spent close to a year hanging out with bikers and ex-cons and other riff-raff.  The dregs of society.</p>
<p>I loved it.  These guys had a total &#8220;up yours&#8221; attitude to mainstream America, and purposely violated every rule and social more they could find.  Looking back, it was like playing in a lion&#8217;s den&#8230; but at the time, I felt dangerous and &#8220;real&#8221;.</p>
<p>And because I was so skinny and naive and young, I enjoyed the privilege of being considered something like the kid brother some of those monsters never had.  So I somehow never got my skull bashed in.</p>
<p>Okay, I&#8217;ll leave the stories of debauchery and gettin&#8217; chased by cops for another time.</p>
<p>The reason I bring those guys up now is their <em>peculiar world view</em>.  I got to know it well, and watching that maroon in the Riviera nearly cause a twelve-car collision today &#8212; while <em>flipping off </em>the strangers he&#8217;d nearly killed, just to make his point of &#8220;don&#8217;t give a shit&#8221; as poignant as possible &#8212; clarified a whole other issue for me.</p>
<p>Here&#8217;s that other issue:  Last month, my ears started itching.  It was because a heated discussion <em>about </em>me was reaching fever pitch online &#8212; and I just hadn&#8217;t caught wind of it yet.</p>
<p>But my partner Stan noticed a serious spike in views to my main page, <a href="http://www.marketingrebel.com">www.marketingrebel.com</a>&#8230; and tracked them to a blog that had started a thread about &#8220;long copy Web sites&#8221;, with <em>my site </em>as the primary suspect hoisted up for inspection.</p>
<p>No harm there.  In fact, I&#8217;m flattered.  The blog in question is actually <em>more </em>than &#8220;just&#8221; a blog &#8212; it&#8217;s been called the top hit-getting Q&#038;A site on the Internet (after Yahoo Answers and MicroSoft QnA).</p>
<p>Perhaps you&#8217;ve heard of it &#8212; MeFi, as it&#8217;s affectionately known by insiders.  Or Metafilter, the real name.</p>
<p>It&#8217;s truly an amazing site, started back in 1999 by a 35-year-old programmer who wanted to have the best blog in the universe.  You&#8217;d be hard-pressed to find a subject that doesn&#8217;t get covered within any 3-day period on MeFi&#8230; from technology, shopping and health to law, fashion and religion.</p>
<p>Oh, and advertising.</p>
<p>It&#8217;s as close to truly broad-based community as I&#8217;ve ever found online.  A cacophony of voices, ideas, opinions, and &#8212; primarily &#8212; getting questions answered.</p>
<p>Anyway&#8230; the founder floated a rather innocuous question last month&#8230; wondering if anyone knew if &#8220;long copy&#8221; Web sites were efficient or not in getting desired results.</p>
<p>And he offered up three samples.  Mine was first.</p>
<p>Oh, my goodness, but the stoning began immediately, and went deep.</p>
<p>Let me tell you something:  The dust-up over the &#8220;Web 2.0&#8243; bullshit is pretty much <em>over </em>in the active online direct marketing community.  The top marketers may <em>toy </em>with fancier stuff here and there&#8230; but they still rely on long-copy sales pitches when it&#8217;s crunch time.</p>
<p>However&#8230; <em>outside </em>the tidy niche of entrepreneurs and small biz who track results&#8230; there&#8217;s a raging debate still going on about &#8220;nice looking&#8221;, high tech sites&#8230; versus the &#8220;scammy-looking&#8221; efforts of the marketers who dare to post copy that&#8230; well&#8230; looks like mine.</p>
<p>The horror!</p>
<p>I&#8217;ll give you the link in a moment, and you can go see how vicious the comments got.  (I can recommend Metafilter, regardless, as a resource site.  I&#8217;ve spent some time surfing it, and I like it mucho.)  (Even though they used me as an ideological punching bag.)</p>
<p>The comments were brutal and cocksure.  I could tell most of the writers were competent geeks, too, from the way they brandished high-tech language.</p>
<p>In thier view, long-copy sites were ugly blots on the virtual landscape, <em>definitely </em>scams, and <em>obviously </em>maintained by brain-addled low-lifes who were clueless about how to sell anything online.</p>
<p>Reading through the comments, I&#8217;m in tears&#8230; from laughing so hard.</p>
<p>I mean, I&#8217;ll cop to being brain-addled.</p>
<p>But clueless about selling online?</p>
<p>No way, dude.</p>
<p>And today &#8212; watching the Bird Man flaunt common sense (and safety) in a way that reminded me instantly of the biker drop-outs from my youth &#8212; the lesson here just coalesced in my mind.</p>
<p>It&#8217;s all <em>connected</em>.</p>
<p>And it&#8217;s about <strong>belief systems</strong>&#8230; and how they will screw your life up.</p>
<p>Harken:  All humans are a perverse lot when it comes to logic.</p>
<p>There isn&#8217;t, and never has been, any kind of real &#8220;common sense&#8221; to be found throughout history.  We like to <em>believe </em>we possess common sense, and also a clear-eyed view of the &#8220;truth&#8221;.</p>
<p>But the key word there is &#8220;believe&#8221;.</p>
<p>For most folks, common sense and truth are as real as the tooth fairy.</p>
<p>Those bikers had a very romantic mythology built up around themselves.  They were outlaws, just a band of brothers unfairly hounded by The Man and hamstrung by a society intent on crushing their spirit.</p>
<p>And, to be fair, most of them had huge hearts and an admirable sense of loyalty and honor.  I liked most of them immensely.</p>
<p>But their outlaw status was primarily the result of bone-headed, irresponsible behavior.  They didn&#8217;t have rap sheets from robbing the rich to give to the poor.  Often, they did time because they got high, lost control of their bike, and took out a lamp post.</p>
<p>Or forgot they were &#8220;carrying&#8221; when they flipped off the wrong cop, showing off to friends.</p>
<p>Nevertheless, to them it was a vast conspiracy by society to harsh their mellow.</p>
<p>The Bird Man in the beat-up Riviera?</p>
<p>Same thing.  I&#8217;m sure of it, just from the glimpse I got of his defiant smirk.</p>
<p>In his world-view, rules and courtesy and order are for suckers.</p>
<p>Of course, Dr. Phil might ask him:  &#8220;And how&#8217;s that working out for you?&#8221;</p>
<p>If you&#8217;ve got anything going for you at all &#8212; any <em>measurable </em>success in life &#8212; it&#8217;s probably easy for you to see the wrong-headedness of would-be outlaws and wannabe sociopaths.  It&#8217;s one thing to be a non-conformist, right?  And quite another thing to just <em>ask </em>for it by taunting the laws of man and physics.</p>
<p>Ah, but here&#8217;s the lesson for marketers:  That same trap awaits <em>you</em>, every day.</p>
<p>It&#8217;s the trap of drinking your own Kool-Aid&#8230; and not having anyone call you on it.</p>
<p>The geeks trashing my long-copy site are a perfect example.</p>
<p>I&#8217;m sure they&#8217;re good people, and honestly believe what comes out of their mouths.</p>
<p>But that&#8217;s the problem.  When you <em>believe </em>you know a certain truth&#8230; and no one around you refutes that belief, or challenges you on it&#8230; then you start to confuse belief with <em>reality</em>.</p>
<p>And whether your belief is &#8220;I&#8217;m a bad ass outlaw&#8221;&#8230; or &#8220;I understand advertising&#8221;&#8230; or even &#8220;no one reads long copy&#8221;&#8230; then that belief can become cemented into your head as truth.</p>
<p>Even though it&#8217;s bullshit.</p>
<p>Sometimes, you&#8217;re not an outlaw&#8230; you&#8217;re just a dick.</p>
<p>And sometimes, your ideas on what &#8220;works&#8221; in advertising is so wrong, it&#8217;s laughable.</p>
<p>Hey &#8212; we <em>all </em>suffer from the effects of an &#8220;echo chamber&#8221; at certain times in our lives.  It just happens &#8212; we surround ourselves with people who think like us, we stop getting alternative input, and soon we start regarding everyone who doesn&#8217;t think like us as the &#8220;Other&#8221;.</p>
<p>So everyone with a toehold in the power structure is out to get you.</p>
<p>And everyone aggressively trying to sell are scamsters.</p>
<p>That&#8217;s just the way it is.  That&#8217;s what you believe.  And what you believe <em>must </em>be true, because you believe it so deeply, and never question it.</p>
<p>Like I said&#8230; we all fall victim to belief systems.  We all have a love/hate relationship with reality.</p>
<p>In the case of the geeks, however, it&#8217;s just silly.</p>
<p>If you read the posts in the thread about long copy on Metafilter, you&#8217;ll see certain phrases pop up like weeds:  &#8220;I don&#8217;t like it&#8230;&#8221;  &#8220;I think it&#8217;s&#8230;&#8221;  &#8220;This is obviously&#8230;&#8221;</p>
<p>And it&#8217;s all belief.  No actual facts, or reality behind any of it.</p>
<p>Like I said &#8212; in the community of successful direct marketers, the question of long-copy versus graphics-heavy short-copy isn&#8217;t even on the table anymore.  It was settled long ago by guys who test, and pay attention to what <em>works</em>.</p>
<p>And here&#8217;s the <em>way </em>it works:  If you&#8217;re selling something, you start at the beginning of your pitch, move through all the things you need to say to establish credibility, incite desire, hold attention, counter objections&#8230; and move your prospect through every <em>other </em>stage he needs to go through to get tweaked enough over your offer to pull out his wallet.</p>
<p>If you can accomplish that with a few clever <em>bon mots </em>and a nice table of ironic animation, go for it.</p>
<p>However, if you haven&#8217;t tested anything&#8230; and you simply <em>believe </em>you &#8220;understand&#8221; what goes into good salesmanship because you&#8217;ve seen so many ads in your life that you MUST be an expert already&#8230; then please take a time out.</p>
<p>You need a reality check, dude.</p>
<p>Entrepreneurs who model their selling tactics on what Madison Avenue does with Coke and Toyota do not remain entrepreneurs very long.  They quickly become <em>ex</em>-entrepreneurs, and are soon forced to get a nice, safe day job to pay their bills.</p>
<p>Business owners who have something to sell&#8230; and want to <em>sell </em>it&#8230; had better pay attention to the successful marketers who actually understand and employ real salesmanship.</p>
<p>It&#8217;s not entertaining&#8230; it&#8217;s not often pretty&#8230; and it&#8217;s not about &#8220;branding&#8221; or creating cool art.</p>
<p>Or even being &#8220;liked&#8221;.  God knows those of us who champion long copy and aggressive sales tactics have suffered our share of slings and arrows.</p>
<p>Like I&#8217;ve always said:  If I wake up tomorrow, and the laws of the universe have changed&#8230; so that pretty, clever, soft-sell ads suddenly sell product like hotcakes&#8230; then I will be the <em>first </em>veteran to start creating pretty, clever ads full of graphics and minus hard-core salesmanship.</p>
<p>I don&#8217;t write long copy ads because I <em>enjoy </em>sweating out vast sales pitches.</p>
<p>Nah.  I&#8217;m too lazy for that.</p>
<p>I write long copy ads because that&#8217;s what <em>works</em>.</p>
<p>What you &#8220;think&#8221; about these ads is irrelevant.</p>
<p>That you don&#8217;t &#8220;like&#8221; them is beside the point.</p>
<p>When your belief system butts up against reality, reality wins every single time&#8230; at least when money&#8217;s on the line.</p>
<p>You can believe that three-of-a-kind beats a flush with all your heart&#8230; but you still won&#8217;t take home the pot.</p>
<p>The first time I voted for president, I was positive my boy would win in a landslide&#8230; because <em>all </em>my friends thought exactly as I did.  The other guy running was a putz, no one with any brains would ever vote for him, and our platform was so reasonable and fair, we were a shoo-in.</p>
<p>That was 1972.  I voted for McGovern, who got pounded by Nixon in the biggest electoral slaughter in US history.  McGovern carried his home state, and nothing else.</p>
<p>I was in shock for a month, my youthful (and very naive) idealism shaken to its core.</p>
<p>But I&#8217;m <em>glad </em>I got that kind of vicious reality check so young.  It healed fast, and forever after, I was suspicious of people with loud opinions that weren&#8217;t backed by practical experience.</p>
<p>There are, essentially, two groups of people in the world of small biz owners and entrepreneurs:  Those who believe they know what should work in advertising&#8230; and the rich guys who KNOW what works.</p>
<p>Hey&#8230; I&#8217;m kinda fired up about this, aren&#8217;t I.</p>
<p>Just be clear:  I&#8217;m not trying to embarrass anyone here.</p>
<p>I&#8217;m just taking my job as teacher seriously.</p>
<p>And I say this because I know &#8212; from personal experience &#8212; that getting slapped by reality can jar your entire world view.</p>
<p>It&#8217;s very much like getting busted by The Man&#8230; unfairly, rudely and wrongly.</p>
<p>How <em>dare </em>reality be so ugly and against my grain?</p>
<p>Ah, heck.  Maybe I&#8217;ll get into this more later&#8230;</p>
<p>Stay frosty,</p>
<p><strong>John Carlton</strong><br />
<a href="http://www.carltoncoaching.com">www.carltoncoaching.com</a></p>
<p><strong>P.S.</strong>  Check out that site &#8212; <a href="http://www.carltoncoaching.com">www.carltoncoaching.com </a>&#8211; when you get a moment.  My partner Stan and I have crammed the available mentoring opportunties there with free goodies that should get your greed gland quivering.</p>
<p>That is&#8230; check it out if you&#8217;re not <em>scared </em>of a little long copy.</p>
<p><strong>P.P.S.</strong>  Lastly&#8230; any rumors of me giving another &#8220;copywriting sweatshop&#8221; seminar, where I personally rip into your efforts at writing a good pitch, are just that: rumors.</p>
<p>I do have a small, intimate event coming up&#8230; but you can&#8217;t get into it unless you&#8217;re on my &#8220;private invite&#8221; list.  Sorry.</p>
<p><strong>P.P.P.S.</strong>  Oops, almost forgot.  Here&#8217;s the link to the Metafilter thread: <a href="http://ask.metafilter.com/64197/Do-singlepage-long-copy-websites-work">http://ask.metafilter.com</a>.</p>
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